Jose Castillo

Grant is very professional and helpful, I would reccomend him for his customer service , he is explaining the maintenance process in detail and keeps me informed while the car is serviced though the entire p him for his customer service , he is explaining the maintenance process in detail and keeps me informed while the car is serviced though the entire process . Jose also is great from previous times I brought my car for service, I would reccomend him also for his customer service and he is very professional and helpful. More

by rares Verified Customer Verified Customer

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Jose was very accommodating when the appointment i had made for my 100k mile service was not in the system and was able to get me done the same day. made for my 100k mile service was not in the system and was able to get me done the same day. More

by ITSIT2011 Verified Customer Verified Customer

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The gentleman who waited on me was efficient and helpful. He made sure I was kept informed about my car and the service it needed and how long it would take. He made sure I was kept informed about my car and the service it needed and how long it would take. More

by BARNARDT740 Verified Customer Verified Customer

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The service department personnel I was assigned to was not good at communication, mechanical explanations, or initiative. Their lack of enthusiasm and efficiency in having my recall installed and checkin not good at communication, mechanical explanations, or initiative. Their lack of enthusiasm and efficiency in having my recall installed and checking the life of my 12-volt battery were sub-par. More

by MachE Driver Verified Customer Verified Customer

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Greeted well and all service staff were on the move helping customers. I was asked if I was being helped more than once by staff. It took a little longer than discussed, but the service department was helping customers. I was asked if I was being helped more than once by staff. It took a little longer than discussed, but the service department was busy. More

by Ghost Verified Customer Verified Customer

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I'm on a maintenance plan. Which includes topping off all fluids. Tire rotation. Fluids were not topped off and tires were not rotated. Makes me wonder what they really did Which includes topping off all fluids. Tire rotation. Fluids were not topped off and tires were not rotated. Makes me wonder what they really did More

by MARKSTONE5057 Verified Customer Verified Customer

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Visits to Envision Ford are generally friendly and efficient. Their customer lounge is comfortable and well-stocked. Highly recommend having vehicle serviced there. efficient. Their customer lounge is comfortable and well-stocked. Highly recommend having vehicle serviced there. More

by salasrobe Verified Customer Verified Customer

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Came in for front end problems. Spent $262.50 for Diagnostics. No parts. Directional Tires on car was incorrect. Waste of time. Spent $262.50 for Diagnostics. No parts. Directional Tires on car was incorrect. Waste of time. More

by SAMVERNA1971 Verified Customer Verified Customer

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Highly recommend JC as your service advisor. Very knowledgeable and friendly. I will definitely be back. Very knowledgeable and friendly. I will definitely be back. More

by DCASTILLO5 Verified Customer Verified Customer

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I came in to get my car fixed after my mistake and it was done with very little hassle done with very little hassle More

by MCLERNONM Verified Customer Verified Customer

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