Jose Portillo

STAY AWAY FROM THIS DEALER! I had by far THE WORST buying experience ever here! Bottom line is they sold me a car without having the title and it took a month before i was able I had by far THE WORST buying experience ever here! Bottom line is they sold me a car without having the title and it took a month before i was able to pick up my car It all started when i called and inquired about a vehicle i was interested in, i asked if the price was negotiable and inquired if they would be open to $2,000 off the sticker price, i was told on the phone they would be open to that. I then made an appointment to test drive to car, and despite making the appointment and confirming it that morning, it took them over 15 minutes to get the car pulled up for me. After the test drive the salesman went through all the numbers with me at that $2k reduced price. Then the sales manager came out and said best they could do was $300 off after i spent over 30 minutes going over that much lower price with the salesman. I left, then called back a few days later and was able to get to a lower price. I went in that evening to sign paperwork and AFTER signing was told they dont have the title yet but will have it tomorrow and would call me at 10 am. I never got that call and in fact I had to call them back at 2 pm to be informed they dont have the title as they underpaid the balance of the loan on the car. I was then told they will have it within a week and i was given a loaner car. While i appreciate being given the loaner car they completely screwed up the agreement, only put my husbands name on it. I was also unable to put my dog in the car as I would then have to pay an exorbitant cleaning fee. After a week, still no call and no update. I then had to extend the loaner agreement and it took no less than 5 calls for them to actually add my name to the agreement properly. I called every Monday asking for updates to be told they would call me back when management came in- they never called back I always had to follow up. Finally 3.5 weeks after paying thousands for this car, I was called by the salesman and told they had the title. They only called me to tell me that because they were having trouble with my insurance (This was on a Thursday). I had a death in the family and was preoccupied with the services. I called on Monday to inquire if the car was ready yet and was told again they had to wait till management was in to see if the title came in - (keep in mind this is the sales manager I have been speaking to every time I called, so his salesman never told him it had come in) Clearly ensuring someone gets the car they paid for in under a month was not a priority for them. I had to inform him the title had been in their possession for several days. Spoiler alert it was not registered or inspected despite having it for over 1.5 work days. They then rushed to get it inspected and called me repeatedly to say it was ready, no never mind it wont be ready in time, just kidding its ready come get it now! I repeatedly tried to speak to the general manager only to repeatedly get calls back from the sales manager. It took 3 calls explicitly stating i wanted him to finally get a call back from him. I was initially only offered $200 compensation for this headache and delay. The general manager offered to double that before finally agreeing on a total of $700 in compensation. They did not offer me any free extended warranty- despite my request - because i was now a month into the warranty and had not had the car at all that time. I was told they “cant redo the contract to post date it” despite that not being my request- i was asking them to add a longer warranty. If you decide to buy a car from here just make sure you see the title and know that you will be buying a car from a group of incompetent penny pinchers More

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Josh was very helpful in meeting our needs, and we are very happy with our purchase! very happy with our purchase! More

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I really enjoyed the whole experience at Kelly Nissan of Lynnfield, starting from the early stages of emailing with internet consultant Amber Kenison, and including the on-site interactions with the sales c Lynnfield, starting from the early stages of emailing with internet consultant Amber Kenison, and including the on-site interactions with the sales consultant Christopher Etheridge and manager Jose Portillo. This was my first time buying a new car and I only had an average amount of knowledge about the process, so naturally I felt nervous even thinking about walking into a dealership. However, I was received with a warm welcome from the whole staff, although it was late in the day and at no point was I intimidated by anyone there. Chris went above and beyond in making me feel comfortable and took the time to explain the whole process in detail and also went over the car features as well as any other questions I had. At no point did I feel pressured to come in, or speak on the phone or make a purchase. Every step felt super natural and the team was extremely professional. I would highly recommend this specific dealership to any friends/family not only because of the polite/knowledgeable staff, but also due to the abundant types of vehicles they have available. I purchased a somewhat special color (gray sky pearl) which wasn't available in nearby locations, but they did have it here, and also included the premium package I was interested in. Very pleasurable experience so far and highly recommend Chris and team to anyone looking for a Nissan! More

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Always there to answer my questions and concerns a true sales consultant this our 4th car from josh Thank you The Dunne’s sales consultant this our 4th car from josh Thank you The Dunne’s More

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Easy transaction, super friendly staff, no hassle. They really do make it easy !! Thank you They really do make it easy !! Thank you More

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I have worked with Lou for the last several years and could not have asked for a better person. He is knowledgeable about the vehicles and leasing/buying process as well as super transparent. could not r could not have asked for a better person. He is knowledgeable about the vehicles and leasing/buying process as well as super transparent. could not recommend Lou enough! More

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I had the best experience at Kelly Nissan in Lynnfield. From the moment I walked thru the door to when I drove away in my car, everybody I dealt with was fabulous. Especially Corey Ragusa: the salesman From the moment I walked thru the door to when I drove away in my car, everybody I dealt with was fabulous. Especially Corey Ragusa: the salesman who I dealt with. He was the reason I leased the car. Thank you so much for you Patience and time. More

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Working with Gerson has been an excellent experience by far the best I’ve ever had very happy with my car and very happy with Kelly Nissan in Lynnfield far the best I’ve ever had very happy with my car and very happy with Kelly Nissan in Lynnfield More

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Both Corey and Jose were extremely helpful in making my experience as easy as possible. Kelly Nissan was very accommodating as well! experience as easy as possible. Kelly Nissan was very accommodating as well! More

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