Jose Castillo | Page 4

Envision Ford of Oxnard responded

I’m glad to hear our team was able to get your car fixed quickly and with very little hassle. That’s exactly the kind of smooth, stress-free service we want every customer to have. Thank you for trusting us with your vehicle, and we’ll be here whenever you need us again.

Envision Ford of Oxnard responded

I’m very sorry to hear about your experience. If you were promised a discount over the phone, it should have been honored when you arrived — no exceptions. I completely understand your disappointment, and this is not the level of transparency we strive to provide. I will be reviewing what happened with my team to ensure all verbal commitments are followed through on and communicated clearly. Please reach out to me directly so I can go over the details with you and work on making this right.

Envision Ford of Oxnard responded

I’m glad to hear Jose made your service experience such a positive one. He takes a lot of pride in taking care of our customers, and I’ll be sure to pass along your compliments — I know he’ll really appreciate them. Thank you for recognizing his hard work, and for trusting us with your vehicle!

Envision Ford of Oxnard responded

Muchas gracias por sus amables palabras. Nos alegra saber que está muy feliz con el servicio que ha recibido y que José Castellanos le ha brindado una atención excelente. Le haré llegar sus felicitaciones — él apreciará mucho saberlo. Gracias por su confianza y por permitirnos atender su vehículo 🚗🚘.

Envision Ford of Oxnard responded

I’m very sorry to hear about your experience. No customer should ever feel they were charged unfairly or treated with anything less than respect and professionalism. What you’ve described is unacceptable and not the standard of service we strive to provide. I’ll be reviewing this matter with my team to make sure it’s addressed properly and to ensure situations like this don’t happen again. Your feedback is important, and I’d like the opportunity to speak with you directly to understand exactly what happened and work toward making it right.

Envision Ford of Oxnard responded

I’m glad to hear you had such a positive experience with our team and found us professional and honest to work with. It’s also great to know you appreciated our clean store and wide selection of vehicles

Envision Ford of Oxnard responded

I want to sincerely apologize for your experience and the frustration it has caused. If tire rotations or other services were promised but not performed, that is completely unacceptable. You should always receive the work you are paying for, especially under an extended service plan. I am also very concerned that you were not called back after reaching out to our service manager — communication and follow-through are fundamental, and we clearly fell short here. I will personally review your service history, including your Bronco’s visits, and make sure we address both the missed work and your extended service plan concerns. Your trust is very important, and I want the opportunity to make this right. Please contact me directly so we can go over your case in detail and ensure that everything moving forward is handled with complete transparency and accountability.

Envision Ford of Oxnard responded

Thank you for being a loyal customer over the years. I’m glad to hear you’ve consistently received good service and found our team to be so friendly. That kind of long-term trust means a lot to us, and we’ll keep working hard to make sure every visit is just as positive.

Envision Ford of Oxnard responded

I’m glad to hear you received excellent, efficient service and that your advisor was so helpful throughout the process. That’s exactly the experience we want for every customer. Thank you for trusting us with your vehicle — we look forward to serving you again!

Envision Ford of Oxnard responded

I’m glad to hear Alex made such a positive impression with his welcoming attitude and excellent customer service. His positivity and professionalism really shine through, and I’ll be sure to share your kind words with him. Thank you for recommending him and for choosing us!