I wish I had gone back to Audi.
This establishment needs a lesson on service.
This establishment needs a lesson on service.
More
by DMUKUNDAN
Verified Customer
Verified Customer
Service Price Transparency
Mar 25, 2026 -
Braman BMW Miami responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
Mar 25, 2026 -
Braman BMW Miami responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
Nasser is absolutely amazing,
He always goes above and
beyond to help us and makes every experience smooth and stress free.
You can truly tell He cares about his customers.
Highly recommend him.
He’s t
beyond to help us and makes every experience smooth and stress free.
You can truly tell He cares about his customers.
Highly recommend him.
He’s the best!
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by JOCELYNANGELINO9
Verified Customer
Verified Customer
Service Price Transparency
Mar 17, 2026 -
Braman BMW Miami responded
Thank you for sharing your feedback about your BMW X5 service. We’re delighted that Jorge made your visit smooth and hassle free. We appreciate your recommendation and look forward to serving you again.
Nowhere Else but Braman BMW Miami
Thank you,
Luis Matos
Service Director
Braman has great service and the staff are friendly and
professional. It is highly recommended.
professional. It is highly recommended.
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by GANG.WANGGANG
Verified Customer
Verified Customer
Service Price Transparency
Mar 08, 2026 -
Braman BMW Miami responded
Thank you for your recommendation. We’re glad our staff provided friendly, professional service for your BMW. We appreciate you taking the time to share your feedback.
Nowhere Else but Braman BMW Miami
Thank you,
Luis Matos
Service Director
Excellent service and sales.
Friendly and attentive approach. Regarding sales, my salesman was Emmanuel MOYA -- he was polite, efficient, aiming to please, did great follow up on
Friendly and attentive approach. Regarding sales, my salesman was Emmanuel MOYA -- he was polite, efficient, aiming to please, did great follow up on issues I had questions with, was able to get me an excellent deal along with his managers, and followed up after the lease signing. My service advisor is Bismarck Guerrero, who is also excellent-- he always makes sure everything is done on schedule and assures excellent service.
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by SAMUELRPESIN
Verified Customer
Verified Customer
Other Employees Tagged:
Jorge Velasco
Mar 03, 2026 -
Braman BMW Miami responded
It’s wonderful to know our team’s polite, attentive approach and follow-up met your expectations as you leased your BMW X5. We’re glad service appointments stayed on schedule to keep you moving. Please reach out to Jorge anytime for further support.
Nowhere Else but Braman BMW Miami
Great customer service, my friends and family highly
recommend, thank you Jorge did a amazing job
recommend, thank you Jorge did a amazing job
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by ASIELLESTON90
Verified Customer
Verified Customer
Feb 08, 2026 -
Braman BMW Miami responded
Thank you for recommending us to your friends and family. We’re thrilled Jorge provided excellent customer service during your purchase. Enjoy driving your new BMW X1!
Efficient, detailed, and well-organized without any
feeling of pressure or rushing into a deal.
feeling of pressure or rushing into a deal.
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by JLS287
Verified Customer
Verified Customer
Jan 27, 2026 -
Braman BMW Miami responded
Thanks for your feedback on your recent visit to Braman BMW Miami. It's great to hear that we were able to assist you and that you had such a positive experience.
Nowhere Else but Braman BMW Miami
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
Great and friendly experience.
He was very helpful and very explained well all my questions.
He was very helpful and very explained well all my questions.
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by SMUSOLINO
Verified Customer
Verified Customer
Jan 25, 2026 -
Braman BMW Miami responded
Thanks for sharing your thoughts about your experience with Braman BMW Miami. We appreciate your business and hope to see you again soon!
Nowhere Else but Braman BMW Miami
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
My service advisor Sergio has always been excellent.
He goes above and beyond to give me top customer service. Thank you !
He goes above and beyond to give me top customer service. Thank you !
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by MARTINEZMIGDALIA512
Verified Customer
Verified Customer
Service Price Transparency
Jan 24, 2026 -
Braman BMW Miami responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Nowhere Else but Braman BMW Miami
Thank you,
Luis Matos
Service Director
My experience was perfect, professional, fast, easy like
I expected, I am very happy with my cat
I expected, I am very happy with my cat
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by SAGREMCBRIDE
Verified Customer
Verified Customer
Other Employees Tagged:
wen lee hung
Jan 18, 2026 -
Braman BMW Miami responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Nowhere Else but Braman BMW Miami
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com
It was really good experience .
Jorge was great and work on my needs really fast with not back and forth . He was great and a super helpful
Jorge was great and work on my needs really fast with not back and forth . He was great and a super helpful
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by LUISE9647
Verified Customer
Verified Customer
Other Employees Tagged:
Jorge Velasco
Jan 17, 2026 -
Braman BMW Miami responded
Here at Braman BMW Miami, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Nowhere Else but Braman BMW Miami
Thank you,
Mauricio Alvarez
General Sales Manager
Braman BMW Miami
mauricioa@bramanmiami.com