Jose Rivera | Page 11

Great Service, very attentive, followed COVID protocol, could not have asked for a better experience. I would highly recommend to fellow friends. Thanks Volkswagon. 5 stars could not have asked for a better experience. I would highly recommend to fellow friends. Thanks Volkswagon. 5 stars More

by KRISTYPERRITT Verified Customer Verified Customer

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Very nice, easy to work with, they try to answer all your questions. Willing to work with you to get you in the care you want. questions. Willing to work with you to get you in the care you want. More

by KDLAYSON Verified Customer Verified Customer

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Great dealer, no appointment, Jose walked outside to greet us. Jose showed my self and husband, a few different cars, allowed us to test drive each one, he asked if we wanted him to ride with us and we greet us. Jose showed my self and husband, a few different cars, allowed us to test drive each one, he asked if we wanted him to ride with us and we said yes, if we had questions. Jose showed us the SUV that we purchased. We have looked at several different dealers and Jose was the most knowledgable sales person we have dealt with. He new and answered all the questions plus more. More

by Barb Verified Customer Verified Customer

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Usually friendly but have had some not great experiences lately. Was called about a trade in opportunity and then waited four hours for them to tell me my credit wasn’t good enough. Run the check first guys lately. Was called about a trade in opportunity and then waited four hours for them to tell me my credit wasn’t good enough. Run the check first guys. Next i made an appointment for maintenance and expressed that I needed my tires inspected but also that I was on a time crunch so if I went in at that time needed to be put 1.5 hours later. They said no problem. Got there and the guy in charge of oul changes was off so they had to oull someone off a repair to do my oil change and then they didn’t check my tires which resulted in the next day my tire light coming on and me having to air them up in an emergency type situation. They were very low and I lost traction with my kids in the car. I have yet to receive the tire price watimate that I was told would be emailed to me over two weeks ago. More

by TAO189 Verified Customer Verified Customer

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I was able to complete the entire purchase process (including financing) online in a single day. Two associates delivered the vehicle and were very friendly. (including financing) online in a single day. Two associates delivered the vehicle and were very friendly. More

by THADDEUSMCCLEARY Verified Customer Verified Customer

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José was very personable and professional. He made sure we got the right car for us and we walked away with a great car that feels new, even though it was already used and 5 years old. we got the right car for us and we walked away with a great car that feels new, even though it was already used and 5 years old. More

by WILLIAMS.ANNECHRIS Verified Customer Verified Customer

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Very nice associates fast and friendly ! Helpful on what needed to be done but not pushy. My first trip there and will be back . Thank you needed to be done but not pushy. My first trip there and will be back . Thank you More

by SGOTH Verified Customer Verified Customer

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The Team at Crain Volkswagen was very helpful and always made us feel that the focus is on us buying a vehicle and how comfortable they can make us feel, and provide support to properly evaluate our purchas made us feel that the focus is on us buying a vehicle and how comfortable they can make us feel, and provide support to properly evaluate our purchase. I would recommend this dealership to anyone looking for a vehicle. More

by Peter Verified Customer Verified Customer

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HORRIBLE SERVICE. THE WORST IV EVER EXPERIENCED!!! Mechanics and managers have no clue what they are doing. Incompetent and rude. Had to bring my car in 4 FOUR!!! TIMES for the exact same issue and th Mechanics and managers have no clue what they are doing. Incompetent and rude. Had to bring my car in 4 FOUR!!! TIMES for the exact same issue and they were never able to fix it! Just kept draining money out of me! I had to go to another dealer 3 hours away to get a proper diagnosis and it turns out this dealership was COMPLETELY wrong and were not able to find/Diagnose the actual issue. I have spend over a month on this issue bc of them. Taking time out of my work day and losing money to continuously have to deal with the SAME issue. Horrible. This place needs to be shut down and every song mechanic and manager needs to be trained better. More

by garyandfriendsrescue Verified Customer Verified Customer

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I received excellent service, as well as a good deal on a new Passat! I can recommend Crain VW to anyone that wants to be treated fairly and with respect. new Passat! I can recommend Crain VW to anyone that wants to be treated fairly and with respect. More

by William Verified Customer Verified Customer

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