Jose Macias | Page 7

Kevin contacted me quickly after I expressed interest in buying from SLO BMW online. He pointed out the X5 while I was on-line and before I knew it I was scheduling a test drive later that day. Kevin took buying from SLO BMW online. He pointed out the X5 while I was on-line and before I knew it I was scheduling a test drive later that day. Kevin took the time to show various features of the car to ensure that I quickly felt comfortable with driving the car and started customizing the vehicle settings to fit my needs. Kevin was very friendly and followed up several days later to make sure I was getting the most out of the car. More

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Called the dealership from 200 miles away and I was connected with Paul Woodward. He made my process so easy and simple! You earned a life long customer for life my friend. Thank you for helping me get connected with Paul Woodward. He made my process so easy and simple! You earned a life long customer for life my friend. Thank you for helping me get my wife her dream car! More

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Sincere Thanks to everyone at BMW SLO for the awesome experience purchasing my new 540i. Stevie, James, Darrel you are all superstars(10 of 10) experience purchasing my new 540i. Stevie, James, Darrel you are all superstars(10 of 10) More

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Overall experience was great! Everyone was friendly and they made us feel very welcomed . Excellent customer service. Thanks to all the people who helped us they made us feel very welcomed . Excellent customer service. Thanks to all the people who helped us More

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He insulted me, Called me names. Keep in mind i am a loyal BMW customer and had more BMW's in my lifetime than this guy sold cars. loyal BMW customer and had more BMW's in my lifetime than this guy sold cars. More

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The BMW experience was ruined by BMW San Luis Obispo My wife and I are San Luis Obispo County locals and first-time car buyers, we trusted BMW San Luis Obispo for our first-time car purchase and we were My wife and I are San Luis Obispo County locals and first-time car buyers, we trusted BMW San Luis Obispo for our first-time car purchase and we were taken advantage. Our advice: 1.- Ask for the final price of the vehicle, including taxes and fees, and work yourself down. 2.- Don't fill up or sign any forms or provide any personal information until they reveal the real final price that includes taxes and fees. 3.- Review their website for the listed prices 4.- Save any price quote, for some reason their sales manager did not want us to keep the price quotes or compare them one to another. 5.- Be firm when you say NO, take all the information and review it a home with no pressure. 6.- If the sales manager or salesperson promises something, have them put it on the contract. 7.- Worst-case scenario, pay the $250 fee to return the car within 48 hours and get your money back when you signed the contract. The whole BMW experience was ruined by this dealership and its sales manager Jose Macias. We thought that investing for a car in our local BMW was the right thing to do, but instead they took advantage of the situation. In our case, Jose added a extra $2,000 warranty fee that it was clear to my wife and I that was waived and it didn't show on the final price quote. We realized we paid this extra warranty when we got home and reviewed the entire contract with time and no pressure. More

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Force your own positive experience I just purchased a 2017 X6 on June 21, 2020 for “almost” what I wanted. Although it did take me two weeks and 5 visits to the dealership. They had me I just purchased a 2017 X6 on June 21, 2020 for “almost” what I wanted. Although it did take me two weeks and 5 visits to the dealership. They had me walk away on the 4th visit but quickly reached out to me that same day. Although I forced my own process, it was somewhat pleasant when it was all said and done. The disappointment was that they gave me the car with no owners manual, no gas and the exterior was not cleaned with any detail in mind. Almost as if they are telling me that if I am buying a used car, then this is what you get lady! Poor customer satisfaction in my opinion. I will Have to spend more money to get the bumper touched up with black paint because they refused to touch up the white marks left there by someone who scraped it agains a pole or something. Nonetheless, the car is beautiful and I love it, but really only because I was willing to sacrifice all the little things. It is my belief that if my husband would have done this process with me, I may have had a less reluctant attitude from their staff, which is disappointing that as a female, I am treated differently by all male sales team. More

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0 Stars - Unethical, Rude If a 0 star rating were possible, it'd still be too generous for this operation. The service is truly atrocious, and the employees even worse (namely If a 0 star rating were possible, it'd still be too generous for this operation. The service is truly atrocious, and the employees even worse (namely the sales manager Ryan and our sales associate Scott). After purchasing a 2019 X3 M40i in November 2019 from Scott at BMW SLO, we are now (it's June 2020!!) being told that we either need to drive 7 hours round trip back to their dealership to retrieve the key, or pay $500 to have the extra key they owe us programmed in our area. We live over 300 miles away from the dealership, a fact we made abundantly clear at the time of purchase. Outside of the insane inconvenience and unreasonable "solutions" they've offered, the employees (Ryan, Scott, and Jose) behavior was rude, dismissive, and frankly shocking. Their basic attitude was "all we owe you is a key, it doesn't have to work, your choice to get it programmed or not". The manager we escalated to (Ryan) even commented that we were lucky he called us back in a timely manner instead of making us wait like he had originally planned. Management (specifically looking at you here Vince), a few questions for you: 1) do you think your employees behaved appropriately? 2) do you think your sales associate (Scott) did the right thing by the customer when he promised us two keys (and wrote it on the term sheet), but let us drive off the lot KNOWING we could not easily return to have the key programmed? 3) assuming you care about the customer and you agree your dealership made a mistake allowing us to leave with a single key, do you really think we, the customer who has been inconvenienced and disrespected (and hung up on!) for 7 months, should be responsible for paying a local dealership the $500 programming charge? Looking forward to your answers to my questions, not a generic response please. Will be escalating and contacting every member of Cardinale Auto Group I can find, as well as BMW of North America. Other BMW customers, go somewhere else to buy or for service. You might find a deal here but the people and process will make you regret it. More

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Dont walk . Run away as fast as you can when you are even entertaining spending your money here. There shisters. Mobsters and we shouldn't promote such shady humans in such a beautiful country of trusting p entertaining spending your money here. There shisters. Mobsters and we shouldn't promote such shady humans in such a beautiful country of trusting people. Very shady they dont live up to what they sell used or new finance = 0 Sales Manager Jose Macias The biggest fastest Zero! Mario .. nice guy but not confident that his techs can fix cars. Best bet ? Just don't go there. It's a time waster! More

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It was such a good experience at BMW San Luis Obispo! My local dealership accidentally sold my car and i had to look out of state. They responded quickly and was even able to match the discount and make sur local dealership accidentally sold my car and i had to look out of state. They responded quickly and was even able to match the discount and make sure I get my dream car! Working with Bobby, Jose, and Raymond was truly a no pressure, and honest experience. They were quick to respond on what they’re able to do for me without shading some potential extra charges. And not just because they’re the managers they gave me hard times or made them feel unapproachable! It really is something you don’t see often in dealerships! I’d def recommend anyone in state or out of state to inquire and even acquire cars from them! They now have a permanent customer! More

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