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Jose Rocha Jr
961 Reviews
I'm here to listen to your needs and guide you through the repair and maintenance process. I want your car to run for a long time! Estoy aquí para escuchar sus necesidades y guiarlo a través del proceso de reparación y mantenimiento. ¡Quiero que tu coche funcione durante mucho tiempo!
Read moreDealership Experience
9 yrs, 7 mos
Industry Experience
13 yrs, 11 mos
Specialties & Trainings
American Honda Cerified in Customer Satisfaction
961 Reviews
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961 Reviews of Jose Rocha Jr
August 12, 2021
I've been buying my cars and having them serviced here for thirty years. Today's experience knocked my hat off. After waiting for close to 3 hrs. for an oil change and tire rotation, I was on my way. I for thirty years. Today's experience knocked my hat off. After waiting for close to 3 hrs. for an oil change and tire rotation, I was on my way. I was told that I needed a set of tires but I would have to come back another day. The car didn't drive right and I had warning lights on the dash on the way home. When I got home I noticed that they had put my spare on the LR wheel and the old tire was in the back and it had a nail sticking out of the sidewall. No one told me that the spare had been put on. I might have been jumping on the freeway for a trip to NY for all they knew. I find this sort of lack of action very irresponsible . I now had to beat the bushes for a new set of tires while driving on the spare. Shame on you Manley Honda. I will think twice before having my car needs taken care there again. More
by OFDBCRET
Verified Customer
August 11, 2021
We love the CRV but it arrived with issues that we were not made aware of at the time of Purchase. They have repaired the car, it appears to be the new car we bought. They had to replace total wiring harne not made aware of at the time of Purchase. They have repaired the car, it appears to be the new car we bought. They had to replace total wiring harness front dash board and rear. They were great in the service department and met their time schedule. And they kept informed and delivered on time. They provided a loaner , great. They have been easy to deal with and very honest, that is why we purchased our car at Manly. JM More
by THEMORGANFAMILY
August 07, 2021
I had a sensor that stopped working, for some reason. I was given a rental & went on my way. Went back, about one in a half hours later, to get something out of my car & found that it was ready to go. Now was given a rental & went on my way. Went back, about one in a half hours later, to get something out of my car & found that it was ready to go. Now it runs, better than ever, it seems. More
by SMILEYAN
August 05, 2021
Our car broke down while we were away from home. Jose and team went out of their way near the end of a business day to set us up with a repair schedule and rental car. Jose kept us in the loop as the re and team went out of their way near the end of a business day to set us up with a repair schedule and rental car. Jose kept us in the loop as the repair process progressed, and Susan went out of her way to set us up with a car that met our needs (and even made sure we didn't leave our personal items behind as our car was repaired). Shyla was also kind and patient when arranging a rental car for us. Many thanks. More
by Dan
Other Employees Tagged: Shyla Saxton , Susan Geasland
August 05, 2021
Brought my car in to have an “emissions” warning sign checked, to have tires rotated, and to have an oil change. Also, I was told that my car be washed, as a bonus no doubt. When I picked up the car, the checked, to have tires rotated, and to have an oil change. Also, I was told that my car be washed, as a bonus no doubt. When I picked up the car, the car looked worst than before as it had water marks and dust all over it which showed the person who had taken my order. Also, my tires had not been rotated. I know this because my two tires on the right side of my car have scratches on the rim and they were still on the right-side when the car was delivered. Lastly, I checked my oil gauge and it showed 60% -- even though the oil had just supposedly been changed. It should have read 100%. This does not engender customer satisfaction, trust, or loyalty. Who sees to it that what was promised was done? The woman who attempted to show me where my car was parked just clicked my key to get the car horn to sound and fix its location. Having done this, she gave me the key and went back to her station. Had anyone bothered to look at the car they would have seen that it was quite dirty. Who has the responsibility of checking the items on the worksheet were completed? Again, the oil gauge on the panel is not hard to find. And if for some reason the pit crew judged that my tires did not need to be rotated that judgment should have been conveyed. You can guess how I rated service received and what my recommendations would be for others. I am not inclined to use these services again. This sentiment does not apply to the sales department where I have gotten good deals over the years. More
by Frank
August 05, 2021
Poor communication, lack of respect, poor listening skills, and last but not least lots of confusion within department. Will not be returning for anymore service. Yeah f you want to know more about my skills, and last but not least lots of confusion within department. Will not be returning for anymore service. Yeah f you want to know more about my experience contact the branch manager, he received an email from me explaining everything. More
by VALENCIASAUL23
July 29, 2021
Estoy muy satisfecha por tomar responsabilidad de reparar el parabrisas de mi carro al cual ustedes me lo entregaron quebrado y sin decirme nada. Muchas gracias el parabrisas de mi carro al cual ustedes me lo entregaron quebrado y sin decirme nada. Muchas gracias More
by garciairma29
Other Employees Tagged: Donovan Garcia Nuno
July 28, 2021
Me gusta que da buen servicio y es muy amable. Lo único que no me gusta es que tardan mucho para entregarme el carro ya que llevo dos niños y no pueden durar mucho quietos. que no me gusta es que tardan mucho para entregarme el carro ya que llevo dos niños y no pueden durar mucho quietos. More
by Vanessa favela
Other Employees Tagged: Karina Orozco
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