Jose Castillo | Page 4

Envision Ford of Oxnard responded

Thank you for the great feedback and the laugh! We’re very proud of our team and truly appreciate you recognizing the people who make this dealership special. Your kind words mean a lot to us, and we’re grateful for your trust and support. We look forward to taking care of you again in the future.

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear you received clear information, strong communication, and prompt service. Keeping our customers informed and taken care of is always our priority. We appreciate your trust and look forward to serving you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! I’m glad to hear our team provided personable, efficient service and clear communication throughout your visit. We truly appreciate your trust in Envision Ford and look forward to serving you again!

Envision Ford of Oxnard responded

Thank you for the recommendation! We’re glad to hear Miguel Cruz and Carlos Castillo were able to help you find the right truck and made the process smooth and helpful. They’ll appreciate the shout-out. We truly appreciate your trust and look forward to assisting you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for taking the time to outline your experience. We sincerely apologize for the frustration you encountered, as this is not the level of service or communication we aim to provide. You’re absolutely right to expect clear confirmation when scheduling online, accurate appointment handling without needing to come in twice, and messaging that aligns with your actual service needs—not sales outreach for a vehicle you already own. We understand how disappointing that experience must have been. We’re also very concerned to hear about the delay with your scheduled appointment time and the lack of acknowledgement when JC arrived. Your time is valuable, and that should have been recognized and addressed in the moment. Your feedback has been shared with our management team so we can review our online scheduling process, communication systems, and appointment coordination to prevent this from happening again. If you’re open to it, we would appreciate the opportunity to speak with you directly and make things right. Please feel free to contact us at 805-983-6511 or email nemer@envisionmotors.com so we can follow up personally. Thank you again for your honest feedback—it helps us improve. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear Jose was accommodating and able to take care of your 100k-mile service the same day, even when the appointment wasn’t showing in the system. That flexibility and commitment to our customers is something we truly value. We appreciate you choosing us and look forward to helping you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for bringing this to my attention. I’m very sorry to hear about your experience — clear communication, proactive updates, and enthusiasm from our service team are basic expectations, and it sounds like we fell short in your visit. That’s not the level of care we strive to provide. I’ll be reviewing your visit personally with our service management team to address the communication and follow-through issues you mentioned. We value your time and trust, and I’d like the opportunity to make this right. Please feel free to reach out to me directly so I can ensure your concerns are resolved properly.

Envision Ford of Oxnard responded

I appreciate you taking the time to share your experience. I’m glad to hear our staff made you feel welcomed and that multiple team members were attentive in making sure you were being helped. We never want our customers to feel overlooked, even during busy times. Thank you also for your patience with the extended wait — your understanding means a lot, and we’ll continue to look for ways to improve our efficiency while maintaining the high level of care you deserve.