Jose Macias | Page 6

Buying a car is no fun and unfortunately, this incident proved it. Started out great by reading some good reviews. Had a few hours before the Niners NFC championship game (painful loss) so I called on an M proved it. Started out great by reading some good reviews. Had a few hours before the Niners NFC championship game (painful loss) so I called on an M6 at BMW of SLO. Worked really well with Mitch, super responsive with pics and videos. Did ample research as the car did have some flaws; 3 bad tires, record damage on CARFAX, etc... but everything else seemed ok so I was willing to negotiate a purchase. Mitch passed me along to his Finance Mgr. and that's when it soured. Proceeded to tell Jose my findings and told him that I would make an offer to see if the offer would be good for both parties. Before I could finish, Jose Interrupted me to say that the price was firm and that it was priced appropriately when compared to the current listing and implied that the price I saw is the price I had to pay in order to get the car. I politely disagreed with him but accepted the fact that it was non-negotiable and stated that I also didn't want to buy in a car bubble. Amazingly enough, he stupidly didn't know what a car bubble was and proceeded to educate me that the price of everything is inflated so as to rationalize his firm and non-negotiable position. I guess that's the industry's environment right now with chip shortage, low supply, and high demand, allowing for brazen car dealer attitudes. It actually took me by surprise as most reviews were good about this dealer. That on me and my naivety. Oh, a few days later, the price of the same car dropped. So much for their non-negotiable position. They felt compelled to use the numbers l888 in their pricing. Wonder why? Coincidence that it's Chinese New Year! BTW- I'm also that person that a snotty salesperson mistreats only to find out later that I've owned many highend BMW, Mercedes, and now a Maserati! Don't let this review keep u from working with Mitch. Just don't be as naive as I was. More

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I have wanted to purchase a BMW for many years. I finally got to do it. Kevin made this experience absolutely the best. He was professional, extremely knowledgeable and fun! It was great doing bus finally got to do it. Kevin made this experience absolutely the best. He was professional, extremely knowledgeable and fun! It was great doing business with BMW of SLO. I highly recommend Kevin and the entire crew. Thanks so much! More

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I would like to sincerely thank Kevin, Jose, and the whole team at BMW of San Luis Obispo for the amazing experience with the purchase of my first BMW. I have purchased a few cars from other dealers, bu whole team at BMW of San Luis Obispo for the amazing experience with the purchase of my first BMW. I have purchased a few cars from other dealers, but I have never had such a personalized and special treatment like that of BMW of San Luis Obispo. Kevin is awesome and took the time to go over all the amazing features of my X3 and made sure that I didn't leave the dealership until I was familiar with all its functions. I am so glad that I took the drive out to BMW of San Luis Obispo and grateful to Kevin for making the experience one that I will always remember. More

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Thank you Adrian for a Warm Welcome and for such a Great Customer Service Team! Proud owner of my 1st BMW! ❤️ Customer Service Team! Proud owner of my 1st BMW! ❤️ More

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Make the whole process easy and smooth. Can work on the post closing deal contact and delivery speed up process. post closing deal contact and delivery speed up process. More

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Mitch Fantastic!!!!! Thank you BMW SLO, Thank you Mitch. Dealership was 190miles from my location, and they were the only dealership has the car I want in stock. Shout out to Mitch, he patiently explain the Dealership was 190miles from my location, and they were the only dealership has the car I want in stock. Shout out to Mitch, he patiently explain the car and even shoot a video for me. Just feel like I was there. Friendly staff, smooth service. Would come back for another upgrade in the future. More

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BEST SERVICE EVER. Mitch and Nathaniel were literally the best client advocates we have ever worked with. I recommend them for everyone! Scott was also a fantastic help and super sweet. Everyone who works he best client advocates we have ever worked with. I recommend them for everyone! Scott was also a fantastic help and super sweet. Everyone who works here gives you 110% and make sure you leave satisfied. Best experience ever. More

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Mitch was great! As well as managers Jose and the Darrel! Super fast, informative as well as efficient. Worth the drive and especially the wait. Super fast, informative as well as efficient. Worth the drive and especially the wait. More

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We have been to many dealerships over the years, and have never had an experience as enjoyable as the one at BMW of San Luis Obispo. Not only did they bend over backwards to make our deal happen, but they we never had an experience as enjoyable as the one at BMW of San Luis Obispo. Not only did they bend over backwards to make our deal happen, but they were so quick, and just a pleasure to work with. You kind of expect to get good service from high end dealers, because you are spending a lot of money with them. But when you don't have great credit, and don't don't make a ton of money, the service can change a lot. These guys (and gal) were so kind, and never made us feel like we didn't deserve the car that we really wanted. They are a real team there, and we met every member in our one day working with them. Every one of them had a hand in helping us, and their customer service was above and beyond anything we've ever seen at any dealership, even other BMW dealerships. We drove all the way from Santa Barbara, and it was so worth it! If you want a BMW, make the drive, this team will get you one! More

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An excellent experience all the way around. Everyone we worked with was very nice, very thoughtful, and incredibly professional. Thank you to all for such a great experience, especially Mitch, Daniel, Jose worked with was very nice, very thoughtful, and incredibly professional. Thank you to all for such a great experience, especially Mitch, Daniel, Jose, and Hank! More

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