Jorge Vivero

Great service and made the buying process super easy and Very friendly staff. Would highly recommend Very friendly staff. Would highly recommend More

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The advertised price was awesome. Unfortunately it was a bait and switch. Not only did the truck have hail damage on the hood, and the power running boards were bit functioning properly, but the salesman tr bait and switch. Not only did the truck have hail damage on the hood, and the power running boards were bit functioning properly, but the salesman tried to tell me the running boards weren’t supposed to retract. Ford F-150 Platinum running boards are power retracting. I’m no idiot. I was willing to overlook it due to the great price. Then we sit down and they show the ACTUAL price including a warranty and a reconditioning price of $4500. The reconditioning hadn’t been done, obviously since the running boards weren’t fixed and there was even a scuff on a door handle from a yellow post in a parking lot. Then I was informed that they COULD NOT remove the warranty. It is against the law to force someone to buy a warranty. I guess they figured we wouldn’t walk out. I did and will never darken a Shottenkirk door again. More

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rebecca was excellent in the service department this the shining spot for this dealership. the sales department however, once sale is over the customer is a memory. failed to return calls at all. i made 4 shining spot for this dealership. the sales department however, once sale is over the customer is a memory. failed to return calls at all. i made 4 calls to get issues resolved and requested paper work. i had to physically go to dealer ship to get results. More

by Harold17 Verified Customer Verified Customer

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I would give this place 0 stars if possible. First, they price the vehicles at a low cost online, and add on almost $4k in their Shottenkirk program to fix dents, dings, chips, etc. and there is no way to t price the vehicles at a low cost online, and add on almost $4k in their Shottenkirk program to fix dents, dings, chips, etc. and there is no way to take that off of the total price of the vehicle. On top of that, they say they price vehicles according to the condition they receive them in which is false. I financed a 2020 GMC elevation for $50k out the door, which is relatively close to almost all dealership prices in the area. They DID NOT tell me the vehicle had hail damage on the hood and roof of the vehicle. Also, I understand they are not liable to list that in carfax. There was no reduction for these damages in the total cost of the vehicle. On top of that, instead of offering to fix the damages on the vehicle, they wanted to charge $1k for the hail dents to be fixed. Most people will say, “you should have looked over the vehicle before purchase”, which I did, but white is very hard to see imperfections on in the middle of the day. Therefore, I would not recommend anyone buy a vehicle from a dealership that isn’t going to be honest and up front about the vehicle you are purchasing. The bad thing is, they took it to the detail shop to have it cleaned before my purchase, and still never mentioned the small hail dents in the hood. Which, in my opinion, I’m sure they came across and never bothered to mention. Anyway, if you buy a car from these people, be careful! It is going to cost me a couple hundred out of pocket to have my vehicle fixed now. More

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The whole buying experience was easy. The personnel we worked with were great. I was purchasing a vehicle for my granddaughter. They went the extra mile to make her first impression of the vehicle very sp worked with were great. I was purchasing a vehicle for my granddaughter. They went the extra mile to make her first impression of the vehicle very special. I’ve purchased many vehicles over my lifetime. This experience was in the top 5% of all. They are great people. More

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Unfortunately I don’t speak fluent English, but when I get in dealer they received very friendly and I asked for someone in Spanish and friendly they referred me with someone speaking in Spanish to my con get in dealer they received very friendly and I asked for someone in Spanish and friendly they referred me with someone speaking in Spanish to my confortability. I’m very appreciate that!!! More

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