Jorge Perez | Page 2

Absolutely brutal service experience filled with lies. My 4th car through this dealership and received Zero customer service. Our car was at service for 3 months! It took 5 weeks before the problem was di My 4th car through this dealership and received Zero customer service. Our car was at service for 3 months! It took 5 weeks before the problem was diagnosed and then an additional item revealed when it was time to pick it up. We endured having to get a m rental and being down a car for the first 2.5 weeks before we could even get a loaner. Promise after promise was broken. It was next to impossible to get a call back or a call when someone said they would call. After 2mos the admin still needed to ask which of our cars was there and what for and that they would have to call back because there were no notes in the system. Zero communication or courtesy what so ever. After 4 cars here I will never be back nor recommend this dealership or quite possibly Jeep/Dodge in general. Absolutely brutal More

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Worst experience I have ever had at a dealer . From lack of communication to straight lies. And even the service manger telling me No survey is better then a bad one. From lack of communication to straight lies. And even the service manger telling me No survey is better then a bad one. More

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High price for oil and my truck had Saturday appointment they told me they lost the work sheet and they did on Monday 02 /20/2023 I needed my truck on Sunday so I had to use someone's car they pick me up they told me they lost the work sheet and they did on Monday 02 /20/2023 I needed my truck on Sunday so I had to use someone's car they pick me up Monday morning around 9:30 a.m.to pickup my truck at the dealer they quoted me a price of 69.50 plus tax when I got to the dealer it was 80.45 I asked they why they said taxes I'm very unhappy I've been dealing with them since I bought the truck there in 2009 for all my service needs More

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