Jose Espejo | Page 13

Great personalized customer service from the entire service team. Thorough work and follow up. Recommend! service team. Thorough work and follow up. Recommend! More

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We purchased the car here and have always received great service and customer care. Both the sales staff, service techs and advisor Tanner and Jose) are always professional and work to value and maintain ou service and customer care. Both the sales staff, service techs and advisor Tanner and Jose) are always professional and work to value and maintain our trust. This is very much appreciated More

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Peter - and the entire Volvo Silver Spring’s Team - was a joy to work with. He was incredibly knowledgeable, patient, and took time to understand what we were looking for. Peter made sure we were comfortable joy to work with. He was incredibly knowledgeable, patient, and took time to understand what we were looking for. Peter made sure we were comfortable every step of the purchasing process. We will be returning to Silver Spring’s Volvo for years to come! More

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I called the dealership to have an appointment scheduled. The representative choose a date and time for service. I confirmed 7:45 am was fine and stated I would be waiting for my vehicle, as I had arrangemen The representative choose a date and time for service. I confirmed 7:45 am was fine and stated I would be waiting for my vehicle, as I had arrangements for the evening. Explicitly asked would that be okay and it was confirmed okay, and would not be an issue. The shop had my vehicle from 7:45am to 2:00pm and never even touched the car! After 6 hours of waiting and asking for more assistance to no avail, I decided to leave. They offered zero apology; furthermore, they explained that decided to wait on other people's cars first because they sat inside the showroom and waited. Let's forbid the customer to leave the showroom during their service. The only way they will service your vehicle is if you're sitting in front of them doesn't matter what your appointment time is. Wasted my gas, my money, and most importantly my time. Hopefully this helps another fellow Volvo owner, save the frustration and get serviced elsewhere. Glad my prepaid services can be taken to another dealership. More

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Hello, I had an excellent experience with leasing my second Volvo. Ms. Harley was not only enthusiastic, but also efficient and patient with my questions. I also want to thank several other staff memb second Volvo. Ms. Harley was not only enthusiastic, but also efficient and patient with my questions. I also want to thank several other staff members. My service advisor, Jose Espejo. He was the first person I was greeted by at the dealership as I brought in a 2020 Volvo XC40 for service. He invited me to speak with Noah Greaney, General Manager, about trading in my XC40. I was also introduced to Eddie Reyes, Sales Manager, and Wyman Chow, Finance Director. After my test drive with the 2022 XC60 with Iris Harley, Noah Greaney worked out the details of my ;ease exchange. Everything went smoothly. My expectations were exceeded with the new car and lease arrangements. By late afternoon I was driving away with my new car. I was very pleased with the experience of Iris Harley, Wyman Chow, Eddie Reyes, Noah Greaney and Jose Espejo. (This will be my seventh leased vehicle since 2003.) It was a great feeling to be appreciated and so well assisted. I highly recommend this dealership whether you are looking for a new or pre-owned vehicle. Their service department employees go the extra mile as well. More

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We have purchased three cars from this dealership and everyone has always been honest, funny, and helpful with our car services. I appreciate their candor and lack of BS. everyone has always been honest, funny, and helpful with our car services. I appreciate their candor and lack of BS. More

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Bought my XC90 from another dealership. When I needed to schedule my 10k maintenance the selling dealership said they couldn’t work me in for a month. Called the Service Dept. at Silver When I needed to schedule my 10k maintenance the selling dealership said they couldn’t work me in for a month. Called the Service Dept. at Silver Spring and had a pleasant conversation - they said I could come in 3 days later and offered me several different time slots. Jose, the service writer, could not have been more pleasant from the time I arrived right through until completion of the work. This fellow is a treasure. Service Manager came over and introduced himself and we had a very pleasant discussion. I won’t be servicing my Volvo anywhere else and, when it’s time to buy another car this is where I’ll start. I highly recommend them. More

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This is a great dealership the service was so quick and Jose my service representative made sure that everything was looked at and complete! He has always been so helpful when ever I have come in for ser Jose my service representative made sure that everything was looked at and complete! He has always been so helpful when ever I have come in for service! More

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Always the best! Jose is an outstanding Manager and goes above and beyond,Thank you. Jose is an outstanding Manager and goes above and beyond,Thank you. More

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My advisor, Jose Espejo, is awesome. He understands my concerns, and is definitely patient. He is well respected by me. He has always been very honest Just a wonderful person in my opin He understands my concerns, and is definitely patient. He is well respected by me. He has always been very honest Just a wonderful person in my opinion. More

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