Jose Inoa

🚨 WARNING: THIS DEALERSHIP IS SCAMMING CUSTOMERS – KIA MIAMI LAKES If you’re thinking about buying a vehicle here, stop and read this carefully. What I’m about to share could happen to you too — and I MIAMI LAKES If you’re thinking about buying a vehicle here, stop and read this carefully. What I’m about to share could happen to you too — and I don’t want anyone else to go through what I did. In May 2024, I bought a 2024 KIA Sorento from this dealership, trading in my Jeep Cherokee as part of the deal. The contract we signed clearly stated that the dealer would pay off my loan balance of $15,278.00. However, they only paid $14,980.33 — leaving a difference of $297.67 that I had to pay out of pocket. A direct violation of the signed contract! Since then, I’ve been to the dealership dozens of times. I spoke with the salesperson, the finance officer, and three different managers. The result? Empty promises. Lies. Wasted time. And not a single cent reimbursed. No one takes responsibility. But that’s not even the worst part… 🔧 During the first maintenance service: • They didn’t properly secure the engine cover, which bounced around under the hood while I was driving. • The engine was left covered in oil, and the interior was stained — the steering wheel and driver’s side door were smeared with grease. Zero care or professionalism. ⚠️ Life-threatening negligence: • During that same visit, they didn’t tighten the lug nuts on one of the wheels. I was driving on the highway with loose tires. It could’ve ended in a deadly accident. 💰 And now, the most outrageous part: • This week, I paid again for an oil change and tire rotation. I had marked the tires beforehand… and confirmed they NEVER did the rotation — but they charged for it anyway! This is the second time they’ve scammed me like this. How can anyone be sure they’re even changing the oil? I strongly recommend you take your vehicle to a trusted mechanic immediately to check and avoid major damage. This is not a mistake. This is a systematic practice of charging for services not performed, breaking contracts, negligence, and disrespecting customers. 👉 If you’re thinking about buying from KIA Miami Lakes, think again. ⚠️ You could be their next victim. 🛑 DO NOT TRUST this dealership. Sincerely, Alberto Altuve. More

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The dealership had excellent service, great attention to detail, great salespeople and amazing management. Overall 5 star experience! detail, great salespeople and amazing management. Overall 5 star experience! More

by Alainzubi Verified Customer Verified Customer

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All of the people I worked with Warren credible. Even the cashier was funny, admitted easy for me. The gentleman who originally helped me show me the car's gave me options. The manager was extremely Even the cashier was funny, admitted easy for me. The gentleman who originally helped me show me the car's gave me options. The manager was extremely helpful and did everything. He possibly could to give me all the attention that I needed. I'm done finance officer was amazing. He knew exactly what I needed to do to make the car affordable to me. I just wanna think all of the employees that were involved call. IHeartRadio all the help and I felt very much. Appreciate it as a in person and then as a customer so thank you. Wanna make sure to add Christian Castro name personally to this letter. Because he was really incredibly nice and professional. You made sure that I got the car that I won thank you More

by JOSEVIGO1935 Verified Customer Verified Customer

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Amazing services and great experience the receptivity is huge they make you feel like a family and treat you as family huge they make you feel like a family and treat you as family More

by MARIELADIAZ06 Verified Customer Verified Customer

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I had an absolute great experience with the purchase process of my vehicle from beginning to end. Thank you so much to everyone especially Jose Inoa, Roberto Matos in financing and Albert Lopez. process of my vehicle from beginning to end. Thank you so much to everyone especially Jose Inoa, Roberto Matos in financing and Albert Lopez. More

by blue Verified Customer Verified Customer

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Very professional courteous and made me feel comfortable and in good hands. Quality of service and amazing options and choices of cars fitting my budget! and in good hands. Quality of service and amazing options and choices of cars fitting my budget! More

by MAX29 Verified Customer Verified Customer

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Mr. Inoa and his team are awesome. The finance guy is amazing, so sweet and easy going. You just earned a lifetime customer! amazing, so sweet and easy going. You just earned a lifetime customer! More

by vailma.roca Verified Customer Verified Customer

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I wish I could give zero stars! Irresponsible employees but what can you expect when they have careless managers Irresponsible employees but what can you expect when they have careless managers More

by k_aleman86 Verified Customer Verified Customer

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The worst dealership in the United States, I do not recommend it at all, very bad customer service, there is no professionalism in this place, the truth is that I do not recommend it. Mainly from the p recommend it at all, very bad customer service, there is no professionalism in this place, the truth is that I do not recommend it. Mainly from the president of this place, Albert and another named Jose Apio. Both give very bad attention to customers More

by norge rondon Verified Customer Verified Customer

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Worst service ever. Still hasn’t registered my vehicle. Called multiple times and doesn’t return calls Still hasn’t registered my vehicle. Called multiple times and doesn’t return calls More

by dmcornell Verified Customer Verified Customer

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