Jordan Yanni | Page 2

Vallejo Hyundai responded

Thank you for your kind feedback! We're glad to hear Jordan provided great service and kept you well informed throughout your visit. Communication and helpfulness are exactly what we aim for with every customer. We truly appreciate the recommendation and thank you for choosing Vallejo Hyundai. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you so much for the thoughtful review! ⭐ We’re thrilled to hear that your EV experience has been such a great fit and that Sandra was able to make the lease-end process smooth and stress-free. Transitioning from a lease to a purchase can sometimes feel complicated, so it’s great to know Sandra’s knowledge, responsiveness, and attention to detail made everything quick and easy for you. Your kind words about Sandra and your willingness to recommend Vallejo Hyundai to friends, family, and even strangers truly mean a lot to our entire team. We appreciate your trust and are grateful you chose to continue your journey with Hyundai. Enjoy your vehicle, and please don’t hesitate to reach out if we can assist you with anything in the future. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Hi Bbradieyea, Thank you for your feedback and your positive review. We truly appreciate you choosing Vallejo Hyundai for your service needs. I am pleased to hear that Jordan took great care of you, listened to your needs, and addressed them properly. Our goal is to build long-term relationships based on transparency and integrity, so it’s wonderful to know your service experience was excellent. Please let us know if there is anything you need from us in the future — we are always here to help. Thank you again, Sincerely, Nate Sanchez Service Director

Vallejo Hyundai responded

Hello Gusca3678, Thank you very much for your review and for your valuable feedback. We truly appreciate you choosing Vallejo Hyundai to take care of you and your vehicle needs. If there is anything further you need, please don’t hesitate to reach out. We are always here to serve and assist you. Thank you again, Sincerely, Nate Sanchez Service Director

Vallejo Hyundai responded

Hi JB, Thank you for your feedback. I sincerely apologize for your experience at our dealership. We strive to meet the highest standards in every interaction, and it’s clear we fell short this time. Please know that I will be addressing your concerns directly with my team to ensure this does not happen again. We truly appreciate you trusting us with your vehicle, and we will use your feedback to strengthen our processes and improve as a team. As a token of our appreciation and to make up for the inconvenience, I would like to offer you a complimentary oil change on your next visit. Please feel free to reach out to me directly, and I will personally take care of the arrangements. Thank you again for your honesty and for giving us the opportunity to improve. Sincerely, Nate Sanchez Service Director

Vallejo Hyundai responded

Hi Cynthia, Thank you for your feedback and for taking the time to leave us a review. I’m happy to hear that Jordan took excellent care of you and that your service experience was a positive one. We strongly believe in treating every guest with courtesy, respect, and transparency while building long-term relationships based on trust. If you are still experiencing any issues with your vehicle, please let us know. We will gladly look into it and make sure everything is properly addressed. If your concern has not yet been fully resolved, I sincerely apologize, and we will take care of it for you. Please don’t hesitate to reach out if there is anything further you need from us. Thank you again, Sincerely, Nate Sanchez Service Director

Vallejo Hyundai responded

Hi ZEB, Thank you for your honest feedback and for taking the time to share your experience. We always strive to meet every expectation and properly take care of our guests, and I sincerely apologize that we fell short in your case. Modern vehicles are complex machines with many moving components that can fail over time. Per the manufacturer’s required diagnostic process, the first step was to replace the transmission fluid. Once that service was completed, we were able to continue the diagnosis, which revealed an internal transmission failure. At that point, we were able to move forward with the warranty process. This is exactly what the manufacturer’s warranty is designed for—to cover the repair or replacement of failed components. Unfortunately, routine maintenance services are not covered by the manufacturer. I’m glad to hear that Jordan took excellent care of you and kept you informed throughout the process. Communication is extremely important to us. As a gesture of goodwill, I would like to assist with a portion of the costs you incurred. I will be reaching out to you directly to make those arrangements. Thank you again for trusting us with your vehicle. Our goal is to build long-term relationships with our guests and earn your continued trust in our team and our company. If you have any additional questions or concerns, please feel free to contact me directly. Sincerely, Nate Sanchez Service Director

Vallejo Hyundai responded

Thank you, Jennifer! We appreciate you recognizing Jordan’s professionalism and communication. Making sure our guests fully understand the service being performed is an important part of the experience, and we’re glad he took great care of you and your vehicle. We look forward to assisting you again whenever you need us! Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for taking the time to share your experience! We’re happy to hear our team was helpful and kind, and that Jordan took the time to clearly explain everything and make the process easy for you. Providing knowledgeable, transparent service is exactly what we strive for, and your feedback truly means a lot to us. We appreciate your business and look forward to assisting you again in the future. Best regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for your kind words. We’re very glad to hear that our service team was exceptional, helpful, and accommodating throughout your visit. Providing honest communication and complete information is extremely important to us, and we’re happy that came through in your experience. We truly appreciate your trust and look forward to assisting you again in the future. — Aiman Saleh General Manager Vallejo Hyundai