Jorge Sierra | Page 11

Genesis of Naples responded

I'm very sorry that you had a negative experience. We expect so much more for our customers and I want to personally ensure that your future services continue to improve. Would you please reach out so we can discuss what happened here? Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

Genesis of Naples responded

Michael, we're elated to hear that Jorge provided you with exceptional service at Genesis of Naples. Thank you for sharing your experience!

Genesis of Naples responded

We're overjoyed to hear that Jorge provided such a positive experience at Genesis of Naples! It's wonderful knowing his patience and courtesy made an impact. We look forward to welcoming you both back in the future!

Genesis of Naples responded

It's great to hear that your service advisor provided helpful information about your warranty coverage. However, it seems like the rating doesn't match the positive experience you described. If there's anything specific you'd like us to address or improve upon, please feel free to reach out. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

Genesis of Naples responded

Thank you for sharing your experience with Genesis of Naples! We're delighted to hear that Jorge and our team provided attentive service, including the Uber ride. We appreciate your support and look forward to serving you again in the future!

Genesis of Naples responded

Thank you for taking the time to share your feedback. We understand the ongoing construction and temporary adjustments, such as the trailers, may impact the overall experience, and we truly appreciate your patience during this transition. Please know that these improvements are being made to better serve our customers long-term. We're glad to hear our service team made a positive impression- they're working hard every day to provide quality care despite the challenges. Your understanding means a lot, and we look forward to welcoming you back and earning a 5-star review once our upgrades are complete. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

Genesis of Naples responded

It's disheartening to hear about your experience with our service department. We strive for excellence in all aspects of customer care, and it's clear we've fallen short here. Your feedback is invaluable, and we would like the opportunity to address these concerns directly. Please reach out when you have a moment so we can make things right. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

Genesis of Naples responded

We are so happy that our Genesis of Naples team delivered an excellent experience. Thank you!

Genesis of Naples responded

We appreciate the stellar review here at Genesis of Naples!

Genesis of Naples responded

Thank you for sharing your feedback with us. We're glad to hear that most of your experience was positive, but we're sorry about the oversight with the oil change monitor at Genesis of Naples. We'll make sure our team is aware so we can improve in this area moving forward. If there's anything else we can assist you with, please let us know!