Jose Dominguez | Page 3

From service check-in to check-out, the process ran like a well-oiled machine. Niello Porsche Sacramento did not disappoint! a well-oiled machine. Niello Porsche Sacramento did not disappoint! More

by ALISCH Verified Customer Verified Customer

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Outstanding service and excellent communication skills by the manager Larry and Jose the service weiter the manager Larry and Jose the service weiter More

by rdebruin Verified Customer Verified Customer

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⭐☆☆☆☆ — Persistent Computer System Fault on a $200K Vehicle | 15 Months, 5+ Service Visits, Still Unresolved I purchased a Porsche Cayenne Turbo approximately 15 months ago — a nearly $200,000 vehic Vehicle | 15 Months, 5+ Service Visits, Still Unresolved I purchased a Porsche Cayenne Turbo approximately 15 months ago — a nearly $200,000 vehicle that I expected to represent the pinnacle of German engineering and reliability. Unfortunately, my ownership experience has been defined by a recurring and unresolved computer system fault that has seriously undermined my confidence in both the vehicle and in Porsche as a brand. Shortly after purchase, the vehicle began displaying persistent error messages related to the onboard computer system. I brought the car to Porsche Sacramento, and to their credit, the service representatives have been courteous and professional throughout — this review is not a reflection of them personally. However, after more than five service visits spanning over a year, the underlying issue remains unresolved. Each visit follows the same pattern: the car is taken in, a software update is applied, and I am told the issue has been resolved. Within a short time, the same error messages return. No root cause has been identified. No permanent fix has been implemented. For a vehicle at this price point, this is simply unacceptable. My frustration is directed squarely at Porsche as a manufacturer and the inability of their diagnostic and engineering support to identify and fix a known fault in their own computer system. A $200,000 purchase should come with the assurance that the manufacturer stands fully behind their product, not repeated software patches that fail to address the root cause. I would strongly encourage prospective buyers to research this issue thoroughly before purchasing. I love what this car is supposed to be — but right now, I cannot recommend it. More

by D RAO Verified Customer Verified Customer

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Service provided by the dealer service department was excellent. Jose Dominguez as usual was polite, friendly, thorough and great to work with. Overall the service and staffing was beyond expectations. excellent. Jose Dominguez as usual was polite, friendly, thorough and great to work with. Overall the service and staffing was beyond expectations. More

by rhfong1 Verified Customer Verified Customer

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Jose was a pleasure to deal with. He is super friendly, professional, and accommodating. I was provided a new loaner car, and was on my way in no time. Jose kept me fully informed He is super friendly, professional, and accommodating. I was provided a new loaner car, and was on my way in no time. Jose kept me fully informed regarding the repair and maintenance progress. I was especially concerned about the noise I wanted resolved emanating from within my dashboard. I have vivid memories of other new cars I’ve had with noise issues. I was often told technicians heard nothing on test drives, and the noise continued on my drive home. So I was relieved when Jose called to tell me they had found the culprit, a cracked head up display surround. More

by KENNETHLHILL Verified Customer Verified Customer

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Very friendly and efficient. The cost estimate was accurate and the text message update are very timely. The cost estimate was accurate and the text message update are very timely. More

by miketoddwill Verified Customer Verified Customer

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I took my car into Porsche of Sacramento for its very first service. The dealership is new and very nice, and both Louie and Jose were very attentive and answered all of my questions thoroughly. first service. The dealership is new and very nice, and both Louie and Jose were very attentive and answered all of my questions thoroughly. More

by Richard Verified Customer Verified Customer

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Great service from start to finish by Jose and the service team. Won’t take my Porsches anywhere else. service team. Won’t take my Porsches anywhere else. More

by VMASAUN Verified Customer Verified Customer

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I have been taking my cayenne and 992. 1 to Jose for service and warranty matters since they opened. Jose provides 10 star service and walks you through the maintenance intervals and what 1 to Jose for service and warranty matters since they opened. Jose provides 10 star service and walks you through the maintenance intervals and what the car requires, no over sell, no xx, just the facts. I listen to his advice as I want to be true to the cars. Service manager Larry has been key to the whole team, well oiled, personable and willing to go out of their way to provide excellent service.. a shout out to louis debello, he’s as spot on as Jose, I chose Porsche Sacramento for service due to the staff, truly a great experience even when the service is needed. Thank you More

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Got an oil change for my 911, everything went smoothly, great communication and a pleasant experience. great communication and a pleasant experience. More

by alexmrnv Verified Customer Verified Customer

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