Jorge Sierra | Page 11

The service was fine and the agents were nice but I was surprised by and insulted by being told I was a Hyundai Genesis but not a Genesis Genesis! I was dismayed because I bought a 2015 Genesis, the only surprised by and insulted by being told I was a Hyundai Genesis but not a Genesis Genesis! I was dismayed because I bought a 2015 Genesis, the only type you had and the last of the single type of Genesis and it is bigger and maybe better than your others now. Do you now feel as hurt as I was then after what I just said? I supported you when Genesis was new! That remark told me I was a little step-child. Do you have any idea how often your Genesis Genesis owners bought from you because I rated my now Hyundai Genesis (which seems to you not to be as worthy as the Genesis Genesis) as Wonderful? No, you don’t feel as bad but you should. Please don’t insult me anymore! My Genesis is a Genesis. Your Genesis Genesis is not an Equus! And—how can you not think that that sounds fishy? You should appreciate that people see my Genesis that is still beautiful, big, full of extras, and running! You should appreciate that my Genesis was your experiment gone right! More

by pam.gill Verified Customer Verified Customer

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Everyone is very welcoming. I wish there were more communication during the process though. The gentleman that gives loaners is beyond courteous and helpful. I wish there were more communication during the process though. The gentleman that gives loaners is beyond courteous and helpful. More

by JDUNZ Verified Customer Verified Customer

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No toilet in the waiting room of the new area. I am on a walker, deaf and it was outrageous that Hyundai did make us wait for hours in a room with NO TOILET. Your company should be reported to t I am on a walker, deaf and it was outrageous that Hyundai did make us wait for hours in a room with NO TOILET. Your company should be reported to the American Disablities Act which requires companies to provide for the disabled. Shame on Hyundai. The ADA Act is a law. What you failed to provide is illegal. Prof. Nancy Shuster , Client More

by nshu4 Verified Customer Verified Customer

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Good people. Very professional, knowledgeable and courteous. James Ruis and all the others involved. I have 3 cars with you and have recommended others to you. Very professional, knowledgeable and courteous. James Ruis and all the others involved. I have 3 cars with you and have recommended others to you. More

by SABREPHOENIX Verified Customer Verified Customer

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I had to wait 3 hours for a simple oil change! No coffee! No communication…just not the experience I expected 🤔 No coffee! No communication…just not the experience I expected 🤔 More

by TJFABER1 Verified Customer Verified Customer

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Except for the fact they are renovating and it’s kind of a mess the service is still the same easy experience. a mess the service is still the same easy experience. More

by KAWSORO Verified Customer Verified Customer

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Great customer service. On time and good communication and friendly attitude Thanks so much. I’ll be back On time and good communication and friendly attitude Thanks so much. I’ll be back More

by sue30 Verified Customer Verified Customer

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Jorge was very helpful and reasonable with resolving my problem. He explained everything fully to my understanding. problem. He explained everything fully to my understanding. More

by NABOZNY Verified Customer Verified Customer

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Good communication and follow through and completed job on time and was thourough and suggested additional work on time and was thourough and suggested additional work More

by PAULA.FOHRMAN Verified Customer Verified Customer

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Jorge Sierra is great to work with, has great communication skills. Worked with him the last two times and I was very pleased. communication skills. Worked with him the last two times and I was very pleased. More

by loun852 Verified Customer Verified Customer

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