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Joriz Galero
Joriz Galero, Service Advisor, Sam Pack's Five Star Ford Lewisville
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Joriz Galero

Service Advisor

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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4 Reviews of Joriz Galero

September 22, 2018

Dealership Rating

"Service department terrible"

- Tom c

3rd time I’ve gad an issue with this dealerships service department. The 3rd Tim is the charm for me. I drove my car there on a Saturday morning to have the battery checked and replaced if necessary. I arrived and as usual the small drive in was backed up with vehicles just sitting there. They weren’t pulled up to the front. Just sitting there with no one moving them up. By the way it was pouring down rain and No one ever comes out to greet you like other dealerships. I waded to the service office and again as usual no one asks if they can help you. You have to ask them for help. I asked who could help me and someone told me they were short staffed and someone would help me soon. After tell them my problem they wanted to know if I was going to leave the vehicle with them. I informed them I’d like to wait for it and he shook his head and said that wouldn’t be possible. Why did he ask me? The should really look at a successful dealership to see what a service department should be. By the way, you never get a survey if you had a bad experience, but they’re quick to send you one iF everything went well. Also last time my vehicle was serviced they forgot to put a valve stem cover back on and insinuated I lost it instead of them.

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Recommend Dealer
No

September 21, 2018

Dealership Rating

"I will never give another dollar to Sam Pack's"

- Thomas Bont

Sam Pack's subcontracted Graham's Wrecker Service to tow my vehicle (Sam Pack's chose them, called them, and agreed to pass on the charges to my bill). Either Graham's or Sam Pack's broke the shifter. Sam Pack's should have taken full responsibility. They did not and would not budge on the subject of corrective action until I brought up the subcontractor-client relationship. Only then did they choose to not charge me for the tow and give me a stipend reduction. At the end of the day, they still charged me $500, though, for a problem they were responsible for. It is my opinion that is this was unethical. I have bought three vehicles from them over the last six years, a truck, an explorer, and a used car for my daughter. I will never give another dollar to Sam Pack's. And if Graham's ever shows up to tow one of my vehicles, I'm sending them back down the road.

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Recommend Dealer
No
Sep 22, 2018

Sam Pack's Five Star Ford Lewisville responded

Thomas, Unfortunately, the shifter was in fact broken when your truck arrived at the dealership. When we pulled the component is was clearly damaged which is not uncommon for your truck’s model year. It is truly impossible to find fault on the towing company or our behalf due to the location of the parts. It is discouraging to hear you found our discounted repair and no-charge towing unacceptable. We value your business and had hoped our write-offs would make for a suitable solution. Sincerely, Mike Richardson, Service Director.

August 23, 2018

Dealership Rating
Employee Rating
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"3rd rate dealership"

- priorMilitary

From my two experiences with this dealership, they most certainly are a "we will do better next time". In my two trips not once have they gotten it correct.

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Recommend Dealer
No

Other Employees Tagged: Mike Richardson

July 12, 2018

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Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Only employe who has been nice"

- Ludy1414

He reached out to us when we got their he saw us and asked if we needed help SUPER NICE best service EVER since we have been going there. Definitely will ask for him again

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Recommend Dealer
Yes
Jul 13, 2018

Sam Pack's Five Star Ford Lewisville responded

Ludy1414, Thank you for taking the time to share your comments and we are happy Joriz offered the service you deserve. Your satisfaction is always important and if you ever experience anything less than a 5-star visit, please contact me. We value you and your business, Mike Richardson, Service Director

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