Jorge Bautista | Page 4

My wife drives a Mercedes Benz and when I take her car for service I get immediate attention upon arrival. In comparison, when I arrived at the Dealership I had to wait a while before I was addressed or a for service I get immediate attention upon arrival. In comparison, when I arrived at the Dealership I had to wait a while before I was addressed or asked if I needed help. More

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Veronica was very knowledgeable and professional. She anticipated our needs and got us the best deal possible. She went above and beyond to get the car we wanted. anticipated our needs and got us the best deal possible. She went above and beyond to get the car we wanted. More

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From start to finish, I couldn’t be more pleased with my experience at BMW of Ramsey, This is primarily due to the work of Jorge (George) Batista, an exceptional sales rep who made the process seamless. H experience at BMW of Ramsey, This is primarily due to the work of Jorge (George) Batista, an exceptional sales rep who made the process seamless. He also made myself and my son feel so welcome and really took the time to not only learn my needs, but build a final package that exceeded every expectation I could have imagined. More

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By far the best service I have from a BMW dealerThey By far the best service I have from a BMW dealer They were ready to help me and meet all my needs beyond everything possible By far the best service I have from a BMW dealer They were ready to help me and meet all my needs beyond everything possible More

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Jorge was great, it was as easy and painless as could be. Leasing a new BMW was a positive experience. Thumbs up to Jorge and the entire staff. Leasing a new BMW was a positive experience. Thumbs up to Jorge and the entire staff. More

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Jorge was knowledgeable, patient, and thorough in Jorge was knowledgeable, patient, and thorough in demonstrating describing the X 6 features. He had an in-depth understanding of the various m Jorge was knowledgeable, patient, and thorough in demonstrating describing the X 6 features. He had an in-depth understanding of the various models and options. And the ability to communicate thirds differences. Phil was friendly and accessible during the finance process. I suggest the Finance person who starts the purchase process Is the same individual who finishes and closes the process. The Best, More

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The worst customer service I've experienced at any car dealership. No value of time, zero professionalism, horrible customer service. I was in the market to replace one of my vehicles with a new BMW X5. W dealership. No value of time, zero professionalism, horrible customer service. I was in the market to replace one of my vehicles with a new BMW X5. Went online and sent an inquiry for one of the vehicles listed on their website. The very next day i received an email from Rudolph W asking if I have any questions. I responded back within minutes since I wanted to finalize the transaction the same day but he never replied to any of my emails. Finally, I called and spoke with another sales advisor Jorge who took my information and promised to call back after checking with his sales manager for possible trade-in for my old 2014 BMW X5, but as expected I never heard back from him. Not sure how they run this dealership because here you have a potential buyer who is ready to purchase the vehicle the same day but they totally ignored the emails and phone inquiry. I strongly advise you against supporting, dealing or purchasing from this dealership especially if you are a busy professional. They don't respect your time. More

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Went in to buy a pre owned car. They confirmed we were looking for pre owned but took us over to the new side, anyway. This is where the scam begins. So this guy in a sharp suit sits down with us and afte looking for pre owned but took us over to the new side, anyway. This is where the scam begins. So this guy in a sharp suit sits down with us and after realizing we are firm on pre owned says, “oh I only sell new bmws, let me take you over to our used side.” So now we’ve already wasted 20 mins and have to start over with the used salesman, Roberto, whose suit doesn’t fit nearly as well as the first guy. We tell him what we are looking for and our budget. I tell him “this is my out the door price.” He even writes it down. Then he shows me cars way above my price range and insists, absolutely insists over and over, that he can get us the vehicle we want at the price we want. Next, we test drive the car. Here’s the thing, He was hoping I’d be so dazzled and impressed I would buy the car at any price. This ain’t my first rodeo though. I know what I want and what I can afford. I can respect a guy who says We don’t have that, let me show you something in your price range. But Roberto kept insisting we could have this car at this price. He even insisted we continue to test drive the car for way longer than necessary. Finally we get back and Roberto takes the paper work over to his manager who doesn’t even budge on the original price by so much as a dollar. In the meantime, the customer next to us is getting frustrated and starts to tell us how they promised him all these things and outright lied to him about pricing and availability. So now we are starting to see how this dealer operates. We get up to leave because they’ve already wasted over an hour of our time. But the manager comes rushing out because he doesn’t want us to go. He agrees to go down maybe 100$ or take off some made up fee, but he is $5000 over our price. I assumed he would at least try to meet in the middle. Then he starts to tell us that there is no way we could get this car even close to the price that Roberto insisted was doable. He offered to show me other cars, which if Roberto had done originally, would have probably gotten him a deal because I was there to buy. But since he wasted so much of our time lying to us, we headed out and bought our BMW somewhere else for even less than we had allocated. I got exactly what I was looking for at a great price. My advice is, don’t lie to or mislead potential clients. No one likes having their time wasted. I would have been a customer for life, but Roberto and his manager blew it. More

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Fabulous Purchase Experience From the moment, Jorge Batista, Client Advisor, reached out to me, following a "build" I created online, until the finalizing of the transaction, the From the moment, Jorge Batista, Client Advisor, reached out to me, following a "build" I created online, until the finalizing of the transaction, the entire experience was extremely positive. We exchanged several emails and finally met in person, today. Everything covered, in the messages, was exactly how it was presented, in person. Not a single surprise. Jorge, was very informative and knowledgeable. Moreover, he demonstrated zero pressure, during the entire deal. His demeanor was relaxed and totally non-aggressive, which was refreshing to see. The price structure, which he presented, was extremely competitive and the value assigned to my trade-in was very fair. Jorge is a very personable individual, which made for a smooth and enjoyable experience, resulting in the purchase of a 2020 X6 40i, which is expected to be delivered in 8 weeks! Jorge's sales style and approach is a valuable asset for Ramsey BMW, in my opinion. More

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Outstanding Customer Service Have been dealing with BMW of Ramsey for over 15 years. Consistent quality customer-centric service. Just upgraded by 5 series to a 2019. Worked with Have been dealing with BMW of Ramsey for over 15 years. Consistent quality customer-centric service. Just upgraded by 5 series to a 2019. Worked with Jorge Batista who proactively found me a 2019 530xi and came up with a reasonable price & terms. Jorge had similarly do the same for my daughter last year. Finance team (Rob D) also straightforward & helpful. Great dealership with reputable employees. Highly recommend Jorge and the BMW Ramsey team including their servicing & parts departments More

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