"Awesome Client Service & Dealership "
Jose is the most amazing client advisor I’ve ever had to work with. He is very straight forward and has a wonderful personality...which helps when negotiating. In all my years of purchasing vehicles, I sure wish Jose would have been there for each one.
I had never been to this amazing new dealership but was very fortunate to arrive at a time when Jose was free and available.
He answered all my questions and ensured if other assistance was needed for a response he went and brought the person to me.
The negotiations went well and we soon arrived at a suitable price with minimal issues.
The finance team was equally impressive. The transaction progressed smoothly and I was soon able to depart. Jay sure knows the way to ensure an efficient process.
Returning the next day, I meet with Jaipaul who walked me through the vehicle features. His ability to make the features easily understood are exceptional.
The dealership overall is easily a 10....but they have a jeweled star in Jose. He easily exceeds a 10.
Thanks for making the purchase process go smoothly.
Other Employees Tagged:
, Jay with Finance and Genius Jaipaul.
"Amazing experience ! "
I am beyond happy with my experience at the BMW West Houston! Not only were they all very professional, but they were all very caring of me throughout my process ! I cannot say more wonderful things ! This was my first purchase with BMW and I can honestly say from my experience, I WIlL BE BACK :) ! Jose, the sales associate, was not only extremely honest with what I could get within my means but also extremely patient and understanding. Alexis , in the financing department, was very meticulous in making sure I was comfortable and He was quick to answer all of my questions. Juan , the genius , was more than willing to go over any questions I had in regards to the gadgets within the vehicle ! All I can say is every single person took care of me every step along the way !! So a big thank you is well deserved !!!
Other Employees Tagged:
Juan and Alexis
I cannot Thank Jose enough for making 1 of my dreams come true. I was looking for a car online but wasn’t sure what I wanted exactly, I knew my price point and what I wanted for my trade too. Not only did I get what I was asking for my trade I also got a BMW the way I wanted :) He made the process so easy and painless. Thank you Jose! I will recommend you to anyone buying a car!!!!
Jose made my decision to purchase a new BMW so easy! He was very patient and helpful. I am very happy with my decision. I definitely recommend!
"My wonderful experience with Jose!"
So I was on a search for the perfect black on black 4series Msport package!! Jose came through after hunting and hunting for it! It was a done deal!!! He stayed late after they were closed, got it cleaned up and ready to take home same day!! Jose is the best and listens to what you exactly want! He isnt just “another sales man”, he builds a relationship with you as soon as you meet him and will give you his honest opinion when working with you!!! If yall are looking for a BMW go to BMW West and ask for jose!!!! Thanks jose for finding me my new baby!!!! you are the best!
"No BS just straight to business "
Due to time constraints, I only had a couple of hours to buy a car, I had done my due dilligence but they were still some unanswered questions on a BMW 428 I wanted to purchase. As everyone knows, purchasing a car is not easy. Well, Jose Martell made it not only straight to the point but super easy and comfortable. Not only did Jose knew the car, but had an itimized list of everything BMW West Houston had done to the car before putting it up for sale. If I had a question Jose didn’t know the answer, he would reassure me that he would get me the right answer and not BS around.
Car buying should be this comfortable and simple. Non aggressive salesmen, who know their craft, who treat you like a person and not another financial transaction. BMW West of Houston has Jose Martell, he checks all those boxes. Do yourself a favor and check with Jose Martell at the front desk. He will make it happen and make you feel comfortable. I’m glad I had the opportunity to meet him, I am happy about my purchase, and how the whole process worked out and I will always recommend him as the “go to guy” In this dealer.
"BEST IN TEXAS"
The BEST car dealership I've had the pleasure of working with, Jose Martell went above and beyond to make my buying a car for my Bride
A pleasure with zero suprises and done on time
I can not THANK Jose Martell enough
"Very Happy with my X3"
Jose went above and beyond to get me the color combination i wanted. The staff at BMW West Houston was very friendly and where ever i went i was greeted. Hats off to this dealership. Thank you for a job well done.
"Easy breezy "
We HATE car shopping and put it off as long as possible. So, we weren’t looking forward to it. We called to see if the car we wanted to see was available. Jose answered the phone and was very proactive to make sure the car was available and ready when we arrived. He was very personable and easy to talk to. We negotiated and settled on a price easily. He corrected our few minor issues with the car without hesitation. This was a very pleasant car buying experience and I would highly recommend him to any of my family and friends. Thanks for your help JOSE! We can now say we had an enjoyable car buying experience!
I am having an awesome experience with Jose. He really helped me get my new vehicle. Very attentive and understanding. He made me feel like I was his only customer. I feel he went above and beyond the call of duty and am very grateful for that. I will recommend a BMW vehicle and this dealership to all my friends and family. Again Thanks Jose...A job well done