Jose Castillo | Page 2

Envision Ford of Oxnard responded

Thank you for your feedback. We’re glad to hear you had a great experience purchasing your vehicle from us, but we’re sorry that your experience with our service department has been frustrating. We understand how important timely, efficient service is, and we regret that we have not met your expectations. Your comments are valuable and will be shared with our team as we continue working to improve our service processes and overall customer experience. We appreciate your honesty and your business. Thank you for giving us the opportunity to improve, and we hope to provide you with a much better service experience on your next visit. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear you had such a positive experience and that our team took great care of you. We truly appreciate your kind words and encouragement. We’ll be sure to share your feedback with the team. Thank you for choosing Ford of Oxnard, and we look forward to serving you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear our team provided excellent service and kept you informed throughout the entire process. Clear communication and making sure our customers understand what’s happening with their vehicle are very important to us. We appreciate your trust and are thrilled to hear you’d come back again. We look forward to serving you in the future! — Ford of Oxnard Team

d.meadows.s506302 responded

Thanks Mike!

Envision Ford of Oxnard responded

Thank you for your feedback! We’re glad to hear your experience left you feeling confident about coming back. That’s exactly the kind of trust we work hard to earn. We appreciate your business and look forward to continuing to provide you with great service in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear David took great care of you and your truck throughout the maintenance process. We also appreciate your kind words about our shop and technicians. Providing quality workmanship and a great customer experience is exactly what we strive for. Thank you for choosing Ford of Oxnard. We appreciate your business and look forward to serving you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad JC made you feel welcomed and took the time to explain the process clearly. That kind of service makes all the difference, and we’re happy your Mustang was in good hands. We appreciate your trust and look forward to seeing you again on your next visit! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the excellent review! We’re glad to hear you felt appreciated and experienced consistent communication from both our technicians and management team. That level of contact and care is exactly what we aim to provide. We truly appreciate the recommendation and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear our team was courteous, the technicians were thorough, and that you enjoyed the service video—that transparency is something we take a lot of pride in. We appreciate your trust and would be happy to take care of you again anytime! — Ford of Oxnard Team