Jose Espejo | Page 14

Excellent by all metrics! I just leased my 4th Volo from Volvo Cars Silver Spring and I give the dealership my highest rating based on the consistently superior customer servic I just leased my 4th Volo from Volvo Cars Silver Spring and I give the dealership my highest rating based on the consistently superior customer service that I've received on each and every visit I've made there over more than a decade. I've worked with the same great team of Iris Harley/sales, Noah Greaney/gsm, Ed Sarecky/gm and for the first time Wyman Chow/finance. I have always felt that my needs and desires as a valued customer were always uppermost in their minds and that's really what keeps me coming back and why I will continue doing business with Volvo Cars Silver Spring. Kudos to my Volvo team, keep up the great work! Bill G More

Helpful 0

Report | Print

Awesome and fast service Jose was so professional and the work was done quickly, a great service/repair experience! Jose kept me updated on the service/repair progress and gav Jose was so professional and the work was done quickly, a great service/repair experience! Jose kept me updated on the service/repair progress and gave articulate explanations for all. The loaner car and cashier experience was smooth and fast as well. Just great service all around. More

Helpful 0

Report | Print

Simply excellent service! Excellent service, and contact. I received text messages with updates about my car’s service, what it needed, what it cost, and when it would be done, Excellent service, and contact. I received text messages with updates about my car’s service, what it needed, what it cost, and when it would be done, and car was ready on time. More

Helpful 0

Report | Print

Best service provided by Jose Espejo Excellent service provide by Jose Espejo, Explain everything they did to my car very clear. I really appreciate his help and great service. Thank you Excellent service provide by Jose Espejo, Explain everything they did to my car very clear. I really appreciate his help and great service. Thank you for your service may the Lord Bless you always More

Helpful 0

Report | Print

Amazing people My sales man was Brady and he was amazing. The experience was fast and easy unlike other dealership. They definitely know what they are doing and very My sales man was Brady and he was amazing. The experience was fast and easy unlike other dealership. They definitely know what they are doing and very professional. Would definitely recommend for anyone looking to buy a car More

Helpful 0

Report | Print

Maintenance Service Friendly, professional and courteous service consistently, I truly appreciate the great customer service and the promptness of service. My service fro Friendly, professional and courteous service consistently, I truly appreciate the great customer service and the promptness of service. My service from the time I arrived with all employees was wonderful. Unfortunately, I did not get everyone’s name. From the young man who saw me walking to enter the building and got up to open the door for me to the delivery of my car was exceptional. Thank you. More

Helpful 0

Report | Print

Very good service very professional I had a 20,000 mile serv I had a 20000 mile service and a detail done at this dealership and it was excellence the staff is very professional and attentive to the customer. I I had a 20000 mile service and a detail done at this dealership and it was excellence the staff is very professional and attentive to the customer. I will definitely take my car for service next time at this dealership. Jose is absolutely the best service attendant I have ever had and I have owned 10 cars in my lifetime. He makes the entire experience easy for the customer by calling the customer and keeping her informed at all times. He also responds to texts messages rapidly and takes the extra mile. I will definitely request Jose on my next visit. More

Helpful 0

Report | Print

No pain. First time purchasing a CPO vehicle; purchased new in the past. Best car buying experience overall! Peter was great -- seems to be a straight shooter, First time purchasing a CPO vehicle; purchased new in the past. Best car buying experience overall! Peter was great -- seems to be a straight shooter, as am I. And Wyman, your finance person, was also great, very accommodating and moved the process along, which I appreciate. We are all busy and I like to know that people respect my time, as I do theirs. Then Neal was kind enough to take his time to show me how to use the Navigation system. This is my third Volvo, but I never had Navigation. And since moving to Laurel, I have brought my car to your dealership for service, and Jose has also been responsive and took good care of my car. More

Helpful 0

Report | Print

Prompt and efficient service always!! Long time Volvo owner of 6 vehicles. I appreciate the consistency of service provided By my service advisor!! I see enough of the process because of Long time Volvo owner of 6 vehicles. I appreciate the consistency of service provided By my service advisor!! I see enough of the process because of the number of Volvos I own, always excellent!! More

Helpful 0

Report | Print

Unsatisfactory Visit I have been a client with Herb Gordon Volvo for at least 10 years and in 2017 purchased a Volvo XC60. I have consistently received top notch service. I have been a client with Herb Gordon Volvo for at least 10 years and in 2017 purchased a Volvo XC60. I have consistently received top notch service. However, on yesterday I took my 2017 in for the 40K mile service and had several issues during the visit. My prior service reps Mike VanHausan and Dana were amazing but are no longer with the company. Yesterday, the service representative, Mr. Espejo, seemed indifferent about my visit. The list of issues from yesterday’s visit is listed below (unfortunately, it’s not just one). (1) The woman who facilitated the loaner car transaction was extremely unprofessional. I have used loaner cars from Herb Gordon Volvo for 10 years and updated insurance information is in the system, despite presenting my insurance card, she was very rude when I mentioned that the information is likely in the system. In a very abrasive tone she mentioned, “I’m just doing my job.” She tossed my insurance card and license back on the counter after she was done. Appalled, I almost walked out of the establishment, but assumed she was simply having a bad morning. (2) Tyler was great, communicated via text while my car was in service. However, upon my return to pick up the car, Mr. Espejo was once again indifferent and dismissive; he simply referred me to the area for payment. HE DID NOT EVEN COME OVER TO DISCUSS WHAT SERVICES WERE PROVIDED! Usually the service team member reviews the service in detail. However, Tyler took the lead. Prior to leaving, I saw Mr. Espejo review the service for another customer. (3) I had a coupon, presented to Mr. Espejo during drop off which is routine, but that was not applied to the bill. The manager took care of this immediately, after I caught the issue. (4) A service light for tire pressure was not addressed. This is a routine service that was overlooked. Again, the manager expeditiously drove the car back to the garage to have it addressed. I usually don’t submit these reviews but the service that I received yesterday was such a stark contrast from my past experiences. I hope it had nothing to do with my baseball cap and sweats, as I usually drop off in professional attire – but unfortunately I am not so confident AND it really shouldn't matter! Customers spend considerable money to service Volvo cars that are known for safety and reliability. I hope this review is helpful in providing feedback to all Herb Gordon team members. Best, Dr. Rhodes. More

Helpful 0

Report | Print