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Jorge Nava
Jorge Nava | Page 5
Service Advisor
Hawk Chrysler Dodge Jeep Ram
7901 Roosevelt Rd
Forest Park, IL 60130
52 Reviews
52 Reviews
Write a Review52 Reviews of Jorge Nava
February 21, 2024
Great customer service very satisfied with cost. My problems were fixed in a timely manner My problems were fixed in a timely manner More
by dwilliams1014
Other Employees Tagged: Danny Reyes, Brandon Sweeney, Roger Esparaza, AnnMarie Sedlack, Gary Hall , Heather Garcia, Mike Jannotta, Steve Klimara
February 19, 2024
Took My truck in for its first oil change, and they topped off all my fluids, rotated the wheels and left it cleaner then when i brought it in! My salesman Cisco also said hello and made sure i was sti topped off all my fluids, rotated the wheels and left it cleaner then when i brought it in! My salesman Cisco also said hello and made sure i was still happy with it! Thank you! More
by mistac123
Other Employees Tagged: Jim Kinney, Denis Healy, Danny Reyes, Brandon Sweeney, Roger Esparaza, AnnMarie Sedlack , Mike Jannotta, Steve Klimara, Jerry McWilliams, Francisco Rangel
February 06, 2024
I dropped my van off for a confirmed morning service appointment. Four days later I had received zero communication. The service department does not answer or return calls. I sat on hold for more tha appointment. Four days later I had received zero communication. The service department does not answer or return calls. I sat on hold for more than 30 minutes one day, and was assured the service manager would call back, but he never did. Jorge, Jerome, and Jim Kinney are all completely non-responsive to calls, messages, voicemail, and email. I became concerned something had happened to the van, so I decided to pick it up and take it elsewhere. When I arrived, Jim Kinney the Gen'l Manager, Jerome the Service Manager, and two other men were sitting in the service department looking at someone's kitchen remodel pictures online. There were zero customers, no one was on the phone, and no work was taking place. Jerome recognized my name, quickly scurried out of the office to the garage work area, and had someone hastily take care of the recall, which was a software update. Jim K offered a lackluster explanation about having staff issues and being aware that their service needs improvement. This is not a staff issue. This is a management issue. When two managers do not return calls and instead choose to slack off and ogle images on internet, they are setting a low level of expectation for their staff. More
by mcbeck42
Other Employees Tagged: Jim Kinney , Jerome (is this Jerry McWilliams?)
January 20, 2024
Competitive pricing, Cisco was a blessing to work with. Very welcoming, friendly and inviting atmosphere. Very welcoming, friendly and inviting atmosphere. More
by Angie & Tony
Other Employees Tagged: Sisco Rangel , Domenic Cappelluti, Steve Klimara
December 14, 2023
It’s a great dealership, with even great customer service! It’s super amazing here. service! It’s super amazing here. More
by Junior
Other Employees Tagged: Danny Reyes, Brandon Sweeney, Roger Esparaza, AnnMarie Sedlack , Mike Jannotta
November 24, 2023
The service was quick and efficient. The work that was needed was done in a timely matter. The work that was needed was done in a timely matter. More
by Ninepanthers
Other Employees Tagged: Danny Reyes, Brandon Sweeney, Roger Esparaza, AnnMarie Sedlack , Mike Jannotta
November 10, 2023
I Went in for an oil change, they got me right in without an appointment. an appointment. More
by sherry Mckenzie
Other Employees Tagged: Danny Reyes, Brandon Sweeney, Roger Esparaza, AnnMarie Sedlack , Mike Jannotta, Jesus Vazquez
November 09, 2023
Thank you service was excellent. Will see you soon. Thank you again. Laura and Kevin Will see you soon. Thank you again. Laura and Kevin More
by JinglesandDuke1
Other Employees Tagged: Danny Reyes, Brandon Sweeney, Roger Esparaza, AnnMarie Sedlack , Mike Jannotta
October 31, 2023
Basically, $640 for a new battery. They also rebooted my computer. Should I be happy? Then today I get a text offering a $200 off my next service for filling out a survey. How They also rebooted my computer. Should I be happy? Then today I get a text offering a $200 off my next service for filling out a survey. How about just charging fair rates? More
by tzock
October 28, 2023
The Hawk Charysler dealer are good very nice to go to for the work on the work on More
by Carltonbly@gmail.com
Other Employees Tagged: Danny Reyes, Brandon Sweeney, Roger Esparaza, AnnMarie Sedlack , Mike Jannotta
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