Jorge Chavez | Page 2

My vehicles will no longer come to Hemborg for service The wait time for pick up was to long. Ash left inside my Vehicle from fire in area was totally unacceptable. when complaining to manager He said all The wait time for pick up was to long. Ash left inside my Vehicle from fire in area was totally unacceptable. when complaining to manager He said all 200 cars went out in this condition I explained my daughter has asthma if she was with me how could I have driven home. More

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The best place to take my car The service was 100% better that what I spected Treat women with respect and not over charge My car runs again like a brand new car Thank you The service was 100% better that what I spected Treat women with respect and not over charge My car runs again like a brand new car Thank you More

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Stay away. They are bunch of liars and thieves. Please read Took my 2010 F-350 6.4L to get checked for a leak under passenger side, wheel well area running down the frame. My mistake was the description on Took my 2010 F-350 6.4L to get checked for a leak under passenger side, wheel well area running down the frame. My mistake was the description on the leak. I called it a OIL based clear fluid. Biggest mistake and now I'm paying the price for it. So I drop off vehicle to be inspected and diagnosed. I get a call from device advisor saying the leak is coming from upper radiator hose and O-ring. Trusting their knowledge I ok the repairs. I live in Eastvale (short drive up the road) park my truck and see no issues. I then drive it few days later and notice same leak still there. I call George service advisor and let him know. After a heated exchange I agree to let them take a look again. By this point I'm already very upset after spending few hundred dollars (warranty expired) to learn leak is still there. George and I go back and forth. I want my money back. How do I know I really had a leak in the hose and O-ring to begin with? How do I know they really did pressure test it? That is not the leak I pointed out and went in for. Mind you, all my services have been done at Hemborg. Long story short, he calls me couple hours later and says. "The fluid is condensation from your A/C condenser, it's just water, it's normal." Now I really lost my mind. I could not begin to understand how I was charged few hundred dollars for something that did not solve my issue. So I ask to speak to service manager Robert Quinteros. He asks for few days to look into the issue. By now it's been 2 weeks since service date. Me and him go back and forth and tells me, the upper hose and O-ring were a recommendation from Ford because it's an ongoing issue with the 6.4L engines. I would think they call and ask first. Robert says he pulled my paperwork and I described the leak as an oil based leak not a water based leak. Remember me saying earlier it was a big mistake, well it just cost me few hundred dollars. He says the oil based leak is no longer there. This one is a new leak because it's water based. I could no believe what I was hearing. Same area, same amount. So I ask service manager if he can give the owner my contact info because I was not satisfiedwith his response. He told me "HE WILL NOT CALL YOU BACK". I said really? Can you just please give him my info. He replied "I will talk to him myself". By this time Robert is offering to give me half of the amount spent. That's very odd right, either you are responsible or not. Either you refund my money or tell me to go fly a kite. Robert calls me back today and says "the owner did not agree with me. He believes I was too generous and should not give you anything back." I asked Robert if I can have his contact info to hear it for myself. I'm not too sure he even spoke to him. He says, "no you can't, that's why he has us the managers". So here I am, out few hundred dollars all because I described my leak as an oil based leak vs a water based leak. Had I of said water based leak in the beginning things would if been different. More

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Awesome dealer I have bought many vehicles from them and I service all of my vehicle through them, even my non Ford vehicles. Sales is always no hassle as well. I have bought many vehicles from them and I service all of my vehicle through them, even my non Ford vehicles. Sales is always no hassle as well. More

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Painless experience From the time we walked on the lot to the time we drove away in a new truck Andrew Brandenberger took great care of us. He was a great listener and fo From the time we walked on the lot to the time we drove away in a new truck Andrew Brandenberger took great care of us. He was a great listener and found us exactly the truck we were looking for. No pressure, upsales, or hassle. After purchase, we needed to add a brake controller for an impromptu trip. Andrew and the service team came through and made it possible by ordering the part and getting it installed the very next day. The whole experience has completely exceeded my expectations. More

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Maintenance Car was running a little rough and the hybrid system was not working correctly. When I got my car back it runs as good as it did new. Car was running a little rough and the hybrid system was not working correctly. When I got my car back it runs as good as it did new. More

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Great people and great service and maintenance. Been going to Hemborg Ford for decades for service and purchasing vehicles.. They have performed great every time. Thank you and please keep up the Been going to Hemborg Ford for decades for service and purchasing vehicles.. They have performed great every time. Thank you and please keep up the great work. For the record Pat is the best service adviser. Thank you More

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Service Manager is very attentive and helpful Jorge Chavez Great service. Clean area. Knowledgeable advisor and service manager. Space is limited but a work station for those waiting for there vehicle can work Great service. Clean area. Knowledgeable advisor and service manager. Space is limited but a work station for those waiting for there vehicle can work from with 110 ports/ USB ports for charging. More

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Worst service ever If you were to ask me to recommend this dealer to you. I'd say no in a flash. I have never had a worse experience or treatment than today. I will not If you were to ask me to recommend this dealer to you. I'd say no in a flash. I have never had a worse experience or treatment than today. I will not ever go to your business for service or even to purchase a car. I don't appreciate the way your service advisor tried to get me to have my car towed to your business but not follow it. Yeah not gonna happen. I never plan to do business with your particular dealer after the way I was treated on the phone today. Don't ask me to come in and give you a chance because the answer is no! More

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Warning do not buy a used vehicle from this dealership. I bought a used vehicle and purchased a 2 year warranty on it. About three weeks later I noticed it was leaking oil. Make it a short story I took that I bought a used vehicle and purchased a 2 year warranty on it. About three weeks later I noticed it was leaking oil. Make it a short story I took that vehicle back five times and it was still leaking oil. I had this vehicle for 2 months and it was at the service dept. at for a month. After being in 3 different rental cars, I took it back and they got me into a new one. This cost me a lot of money. I should of took them to arbitration on it. I will never buy or service another vehicle at this dealership again. Beware, service dept. is shady from the manager all the way down. More

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