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Jose Perez
Jose Perez at Biggers Mitsubishi

Jose Perez

Service Advisor

Biggers Mitsubishi

1325 E Chicago St
Elgin, IL 60120

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4.9
342 Reviews
4.9

342 Reviews

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342 Reviews of Jose Perez

November 30, 2025

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Employee Rating

Felt they were customer focused, and listened to my needs and concerns. Helpful friendly and respectful More

by mjenig
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Darien Ivery

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November 30, 2025

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Employee Rating

The service department is always helpful, friendly, and does a great job explaining what needs to be done and why. More

by JCHECCHIN18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Giusto, Jeremy Brennan

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November 23, 2025

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Employee Rating

Without an appointment, always willing to help and make one feel at the top of the list, even thought we all know we’re just next. I appreciated the service Ive revived over the years in 4 vehicles. More

by tevemith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Giusto, Jeremy Brennan, Ali Nauraiz

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Nov 24, 2025

Biggers Mitsubishi responded

Hi tevemith, Thank you so much for your continued loyalty and for sharing such a thoughtful review! We’re honored to have earned your trust over the years across four vehicles — that truly means a lot to our entire team. We’re especially glad to know that even without an appointment, you’ve consistently felt valued and well taken care of. Making every customer feel like a priority is exactly the kind of experience we aim to deliver. Your recommendation is the highest compliment we can receive — thank you again for being part of the Biggers Mitsubishi family! Warm regards, The Biggers Mitsubishi Team

November 23, 2025

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Employee Rating

Good service and nice staff they have. Been coming here for years and will be back More

by MICHAELLITRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 26, 2025

Biggers Mitsubishi responded

Happy Thanksgiving

Nov 26, 2025

Biggers Mitsubishi responded

Thank you so much, Victor, for taking the time to share your experience with us! We're delighted to hear that our intake technician, mechanics, and front desk team provided you with professional and efficient service. At Biggers Mitsubishi, we’re committed to delivering a seamless and high-quality experience from the moment you arrive, and it's wonderful to know our team met that standard. We truly appreciate your kind words and look forward to serving you again in the future!

November 20, 2025

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Employee Rating

Great service always ! ! Friendly people..Jose is an amazing service advisor. He is very nice and polite to talk to. More

by admira0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 29, 2025

Biggers Mitsubishi responded

Thank you for the 5-star review! We’re thrilled to hear you consistently receive great service and that Jose provided such friendly and polite assistance. We truly appreciate you choosing Biggers Mitsubishi!

November 14, 2025

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Employee Rating

The service manager was rude and disrespectful to me the customer!! I will not go back to Biggers again! More

by PANTHIER6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Giusto

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Nov 29, 2025

Biggers Mitsubishi responded

Thank you for sharing your feedback. We sincerely apologize for your experience with our service manager — this is not the level of service we strive to provide. We take your concerns very seriously and would like the opportunity to discuss this further and make it right. Please contact our management team at your earliest convenience.

November 12, 2025

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Employee Rating

Got us in really fast for an appointment and I did a drop off and I picked it up when they said it would be ready! More

by ANTHONYGMUELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Giusto

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Nov 29, 2025

Biggers Mitsubishi responded

Thank you for the 5-star review! We’re glad we could get you in quickly and complete your service on time. We truly appreciate you choosing Biggers Mitsubishi!

November 10, 2025

Dealership Rating
Employee Rating

Everyone is always very nice very pleasant. My car got worked on and as promised I was in and out within our hour and a half. Everything was done to my satisfaction. And I will be scheduling in More

by L2PERRY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Giusto, Jeremy Brennan

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Nov 29, 2025

Biggers Mitsubishi responded

Thank you for the 5-star review! We’re glad to hear our team was pleasant and efficient, and that your service was completed to your satisfaction. We look forward to seeing you for your next oil change in a few months and truly appreciate you choosing Biggers Mitsubishi!

November 09, 2025

Dealership Rating
Employee Rating

Service advisor Michael Giusto will try force you to do the service he has presented to you, instead of a recommendation. Everybody else is great. More

by FFLORES2531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Giusto, Jeremy Brennan

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Nov 29, 2025

Biggers Mitsubishi responded

Thank you for your feedback. We’re glad to hear that the rest of our team provided a positive experience, and we sincerely apologize if Michael came across as pushy. Your experience is important to us, and we’ll review this internally to ensure our recommendations are always clear and respectful. Please reach out to our management team if you’d like to discuss this further.

November 09, 2025

Dealership Rating
Employee Rating

Great job as always. Everyone is friendly and knowledgable. We appreciate all of you and the job you do. More

by laura-bonat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Giusto, Jeremy Brennan

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Nov 29, 2025

Biggers Mitsubishi responded

Thank you for the 5-star review! We’re thrilled to hear that our team continues to provide friendly and knowledgeable service. We truly appreciate your kind words and your continued trust in Biggers Mitsubishi!

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