Jose Gutierrez | Page 4

They kept their word. They did not apply any high pressure sales tactics. The sales team was very friendly and extremely helpful. I highly recommend them pressure sales tactics. The sales team was very friendly and extremely helpful. I highly recommend them More

by No screen name Verified Customer Verified Customer

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Both Steve in sales, and Jose in Finance were extremely helpful and easy to deal with. This is our 3rd car from Tropical Ford and we are very pleased! helpful and easy to deal with. This is our 3rd car from Tropical Ford and we are very pleased! More

by brian161 Verified Customer Verified Customer

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Original deal was made telephonically with Jonathan. First time at dealership was to take delivery. Jonathan handed me off to Jose Galvan who was excellent, but wanted me to leave my rental car the First time at dealership was to take delivery. Jonathan handed me off to Jose Galvan who was excellent, but wanted me to leave my rental car there; that Enterprise would come and get it. Then came the paperwork with Jose Gutierrez, who was very efficient, do to it being a cash deal. Some how my rental car came up, and Jose agreed that I needed to take the car back myself. He instructed Jose Galvan to have me followed to return the rental. Rental returned, paper work done...Jose Galvin escorted me to my new Ford and instructed me on some of the features and doodads. Then off I went.....UNTIL I got as far as Kissimmee(wanted to take back roads to avoid I-4), At 441/192 bells went off and a warning light came on...."Low Tire Pressure" -- LF-37; RF-32; LR-34; RR-31.....??? Isn't tire press part of deal prep ??? Called back, Jose Galvin unavail, and Jonathan had left. Transferred to someone else, and told I could either DIY; or come back. I returned so that the system could be properly checked and if there might be some other problem, being it a BRAND NEW vehicle that should have been thoroughly checked out--"Dealer Prep" I was informed that the normal tire pressure should be 41psig, that a complete system check with re-calibrated modules was done and no other discrepancies were noted by the Quick Lane manager.... Finally on my way home....got lost in Polk once.... enjoyed the twisty-turnies and roller coaster back roads.....the Transit Connect is no sportscar, but it handled them with great aplomb. The only negative aspect is there is no padding on the engine hump to save the right knee(guess I'm going to buy a new roll of duct tape and tape on a piece of form}. Overall -- 3* Individuals -- 4&5* Unk Svc Mgr -- 4.5* More

by GLENNB27 Verified Customer Verified Customer

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Good service, amazing people! Exelent atention in general, i miss the donuts in waiting area, i know because the covid, i repeat at the future same place! general, i miss the donuts in waiting area, i know because the covid, i repeat at the future same place! More

by Jose Verified Customer Verified Customer

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Excellent experience from start to finish! They had the car I wanted, set up convenient test drive, gave me a fair price for my trade-in, and efficiently prepared my new vehicle for me to take They had the car I wanted, set up convenient test drive, gave me a fair price for my trade-in, and efficiently prepared my new vehicle for me to take it home. Steve Lucius was fantastic. He showed me how all the controls worked before sending me on my way. A great car buying experience! More

by mikegenetti75 Verified Customer Verified Customer

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The sales guy Jose was one of the most amazing sales people I have ever dealt with in my entire life. Very professional guy as well as the entire staff!!!!! Ron was super helpful in making sure you people I have ever dealt with in my entire life. Very professional guy as well as the entire staff!!!!! Ron was super helpful in making sure you understood everything. I would recommend Jose and staff to anyone for vehicle purchases. More

by clevecarroll Verified Customer Verified Customer

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Bought a new 2016 F150 Sport, this vehicle is under premium warranty, back seats were deformed after the second year of use. Premium Warranty doesn’t cover any of the seats. premium warranty, back seats were deformed after the second year of use. Premium Warranty doesn’t cover any of the seats. More

by GOTY Verified Customer Verified Customer

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The staff was very helpful and made me feel like I was important not just a number. Jose in finance worked with Ford to get me a great rate. important not just a number. Jose in finance worked with Ford to get me a great rate. More

by spoon616285 Verified Customer Verified Customer

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Great experience especially with Jose my salesman. Very straightforward pricing and responsive communications. Found the truck I wanted at a fair price. Whole team was helpful from beginning to end. Thank straightforward pricing and responsive communications. Found the truck I wanted at a fair price. Whole team was helpful from beginning to end. Thank you More

by LAZYG8R Verified Customer Verified Customer

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We had a fantastic experience. We drove from Jacksonville to look at their used truck inventory. VITALIE was the salesman and he did a great job. No pressure, just facts. We came to the deal Jacksonville to look at their used truck inventory. VITALIE was the salesman and he did a great job. No pressure, just facts. We came to the dealership with a credit union check and the finance gentleman made the transaction effortless. Just so you know I am not looking though everything with rose-colored glasses, their ladies restroom needs a cosmetic update in the worst way..... I am pretty sure these folks could afford a touchless paper towel dispenser and a new sink top. I would recommend these peeps for a car buying experience. More

by Three Amigos Verified Customer Verified Customer

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