Jose Lopez | Page 25

Muy bueno sobre todo la atención de José Lopez y resolverme el problema por lo cual fui resolverme el problema por lo cual fui More

by vallepagua Verified Customer Verified Customer

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Assistant Service Manager Jose Lopez scheduled an appointment on September 5th to diagnose why the check engine light was displayed on my 2019 Chrysler Pacifica. This was a follow up related to a pr appointment on September 5th to diagnose why the check engine light was displayed on my 2019 Chrysler Pacifica. This was a follow up related to a previous emergency stop at the Dealership on August 5th that I commented on in my last response to the Dealer Rater. Service Technician Daniel Cabballero was apprised of a male connector that I noticed wouldn’t stay connected to the female end in the air cleaner. Technician David replaced the connector and the problem was solved and the check engine light went off. I also spoke with the Body & Paint Specialist Luis Nunez about the hood that has a reoccurring rust issue along the lip edge of the hood. Luis indicated that he was aware of some new information regarding rust issues along the welded area of the hoods and since it has been repainted twice he would request a replacement hood from the previous warranty claim work done to the hood. I also was at the Dealership to Discuss an extended MOPAR Vehicle Protection Plan with Service Manager Jose who answered my questions and filled out the form for me and submitted it to MOPAR. Jose then took me to the checkout where Emily walked me through the payment process for the visit. As always a pleasant experience at the Kendall Dealership. EVERYONE IS ALWAYS SOOO VERY NICE AND ACCOMMODATING IN HELPING ME and that means a lot to me as I travel in our Van numerous times a month to Miami from Marathon Key so my significant other can receive cancer treatments. More

by mjottery Verified Customer Verified Customer

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I wish I would have to return to this dealer. They advised me it was going to take 2 hours minimum to get the recall, oil change, tire rotate done. They had no shuttle to take me home bc they wer They advised me it was going to take 2 hours minimum to get the recall, oil change, tire rotate done. They had no shuttle to take me home bc they were engaged with another customer going to Miami lakes. I had to take an Uber and come back by Uber as well. Horrible service, expectations. It does not matter I have leased 4 cars from them. Liars, scavengers. More

by MARLENB Verified Customer Verified Customer

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Maintenance working good. But price for hood insulation retainers were outrageous. $42.00 for six retainers. For the same retainer, set of 20 units was $5.00 on line. Got ripp But price for hood insulation retainers were outrageous. $42.00 for six retainers. For the same retainer, set of 20 units was $5.00 on line. Got ripped off on that. More

by RAYGARCIA106 Verified Customer Verified Customer

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Tremenda atención y rapidez para resolver el problema enseguida me facilitaron un loaner hasta que se resolvió el problema enseguida me facilitaron un loaner hasta que se resolvió el problema More

by hectormederosa Verified Customer Verified Customer

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Service was excellent from the moment I arrived to the moment I received my truck back as usual moment I received my truck back as usual More

by Velazquez813 Verified Customer Verified Customer

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Excellent Services ! ! My jeep was inspected and all services were done ! I recommend this dealer!! ! My jeep was inspected and all services were done ! I recommend this dealer!! More

by NOEL2013PEDRAZA Verified Customer Verified Customer

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Excellent job & service . Everything was done, and received my car just in time as promised. Everything was done, and received my car just in time as promised. More

by YESENIACH16 Verified Customer Verified Customer

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Great service and understanding all my needs I will fully recommend it. Thank you very much for your help. recommend it. Thank you very much for your help. More

by JMORENO Verified Customer Verified Customer

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I had an amazing experience with jose and the service department! They have outstanding customer service, and they were super helpful!l! department! They have outstanding customer service, and they were super helpful!l! More

by Zamara0421 Verified Customer Verified Customer

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