Jose Castillo | Page 5

Envision Ford of Oxnard responded

I’m glad to hear you’ve consistently experienced efficient and thorough service, with accurate wait times and a comfortable lounge to relax in. It’s also great to know our advisors have been knowledgeable, respectful, and patient in addressing your questions and concerns. Thank you for trusting us with your vehicle and for sharing such thoughtful feedback.

Envision Ford of Oxnard responded

I’m glad to hear Jose Carrillo continues to deliver solutions and truly take care of your concerns. He’s an important part of our team, and I’ll make sure he sees your kind words. Thank you as well for recognizing our whole Envision Ford of Oxnard team — we appreciate your trust and loyalty.

Envision Ford of Oxnard responded

Muchas gracias por sus amables palabras. Nos alegra saber que tuvo una excelente experiencia y que José Castillo le brindó un servicio de primera. Le haré llegar sus felicitaciones. ¡Gracias por confiar en nosotros y en Ford!

Envision Ford of Oxnard responded

I’m glad to hear your warranty repair went smoothly and that our team’s patience and professionalism stood out. That’s exactly the kind of experience we strive to provide every customer. Thank you for sharing your feedback, and we look forward to assisting you again in the future.

Envision Ford of Oxnard responded

Thank you for sharing your experience. I’m sorry to hear about the frustration this situation caused, and I understand how disappointing it is when a repair ends up being less than initially estimated. Our service team follows Ford’s warranty and diagnostic procedures to ensure accuracy and warranty compliance, but I recognize that this process didn’t meet your expectations. I appreciate you bringing this to my attention and will review your feedback with the team to see how we can better communicate and provide options in situations like this. While I regret that this experience has impacted your trust in us, my door is always open should you wish to discuss it further.

Envision Ford of Oxnard responded

Thank you for the kind words and for choosing Envision over the rest! We're thrilled to hear that Grant went above and beyond to keep you informed throughout the process. It means a lot to us that you value not just the service, but the experience. We truly appreciate your trust and loyalty!