Jose Perez
Jose Perez at Biggers Mitsubishi

Jose Perez

Service Advisor

Biggers Mitsubishi

1325 E Chicago St
Elgin, IL 60120

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4.9
351 Reviews
4.9

351 Reviews

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351 Reviews of Jose Perez

March 06, 2026

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Employee Rating

Great service, I trust the people who are working on my car!! Mike is my go to person!! They make every effort to get me in and out!!! Great group of people!! More

by MARYANNBUONAVITA0
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Michael Giusto

Mar 09, 2026

Biggers Mitsubishi responded

We’re so glad to hear that you had a great service experience and that our team continues to earn your trust. Knowing you feel confident in the people working on your vehicle means a lot to us. We appreciate the special shoutout to Mike as your go-to person, and to Jose as well. Our team always aims to make visits smooth and efficient, and we’re happy to hear they’re getting you in and out while still providing the quality service you deserve. Thank you for choosing Biggers Mitsubishi and for your continued support. We look forward to seeing you again at your next service visit! 🚗🔧

February 20, 2026

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I appreciate the service you give my cat and keeping my grankids and I safe. 3 weeks ago I got an oil change and you forgot to put sticker mileage when next oil change is due. Went back a week later to get More

by MARIBELSALDUA
Service Price Transparency
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Recommend Dealer
Yes
Feb 24, 2026

Biggers Mitsubishi responded

Hi Maribel, Thank you so much for your thoughtful review and for trusting Biggers Mitsubishi with your vehicle. We truly appreciate you recognizing our commitment to keeping you and your grandkids safe—that means everything to our team. We also appreciate you pointing out the missed oil change sticker. That’s an important detail, and we apologize for the oversight. Thank you for bringing it back to our attention so we could correct it. Regarding your brake recall visit, we’re sorry the service took longer than the estimated hour and disrupted your plans. We understand how valuable your time is, and we should have communicated any delay more clearly. Your feedback helps us improve our scheduling accuracy and communication moving forward. It’s wonderful to hear that, overall, your experience was excellent and that you would recommend us. We’ll be sure to share your kind words with Michael, Jose, Jeff, Juan, Kurt, and the entire service team. Thank you again for your continued trust—we look forward to taking care of you and your Mitsubishi in the future.

January 16, 2026

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very friendly and professional service excellent help with show car and driving highly recommended Rafal, Jim and Arnold More

by kkozu77
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Recommend Dealer
Yes
Jan 17, 2026

Biggers Mitsubishi responded

Thank you so much for the 5-star review and your kind words! We’re thrilled to hear you received friendly, professional service and had a great experience with Rafal, Jim, and Arnold. Our team truly appreciates your recommendation and we’re glad we could make the process enjoyable for you. Thank you for choosing Biggers Mitsubishi — we look forward to helping you again in the future!

January 09, 2026

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Outstanding service, very professional and kind people. They are very thorough and rapid in the same time. More

by Simona Jaczko
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jeremy Brennan

Jan 17, 2026

Biggers Mitsubishi responded

Thank you so much for the 5-star review! We’re happy to hear you received outstanding service and experienced both professionalism and kindness from our team. Providing thorough and efficient service is always our goal, and we truly appreciate your feedback. Thank you for choosing Biggers Mitsubishi — we look forward to assisting you again in the future!

January 01, 2026

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Friendly knowledgeable, kept my appointment on schedule as asked Great staff, very pleased, though inspection very nice. More

by kknik1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Giusto , Jeremy Brennan

Jan 04, 2026

Biggers Mitsubishi responded

Thank you so much for your wonderful review! We're delighted to hear that your visit went smoothly and stayed right on schedule. It's great to know that Michael, Jose, and the rest of our team made a positive impression with their friendly and knowledgeable service. We're especially glad you appreciated the thorough inspection—we always aim to provide detailed, attentive care. We truly value your feedback and look forward to welcoming you back to Biggers Mitsubishi in the future!

December 28, 2025

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I've been a loyal Mitsubishi customer for over 20 years. And I've had a relationship with the service dept @ Biggers Mitsu since my local Schaumburg Mitsu dealership closed. I have been very happy with the More

by ChuckWalters64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 29, 2025

Biggers Mitsubishi responded

Thank you so much for your loyalty to Mitsubishi and for trusting the Biggers Mitsubishi team over the years. We’re thrilled to hear that your experience upgrading to the Outlander was a great one. Darien and Jim will be so happy to know their knowledge, professionalism, and friendly approach made the process smooth and comfortable for you. We truly appreciate your kind words and your “11 out of 10” rating — that means a lot to us. We look forward to continuing to take great care of you and your vehicle for many years to come! Thank you again for being part of the Biggers Mitsubishi family.

December 24, 2025

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I was impressed when received a video of the nest found under my hood, very high tech. You made my experience amazing & worth coming back. The wait was not bad at all. Thanks guys! More

by STEVE282823
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Michael Giusto , Jeremy Brennan

Dec 27, 2025

Biggers Mitsubishi responded

Thank you so much for the fantastic review! We're thrilled to hear that your experience with us was both impressive and memorable — and that the video of the nest under your hood stood out as a high-tech touch. Our goal is to keep you informed and confident in the care your vehicle receives, and it's great to know we delivered on that. A big shoutout to Michael Giusto, Jose Perez, and Jeremy Brennan for helping make your visit a positive one. We're glad the wait was comfortable and that you felt it was worth the trip — that means a lot to us! We look forward to welcoming you back anytime you need us. Thanks again for choosing Biggers Mitsubishi! Warm regards, The Biggers Mitsubishi Team

December 22, 2025

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The service was very good, they keep me informed what they doing to my car, service was fast, very friendly people. More

by GLENCABRE
Service Price Transparency
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Recommend Dealer
Yes
Dec 29, 2025

Biggers Mitsubishi responded

Thank you for the 5-star feedback! We’re pleased to hear that you received fast, friendly service and felt well-informed during your visit. We truly appreciate your trust in our team and look forward to helping you again in the future.

December 21, 2025

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Hello each time I've called or came by with my vehicle with a problem the service department has always gave me an appointment or seen me that same day. Never had a problem so far. Tha More

by Shirley Evans
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Michael Giusto , Jeremy Brennan

Dec 29, 2025

Biggers Mitsubishi responded

Shirley - Thank you so much for the wonderful 5-star review! We’re glad to hear our service team has been able to take care of you quickly and get your vehicle in when you need it. Providing convenient, dependable service is very important to us, and we truly appreciate your trust and loyalty. We look forward to continuing to serve you — thank you for choosing Biggers Mitsubishi!

December 17, 2025

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Jose was awesome. Explained everything in detail and coordinated the repairs. Quick turnaround. Highly recommend. Trusted dealer. More

by ABHEDUINE
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 18, 2025

Biggers Mitsubishi responded

Thank you so much for the kind words and recommendation! We're thrilled to hear that Jose provided you with such a clear and efficient service experience. He takes great pride in walking customers through every step and ensuring everything runs smoothly — and we're glad that came through during your visit. We truly appreciate your trust in Biggers Mitsubishi. If you ever need anything in the future, whether it's routine maintenance or questions about your vehicle, we're always here to help. Thanks again for choosing us! — The Biggers Mitsubishi Service Team

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