Jose Espejo | Page 21

No pain. First time purchasing a CPO vehicle; purchased new in the past. Best car buying experience overall! Peter was great -- seems to be a straight shooter, First time purchasing a CPO vehicle; purchased new in the past. Best car buying experience overall! Peter was great -- seems to be a straight shooter, as am I. And Wyman, your finance person, was also great, very accommodating and moved the process along, which I appreciate. We are all busy and I like to know that people respect my time, as I do theirs. Then Neal was kind enough to take his time to show me how to use the Navigation system. This is my third Volvo, but I never had Navigation. And since moving to Laurel, I have brought my car to your dealership for service, and Jose has also been responsive and took good care of my car. More

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Prompt and efficient service always!! Long time Volvo owner of 6 vehicles. I appreciate the consistency of service provided By my service advisor!! I see enough of the process because of Long time Volvo owner of 6 vehicles. I appreciate the consistency of service provided By my service advisor!! I see enough of the process because of the number of Volvos I own, always excellent!! More

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Unsatisfactory Visit I have been a client with Herb Gordon Volvo for at least 10 years and in 2017 purchased a Volvo XC60. I have consistently received top notch service. I have been a client with Herb Gordon Volvo for at least 10 years and in 2017 purchased a Volvo XC60. I have consistently received top notch service. However, on yesterday I took my 2017 in for the 40K mile service and had several issues during the visit. My prior service reps Mike VanHausan and Dana were amazing but are no longer with the company. Yesterday, the service representative, Mr. Espejo, seemed indifferent about my visit. The list of issues from yesterday’s visit is listed below (unfortunately, it’s not just one). (1) The woman who facilitated the loaner car transaction was extremely unprofessional. I have used loaner cars from Herb Gordon Volvo for 10 years and updated insurance information is in the system, despite presenting my insurance card, she was very rude when I mentioned that the information is likely in the system. In a very abrasive tone she mentioned, “I’m just doing my job.” She tossed my insurance card and license back on the counter after she was done. Appalled, I almost walked out of the establishment, but assumed she was simply having a bad morning. (2) Tyler was great, communicated via text while my car was in service. However, upon my return to pick up the car, Mr. Espejo was once again indifferent and dismissive; he simply referred me to the area for payment. HE DID NOT EVEN COME OVER TO DISCUSS WHAT SERVICES WERE PROVIDED! Usually the service team member reviews the service in detail. However, Tyler took the lead. Prior to leaving, I saw Mr. Espejo review the service for another customer. (3) I had a coupon, presented to Mr. Espejo during drop off which is routine, but that was not applied to the bill. The manager took care of this immediately, after I caught the issue. (4) A service light for tire pressure was not addressed. This is a routine service that was overlooked. Again, the manager expeditiously drove the car back to the garage to have it addressed. I usually don’t submit these reviews but the service that I received yesterday was such a stark contrast from my past experiences. I hope it had nothing to do with my baseball cap and sweats, as I usually drop off in professional attire – but unfortunately I am not so confident AND it really shouldn't matter! Customers spend considerable money to service Volvo cars that are known for safety and reliability. I hope this review is helpful in providing feedback to all Herb Gordon team members. Best, Dr. Rhodes. More

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Great job They always take great care of my car, and I trust them! They do what they say they will do, and there are no surprises. They always take great care of my car, and I trust them! They do what they say they will do, and there are no surprises. More

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2019 XC60 Lease Great experience as always at Volvo Silver Spring. Peter is the most responsive and accommodating car sales person we have come across. Thanks for you Great experience as always at Volvo Silver Spring. Peter is the most responsive and accommodating car sales person we have come across. Thanks for your help! More

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Appreciation Your company is successful because of you focus on its customer services. Also you know how to attract customer smoothly talking. In addition to th Your company is successful because of you focus on its customer services. Also you know how to attract customer smoothly talking. In addition to this Easy to process everything. Rewards deserve for you ! Well done Abraham keep going. More

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Rude and lacking of customer focus for existing customers Still dealing with an issue from last week. Volvo Silver Spring from Service Advisor to the GM have been unresponsive and lacking of any customer foc Still dealing with an issue from last week. Volvo Silver Spring from Service Advisor to the GM have been unresponsive and lacking of any customer focus. I will be switching my service for the XC90 to Towson. More

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Great customer service Recently purchased a Volvo S 60. Brady was extremely helpful and knowledgeable about the vehicle. He answered all my questions and took care of littl Recently purchased a Volvo S 60. Brady was extremely helpful and knowledgeable about the vehicle. He answered all my questions and took care of little details that really mattered and me enjoying my new purchase. He is the best great customer service. More

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Great Service Experience I just wanted to pass on the great experience that I recently had with Jose. I had an issue with my car that arose over the weekend and I called Jose I just wanted to pass on the great experience that I recently had with Jose. I had an issue with my car that arose over the weekend and I called Jose at 8:00 on Monday morning knowing that they would probably be busy, but he told me to go ahead and bring the car in which I did at 10:30. Based on the symptoms I gave him, he was able to correctly diagnose the problem. By the time I finished the paperwork for the loaner car, it was waiting for me. Jose warned me that it may not be ready until Tuesday so I was pleasantly surprised to get a call at 4:00 that it would be ready at 6:00! And while it was there they noticed that a tag light bulb was out and replaced it. Finally, once I paid my bill my car was waiting for me freshly washed and vacuumed. I should note that there's another dealership half the distance to my home, but I still choose to go to Herb Gordon for the superior service that they provide and I trust them. More

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Service is Excellent Jose in Volvo Service always goes the extra mile to make customers happy. Look forward to seeing him. I know i am in good hands with him and the mec Jose in Volvo Service always goes the extra mile to make customers happy. Look forward to seeing him. I know i am in good hands with him and the mechanics. Watkins More

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