Jose Castillo | Page 6

Envision Ford of Oxnard responded

I want to sincerely apologize for your experience and the frustration it has caused. If tire rotations or other services were promised but not performed, that is completely unacceptable. You should always receive the work you are paying for, especially under an extended service plan. I am also very concerned that you were not called back after reaching out to our service manager — communication and follow-through are fundamental, and we clearly fell short here. I will personally review your service history, including your Bronco’s visits, and make sure we address both the missed work and your extended service plan concerns. Your trust is very important, and I want the opportunity to make this right. Please contact me directly so we can go over your case in detail and ensure that everything moving forward is handled with complete transparency and accountability.

Envision Ford of Oxnard responded

Thank you for being a loyal customer over the years. I’m glad to hear you’ve consistently received good service and found our team to be so friendly. That kind of long-term trust means a lot to us, and we’ll keep working hard to make sure every visit is just as positive.

Envision Ford of Oxnard responded

I’m glad to hear you received excellent, efficient service and that your advisor was so helpful throughout the process. That’s exactly the experience we want for every customer. Thank you for trusting us with your vehicle — we look forward to serving you again!

Envision Ford of Oxnard responded

I’m glad to hear Alex made such a positive impression with his welcoming attitude and excellent customer service. His positivity and professionalism really shine through, and I’ll be sure to share your kind words with him. Thank you for recommending him and for choosing us!

Envision Ford of Oxnard responded

I’m glad to hear you’ve consistently experienced efficient and thorough service, with accurate wait times and a comfortable lounge to relax in. It’s also great to know our advisors have been knowledgeable, respectful, and patient in addressing your questions and concerns. Thank you for trusting us with your vehicle and for sharing such thoughtful feedback.

Envision Ford of Oxnard responded

I’m glad to hear Jose Carrillo continues to deliver solutions and truly take care of your concerns. He’s an important part of our team, and I’ll make sure he sees your kind words. Thank you as well for recognizing our whole Envision Ford of Oxnard team — we appreciate your trust and loyalty.

Envision Ford of Oxnard responded

Muchas gracias por sus amables palabras. Nos alegra saber que tuvo una excelente experiencia y que José Castillo le brindó un servicio de primera. Le haré llegar sus felicitaciones. ¡Gracias por confiar en nosotros y en Ford!

Envision Ford of Oxnard responded

I’m glad to hear your warranty repair went smoothly and that our team’s patience and professionalism stood out. That’s exactly the kind of experience we strive to provide every customer. Thank you for sharing your feedback, and we look forward to assisting you again in the future.

Envision Ford of Oxnard responded

Thank you for sharing your experience. I’m sorry to hear about the frustration this situation caused, and I understand how disappointing it is when a repair ends up being less than initially estimated. Our service team follows Ford’s warranty and diagnostic procedures to ensure accuracy and warranty compliance, but I recognize that this process didn’t meet your expectations. I appreciate you bringing this to my attention and will review your feedback with the team to see how we can better communicate and provide options in situations like this. While I regret that this experience has impacted your trust in us, my door is always open should you wish to discuss it further.

Envision Ford of Oxnard responded

Thank you for the kind words and for choosing Envision over the rest! We're thrilled to hear that Grant went above and beyond to keep you informed throughout the process. It means a lot to us that you value not just the service, but the experience. We truly appreciate your trust and loyalty!