Jordan Waters | Page 35

Mirrors adjusted out of use at service No side alert Service not re set Almost got side swiped I paid $175.00 labor for my 15,000 service Service slow, compared to Toyota Service not re set Almost got side swiped I paid $175.00 labor for my 15,000 service Service slow, compared to Toyota More

by hood4788 Verified Customer Verified Customer

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I’m highlighting dissatisfied with service I received from Shottenkirk Honda in Cartersville yesterday April 13, 2023. I came in for a regular oil change. I’ve been getting my oil changed with your deale from Shottenkirk Honda in Cartersville yesterday April 13, 2023. I came in for a regular oil change. I’ve been getting my oil changed with your dealership ever since I bought my car back in 2012 so that’s over 10 years of service. I was notified by Jordan Waters that my strip drain bolt was stripped and I could get a new plug or a new oil pan. If it was stripped you all “ Shottenkirk Honda of Cartersville” done it. I never get my oil changed by anyone else. Therefore I’m very upset that I had to pay a total of $250.09 for this issue when I came in for a regular oil change. I understand that times are hard, however to just up charge a person I will even go as far as to say a female because of an issue that was caused by your company is highly disappointing. I also came in at 8:00am and wasn’t done until 11:00am which made me late for work. Not one time was I offered a ride to work a device vehicle of nothing. I was just told several times it’s almost ready three hours later. This matter has me very upset and I have a good mind to let a lawyer take a look at this to see if I have a case. It’s not right that I had to pay for something that you guys did. It’s also not right that I had to wait three hours without being offered a ride or loaner vehicle. Not to mention this $19.00 miscellaneous charge that was added to the order for what? Therefore I don’t want to complete a survey because it was an awful experience and I honestly know I was taken advantage of. Best Regards, Dr. Kajuna Washington More

by KAJUNAWASHINGTON Verified Customer Verified Customer

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Through good times and not-so-good (pandemic, shutdowns, microchips, etc.), this dealership just gets better and better. Service remains tops and sales as well. I have a great working relationship with Sr microchips, etc.), this dealership just gets better and better. Service remains tops and sales as well. I have a great working relationship with Sr. Sales Rep/Award Winner Bob Corley and with Mgr Kevin Dowdy. In Service, Jordan Waters worked my most recent visit with total professionalism...pretty good for one of the newer reps there. Shout outs to the rest of that good crew! Best in Georgia! More

by CHUCKAH Verified Customer Verified Customer

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Great service. It was quick and Jordan kept me updated through the process. She was the best. It was quick and Jordan kept me updated through the process. She was the best. More

by FELICIADAMRON Verified Customer Verified Customer

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Oil change was quick and easy. Almost too quick, I was hoping to get more paper work done than I did. They also provided wifi which made it an easy wait. Almost too quick, I was hoping to get more paper work done than I did. They also provided wifi which made it an easy wait. More

by AUSTINSWANSON0 Verified Customer Verified Customer

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Always an awesome experience with y'all. Highly recommend and thank you Jordan for great service. Highly recommend and thank you Jordan for great service. More

by jean.a.marshall Verified Customer Verified Customer

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The staff was knowledgeable, and Jordan kept us informed of everything that was being done! of everything that was being done! More

by CHRISTIE.MITCHUM Verified Customer Verified Customer

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Wonderful customer service and in and out as fast as possible and did everything thing a ask for a recommend so extra stuff also possible and did everything thing a ask for a recommend so extra stuff also More

by Nick Verified Customer Verified Customer

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Service Center met my expectations and perfomed work in a timely maner with good communication. timely maner with good communication. More

by CHERYL.SMITH.E Verified Customer Verified Customer

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Very polite and professional personnel working in the Service Department. Jordan is very helpful. Thanks! Service Department. Jordan is very helpful. Thanks! More

by DAVIDSANDERS151 Verified Customer Verified Customer

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