Jorge Nava | Page 5

Service department is terrible I was waiting for 5 hours to get my a/c diagnosed then charged $380 for a diagnostic. You can go to any other Jeep Dealer and diagnostic are at $180 then once I come to pick to get my a/c diagnosed then charged $380 for a diagnostic. You can go to any other Jeep Dealer and diagnostic are at $180 then once I come to pick up my vehicle it still took an hour for them to pull it out from the service department. Absolutely worst experience at a Mopar dealership ever. Highly Won’t Recommend More

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I experienced a pleasant buying experience at Hawk CDJR and also a pleasant dealer service department experience. and also a pleasant dealer service department experience. More

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Very professional polite and considerate. Keep u informed updated with the progress and quick and fast service! Wont go anywhere else but Hawk Jeep Chrysler Dodge in forest park. Keep u informed updated with the progress and quick and fast service! Wont go anywhere else but Hawk Jeep Chrysler Dodge in forest park. More

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Great customer service very satisfied with cost. My problems were fixed in a timely manner My problems were fixed in a timely manner More

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Took My truck in for its first oil change, and they topped off all my fluids, rotated the wheels and left it cleaner then when i brought it in! My salesman Cisco also said hello and made sure i was sti topped off all my fluids, rotated the wheels and left it cleaner then when i brought it in! My salesman Cisco also said hello and made sure i was still happy with it! Thank you! More

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I dropped my van off for a confirmed morning service appointment. Four days later I had received zero communication. The service department does not answer or return calls. I sat on hold for more tha appointment. Four days later I had received zero communication. The service department does not answer or return calls. I sat on hold for more than 30 minutes one day, and was assured the service manager would call back, but he never did. Jorge, Jerome, and Jim Kinney are all completely non-responsive to calls, messages, voicemail, and email. I became concerned something had happened to the van, so I decided to pick it up and take it elsewhere. When I arrived, Jim Kinney the Gen'l Manager, Jerome the Service Manager, and two other men were sitting in the service department looking at someone's kitchen remodel pictures online. There were zero customers, no one was on the phone, and no work was taking place. Jerome recognized my name, quickly scurried out of the office to the garage work area, and had someone hastily take care of the recall, which was a software update. Jim K offered a lackluster explanation about having staff issues and being aware that their service needs improvement. This is not a staff issue. This is a management issue. When two managers do not return calls and instead choose to slack off and ogle images on internet, they are setting a low level of expectation for their staff. More

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Competitive pricing, Cisco was a blessing to work with. Very welcoming, friendly and inviting atmosphere. Very welcoming, friendly and inviting atmosphere. More

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It’s a great dealership, with even great customer service! It’s super amazing here. service! It’s super amazing here. More

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The service was quick and efficient. The work that was needed was done in a timely matter. The work that was needed was done in a timely matter. More

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I Went in for an oil change, they got me right in without an appointment. an appointment. More

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