Jose Castillo | Page 2

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear David took great care of you and your truck throughout the maintenance process. We also appreciate your kind words about our shop and technicians. Providing quality workmanship and a great customer experience is exactly what we strive for. Thank you for choosing Ford of Oxnard. We appreciate your business and look forward to serving you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad JC made you feel welcomed and took the time to explain the process clearly. That kind of service makes all the difference, and we’re happy your Mustang was in good hands. We appreciate your trust and look forward to seeing you again on your next visit! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the excellent review! We’re glad to hear you felt appreciated and experienced consistent communication from both our technicians and management team. That level of contact and care is exactly what we aim to provide. We truly appreciate the recommendation and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear our team was courteous, the technicians were thorough, and that you enjoyed the service video—that transparency is something we take a lot of pride in. We appreciate your trust and would be happy to take care of you again anytime! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad you found the technician’s video helpful and that everything checked out well with your vehicle. Transparency like that is important to us so you can see exactly what our team sees. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the kind words! We’re glad to hear you found everything clean, friendly, on time, and efficient. Your recommendation truly means a lot to our team. We appreciate your support and look forward to serving you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the kind feedback! We’re glad to hear our team was friendly and did a great job. We appreciate your patience while we wait for the recall parts to arrive and will be in touch as soon as they’re available to complete the work. We appreciate your trust and look forward to finishing everything up soon. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear you received excellent service and quick response times from Alarcon and Castillo. They take a lot of pride in taking care of our customers, and they’ll appreciate the recognition. Thank you for the referrals and for choosing us—we truly appreciate it! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for bringing this to our attention. I completely understand how frustrating this situation must be, especially after speaking with multiple team members and still not having a clear resolution. That is not the experience we aim to provide. To clarify, we absolutely stand behind the products and policies we offer, and our intention is always to support our customers through the full process. That said, it’s clear there has been a breakdown in communication or follow-through here, and for that I sincerely apologize. We would appreciate the opportunity to review your specific policy details and ensure this is handled correctly and promptly. Please reach out to our management team directly so we can take ownership of this and work toward a resolution as quickly as possible. Thank you for your patience, and we hope to restore your confidence in our dealership.