Jose Hernandez | Page 4

Thanks for a great shopping experience It was great working with Jose Hernandez to arrive at a deal that worked for everybody. I've been a customer since 1991, Scott Clark Toyota has alway It was great working with Jose Hernandez to arrive at a deal that worked for everybody. I've been a customer since 1991, Scott Clark Toyota has always provided great service and a great customer experience. More

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Jose was great. He made the entire process simple and enjoyable. He explained all the features of the Corolla and made sure I understand how to use everything before I left with my new car. Thank you ag enjoyable. He explained all the features of the Corolla and made sure I understand how to use everything before I left with my new car. Thank you again Jose! I will definitely be telling all my friends and family about you!! More

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I went to other dealership but they all seemed to play the same game. The folks t Scott Clark's shot me straight numbers for the lease before I got there and there were no surprises when I showed up. the same game. The folks t Scott Clark's shot me straight numbers for the lease before I got there and there were no surprises when I showed up. First class and a happy customer. Thanks Jose More

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My experience was great and very stress free. I was immediately greeted with a smile upon entering the dealership. Jose Hernandez and Robby Pryor were a great team! They were very upfront and straigh immediately greeted with a smile upon entering the dealership. Jose Hernandez and Robby Pryor were a great team! They were very upfront and straight forward with my options! They acknowledged my concerns, necessities, and luxuries in purchasing a new car. They never tried to stick in me in just anything to make the sale, and I was always made to feel as top priority. The entire experience and staff of the dealership was amazing! More

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My family and I have bought a few new and used cars over the years. The dealer experiences have generally been positive, but some better than others. This most recent purchase with Scott Clark Toyota was ex the years. The dealer experiences have generally been positive, but some better than others. This most recent purchase with Scott Clark Toyota was exceptionally good. The dealership facility was impressive. The process organized and effective. All the employees we had the pleasure of interacting with from reception to sales through repair were professional, well motivated and knowledgeable. However, most of all, we appreciated and enjoyed dealing with our salesman, Jose Hernandes. He was friendly, focused on our needs and clearly went above and beyond the call of duty to make this sale work to our advantage. If all our experiences over the years had been as good as this one, I suspect we would have purchased new vehicles more often. Thanks to Scott Clark Toyota for turning this sales experience into a pleasure. They have given my confidence in this process a substantial boost. More

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From the initial visit to driving off the lot in the vehicle I was EXTREMELY happy with the customer care as well as all the figures associated with the sale. I felt that I was given a very fair deal f vehicle I was EXTREMELY happy with the customer care as well as all the figures associated with the sale. I felt that I was given a very fair deal for my trade in as well as a good rate on the vehicle I purchased. All involved with very professional and friendly. I went by unannounced one day when Phillip & Jose were not available, and Justin in internet sales stepped in and was VERY helpful. He went out of his way to show a vehicle for Jose - the salesman I had been working with. This was the second vehicle I have purchased from Scott Clark Toyota, and both experiences have been the same - EXCELLENT - the way all car buying should be! More

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Great experience from start to finish. Steve was very knowledgeable about the models and selection that Toyota offers. He actually spent 2 hours with my wife and I while we test drove 4 different vehicl knowledgeable about the models and selection that Toyota offers. He actually spent 2 hours with my wife and I while we test drove 4 different vehicles. Thanks to his patience, we decided the a Toyota was the car for our family. We decided on the Camery and we are happy with the decision we made. After deciding on the Camery, we went back into the dealership and the purchase experience was also without stress or pressure. Thanks again guys. I have already recommended Scott Clark to serveral friend. I hope they also have the type of experience my wife and I had. More

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I FEEL LIKE A KING...I am in sales myself and have responsibility for training salepeople. If I could train these guys in water treatment chemistry, I would take them all. However, I'm not sure that responsibility for training salepeople. If I could train these guys in water treatment chemistry, I would take them all. However, I'm not sure that any of them could spell pH. But they sure know the vehicle industry. Most of all, they fully understand customer service. From the moment that you walk in the door of this dealership, the Scott Clark team focusses all of their effort on ME, the customer. AND.....after I leave, I continue to get emails and vmails from Steve Carlton, reminding me that the Scott Clark team is standing vigilent to assist me in any way that they could. I would highly recommend this team to anyone. AND HIS HIGHNESS WILL. Thanks folks More

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Our sales consultant, Jose H., is a wonderful representative of this dealership. He created an excellent first impression: he listened to our wants and needs, he new the inventory in detail, and representative of this dealership. He created an excellent first impression: he listened to our wants and needs, he new the inventory in detail, and while he encouraged us to make the purchase from Scott Clark Toyota, he did not apply the high pressure tactics that make people dread purchasing a car. We will highly recommend him to our friends and co-workers. We also dealt with Stephen P., Jeffrey S. and Steven C., all of whom worked hard along with Jose H. to encourage us to make our purchase from Scott Clark Toyota. At the end of the day, they made us a deal we couldn't refuse. Our finance representative was Ray C. He approved our financing in a timely manner and assisted us efficiently through the document execution. Our only negative comment would be the overabundance of pressure we felt to agree to execute a maintenance agreement in addition to everything else. We listened to the initial pitch regarding agreement options, as we appreciate that the fact that it is part of his responsibility to explain in detail why these programs might be beneficial to us. However, even after we stated that we were not interested in any of the options, he continued to pursue it. We would recommend that in the future, the financial representative be better able to access the probability of the client's desire to potentially purchase a maintenance program or not. We believe it should have been obvious after our first refusal that we were not going to be talked into accepting any programs. As a whole our experience at Scott Clark Toyota was excellent and we are delighted with our new Highlander! We will highly recommend this dealership to others. More

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At a car dealer I'm used to seeing salesmen ready to pounce on a potential car buyer but in this case I had to ask for help at about 6:30pm on a Friday. Seems the clunker program has had Scott Clark Toy pounce on a potential car buyer but in this case I had to ask for help at about 6:30pm on a Friday. Seems the clunker program has had Scott Clark Toyota pretty busy. Jose Hernandez was asked to help me and he did a fine job from start of me just wanting to look at a Scion xB to finish of me buying one under the clunker program. It was easier for Jose and me since the Scion price is non-negotiable. The ridiculously high documentation fees dealers want to charge these days ($599) was a point of negotiation, however, and that went pretty smoothly with Jeff. There was no high pressure at any time, even when extended warranties were presented to me by Carlos the finance guy. I declined as I've found Toyota makes a quality product. More

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