Jose made my decision to purchase a new BMW so easy! He was very patient and helpful. I am very happy with my decision. I definitely recommend!
"My wonderful experience with Jose!"
So I was on a search for the perfect black on black 4series Msport package!! Jose came through after hunting and hunting for it! It was a done deal!!! He stayed late after they were closed, got it cleaned up and ready to take home same day!! Jose is the best and listens to what you exactly want! He isnt just “another sales man”, he builds a relationship with you as soon as you meet him and will give you his honest opinion when working with you!!! If yall are looking for a BMW go to BMW West and ask for jose!!!! Thanks jose for finding me my new baby!!!! you are the best!
"No BS just straight to business "
Due to time constraints, I only had a couple of hours to buy a car, I had done my due dilligence but they were still some unanswered questions on a BMW 428 I wanted to purchase. As everyone knows, purchasing a car is not easy. Well, Jose Martell made it not only straight to the point but super easy and comfortable. Not only did Jose knew the car, but had an itimized list of everything BMW West Houston had done to the car before putting it up for sale. If I had a question Jose didn’t know the answer, he would reassure me that he would get me the right answer and not BS around.
Car buying should be this comfortable and simple. Non aggressive salesmen, who know their craft, who treat you like a person and not another financial transaction. BMW West of Houston has Jose Martell, he checks all those boxes. Do yourself a favor and check with Jose Martell at the front desk. He will make it happen and make you feel comfortable. I’m glad I had the opportunity to meet him, I am happy about my purchase, and how the whole process worked out and I will always recommend him as the “go to guy” In this dealer.
"BEST IN TEXAS"
The BEST car dealership I've had the pleasure of working with, Jose Martell went above and beyond to make my buying a car for my Bride
A pleasure with zero suprises and done on time
I can not THANK Jose Martell enough
"Very Happy with my X3"
Jose went above and beyond to get me the color combination i wanted. The staff at BMW West Houston was very friendly and where ever i went i was greeted. Hats off to this dealership. Thank you for a job well done.
"Easy breezy "
We HATE car shopping and put it off as long as possible. So, we weren’t looking forward to it. We called to see if the car we wanted to see was available. Jose answered the phone and was very proactive to make sure the car was available and ready when we arrived. He was very personable and easy to talk to. We negotiated and settled on a price easily. He corrected our few minor issues with the car without hesitation. This was a very pleasant car buying experience and I would highly recommend him to any of my family and friends. Thanks for your help JOSE! We can now say we had an enjoyable car buying experience!
I am having an awesome experience with Jose. He really helped me get my new vehicle. Very attentive and understanding. He made me feel like I was his only customer. I feel he went above and beyond the call of duty and am very grateful for that. I will recommend a BMW vehicle and this dealership to all my friends and family. Again Thanks Jose...A job well done
"Great experience with Jose"
Jose was extremely transparent and open to answering all of my questions. He was very patient as I took my time making a decision. The car was in great condition and at a great price. The pricing on my preowned nissan was very competitive. Also, they gave me a more than fair offer on my trade in.
"Hard to tell"
I like the layout of the dealership. The atmosphere is welcoming, the room spacious and open both of which work at removing the pressure and stigma of the car buying experience. My purchase encounter was not as smooth as I though it would go. The answers to my questions were a mixed bag: from okay to total avoidance. I had to multiple-ask and pursue for information and things that should have been made readily available. At the start I was keen on buying a second car from here but I went a few miles East and that experience set the gold standard for me.
"Jose was amazing"
I adore my new car! My sales guy Jose Martell made the deal an experience to remember. He denied calls when he was with us, gave us competent service, and even welcomed us to the family once we closed the deal. Sounds corny- but the thing is, he really meant it. I highly recommend BMW West to anyone looking into buying.