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Jorge Sierra

Overview Reviews (153) Inventory (289)

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Jorge Sierra

Jorge Sierra | Page 7

Service Advisor

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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4.7

153 Reviews

Overview Reviews (153) Inventory (289)

4.7

153 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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153 Reviews of Jorge Sierra

October 24, 2025

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Employee Rating

with the renovation and no show room for the Genesis and a very poor lounge I felt like a second class customer. The entire environment was not friendly. a very poor lounge I felt like a second class customer. The entire environment was not friendly. More

by IRWINTEICH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Oct 24, 2025 -

Genesis of Naples responded

We appreciate your feedback and apologize for any inconvenience caused by the renovation. It's important to us that all our customers feel valued, and we're disappointed that we didn't meet your expectations. We'll use this as an opportunity to improve our temporary accommodations during renovations. If you have further concerns or need assistance, please reach out directly. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

October 22, 2025

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Employee Rating

Brakes fixed, no more squeaking. Loaner car and all went well. Love new showroom, service area, and bathrooms, all in one building. Loaner car and all went well. Love new showroom, service area, and bathrooms, all in one building. More

by barbaracogliandro

Verified Customer

Service Price Transparency

Service Communication

Recommend Dealer

Yes

Oct 22, 2025 -

Genesis of Naples responded

Thank you for your kind review! We are happy to have your five stars. Hope to see you back at Genesis of Naples for all of your future auto needs, Barbara!

October 18, 2025

Dealership Rating

Employee Rating

Jorge is an excellent service manager/representative. He cares. About the customer as well his company. He cares. About the customer as well his company. More

by kunchal

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Oct 20, 2025 -

Genesis of Naples responded

We are delighted to hear that you had a great experience with Jorge and our team. Thank you for choosing Genesis of Naples!

October 17, 2025

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Employee Rating

Rob Reilly was knowledgeable, experienced, professional and courteous. Attended to every detail. The best sales process I have ever experienced. Better than Mercedes, Audi and Lexus. and courteous. Attended to every detail. The best sales process I have ever experienced. Better than Mercedes, Audi and Lexus. More

by DCotter

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Rob Reilly, Remi Mendozzi, Alex Valentin , TJ

Oct 17, 2025 -

Genesis of Naples responded

Thank you for sharing your experience with Rob Reilly! We're glad you had such a streamlined and professional visit. We look forward to serving you again at Genesis of Naples!

October 16, 2025

Dealership Rating

Employee Rating

The dealership's service team members makes the service experience as pleasant as possible. All service actions were completely explained. experience as pleasant as possible. All service actions were completely explained. More

by edmaz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 16, 2025 -

Genesis of Naples responded

Thank you for sharing your positive feedback, we truly appreciate it! We hope to have the opportunity to welcome you back to Genesis of Naples in the future. Take care!

October 15, 2025

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Employee Rating

I pulled up. They took my car. Sent me a text when it was finished. I picked it up. Everything went well no issues. They took my car. Sent me a text when it was finished. I picked it up. Everything went well no issues. More

by jerry@watsonjd.com

Verified Customer

Service Time

Service Communication

Recommend Dealer

Yes

Oct 16, 2025 -

Genesis of Naples responded

Thank you for sharing your kind review! We are pleased to hear that you had a seamless service experience. See you next time at Genesis of Naples!

October 15, 2025

Dealership Rating

Employee Rating

Nice update to the building , excellent service, great repair shop thank you very much .nice repair shop thank you very much .nice More

by GBELANDERS

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Oct 16, 2025 -

Genesis of Naples responded

Thanks so much for the feedback. We look forward to your next visit to Genesis of Naples!

October 08, 2025

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Employee Rating

They treated me very well. Service was fast and they prompted to take care of my car and myself. They didn’t have a loner but they paid for my Uber both ways Service was fast and they prompted to take care of my car and myself. They didn’t have a loner but they paid for my Uber both ways More

by SUSANA.ROGERS11

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 09, 2025 -

Genesis of Naples responded

Thank you for your feedback - we appreciate you supporting Genesis of Naples! It's great to hear that you were so well taken care of by our team. See you next time!

October 07, 2025

Dealership Rating

Employee Rating

Service was completed as scheduled. Jorge was very professional in explaining service provided and pick up and delivery was as scheduled. Jorge was very professional in explaining service provided and pick up and delivery was as scheduled. More

by Jimteve

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 07, 2025 -

Genesis of Naples responded

We're delighted to hear everything went smoothly and on schedule! Thank you for choosing Genesis of Naples and for highlighting Jorge's professionalism. Safe travels!

October 06, 2025

Dealership Rating

Employee Rating

Jorge said the recall would take 1 hour, which it did. Jorge was very courteous and updated us when needed. Jorge was very courteous and updated us when needed. More

by Ralph Blydenburgh

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 06, 2025 -

Genesis of Naples responded

Ralph, thank you for the glowing review of Jorge and his efficient work at Genesis of Naples. We’ll pass along your praise! See you next time!

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