Jose Rocha Jr | Page 75

Jose R. was great. The wait was not. I made an appointment and showed up 15 minutes early. I was finally able to start the process an hour and fifteen minutes later. Aside from the ho I made an appointment and showed up 15 minutes early. I was finally able to start the process an hour and fifteen minutes later. Aside from the hour wait, everything else was great. More

by JASONPBROWN77 Verified Customer Verified Customer

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So ... call me maybe? I've been a loyal Manly customer since 2001. Much has changed in that time. A recent visit to their service department left me shaking my head. I h I've been a loyal Manly customer since 2001. Much has changed in that time. A recent visit to their service department left me shaking my head. I had a couple maintenance issues to resolve, so I phoned for an appointment. My service adviser Mr. Jose Rocha wanted to check the availability of parts and promised to phone back that day. He didn't get back to me. A week later, I phoned again to follow up, and Mr. Rocha apologized for not getting back to me promptly. At 2 pm on the day of my appointment, Mr. Rocha sent me a text saying my car would be finished by 4 pm. I made the mistake of going to the dealership without confirming. After fighting heavy traffic, I arrived after 5 pm. My car was not ready. Apologetic, Mr. Rocha simply told me "we ran out of time". I was told later that there were difficulties with the repair---these things happen. But in such circumstances, I expect the service adviser to text, phone, or e-mail me as soon as it becomes apparent that the promised time won't be met. He didn't do that. Mr. Rocha substantially discounted the repair cost to match his original estimate, even though the job turned out to be considerably more work than expected. (To charge any more would've been problematic, since I hadn't been informed about the extra work, nor was I provided with a revised estimate.) The day after I picked up my car, I received an e-mail from the Manly service manager Mr. Nicholas Hatch, urging me to contact him "If we have not earned a 5-star or excellent service rating". I phoned Mr. Hatch on Sunday and left a voicemail. It's now 5 pm on Tuesday, and he has not returned my call. I realize nobody enjoys delivering bad news, but that is one of the duties of a service adviser. Nobody enjoys listening to negative feedback, but that is one of the duties of a service manager. Over the years, I've come to trust the service advisers at Manly, including Bill Robertson. I hope this organization can pull itself together and earn my trust again. More

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Amazing!!!! Jose is absolutely amazing!! He really goes above and beyond to meet his customers needs, and provide them with the best customer service! Thank you s Jose is absolutely amazing!! He really goes above and beyond to meet his customers needs, and provide them with the best customer service! Thank you so much Jose!! More

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Excellent service, as always Jose Rocha is the best. I've been using Manly Honda service since the early 1990s and their service department is extraordinary. The excellence of Man Jose Rocha is the best. I've been using Manly Honda service since the early 1990s and their service department is extraordinary. The excellence of Manly Handa Service Department was a significant factor in my purchasing my new 2016 Accord Sport from them in 2015. More

by Chazz Verified Customer Verified Customer

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Attentive & Extremely Helpful Five Stars were earned by both Jennifer Crouch in Rental Department and by our assigned service advisor, Jose Rocha Jr. Jennifer Crouch provided e Five Stars were earned by both Jennifer Crouch in Rental Department and by our assigned service advisor, Jose Rocha Jr. Jennifer Crouch provided excellent service in responding, correcting, and offering to take care of a mistake by the valet service (did not show up/canceled the pick up of my car without telling me). I had set it up via the website the night before, and in the morning Jennifer not only took care of me but also a delivery-pick up I scheduled for my husband that day, so that there would be no errors. She made it easy and convenient to get her what I needed electronically, and followed up with phone calls. She called me mid-day to check in and confirm when my husband's car would be picked up. Jennifer is excellent at her job! Thank you! The Free Pick up Delivery option is very convenient to getting my husband to get his car serviced and arranged at his lunch near his work, as well as for me not having to take my 3 year old into the dealership and can continue with our routine, as well as prepare for an upcoming trip. It saved me a lot of time. Jose Rocha called me when he received the paper work from rental desk. He introduced himself and discussed services I was wanting as well as interest in any potential recommended services. He asked if text option would be ok to communicate updates and/or questions, and it was more than ok -- that feature is awesome!! Jose was an excellent communicator, personable, and remembered details discussed on the phone. I would recommend Jose! Thank you! More

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Thank you As always Mr.Rocha was completely professional but this time his team on service wasn’t good the made my service car but no car wash. As always Mr.Rocha was completely professional but this time his team on service wasn’t good the made my service car but no car wash. More

by JUANCCRUZ12 Verified Customer Verified Customer

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Excellent service even without appointment I frequent Manly Honda as it is my primary service center for my 2007 Honda Civic. I usually interact with Bill Robertson when I have a scheduled app I frequent Manly Honda as it is my primary service center for my 2007 Honda Civic. I usually interact with Bill Robertson when I have a scheduled appointment, but today (6/24/2019) I was given Jose Rocha. He was very kind in helping me get my Civic (which had spontaneously begun to refuse to start) into the service center. There was a substantial wait, but that is the nature of getting a service without an appointment and I am completely satisfied with the departments ability to work me in. Jennifer in the rental department was very helpful as well. She was able to answer any question I had and was very prompt in setting me up with a rental car. I was very pleased with my experience. I would also like to mention the woman who was overseeing guest checkins was doing an outstanding job facilitating pairing guests with service representatives. Although I do not remember her name. More

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Nice behavior for Costomer Chris is a very active and and very approachable person for giving survive for all his Costumers. He is a very nice person. He can explain all details Chris is a very active and and very approachable person for giving survive for all his Costumers. He is a very nice person. He can explain all details about his responsible automotive. I prefer contact this guy for buying Honda cars. More

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Great service, but 30 minutes late Once I was seen by the service rep, all was good and Jose was sensitive to my frustration. I was not happy that even though I had arrived 10 minutes Once I was seen by the service rep, all was good and Jose was sensitive to my frustration. I was not happy that even though I had arrived 10 minutes before my appointment time, they didn't see me until 30 minutes after my scheduled time. Of course they tried to upsell me on services, but Jose understood when I denied them. I'll probably go back, but if I have that kind of wait again I'll go elsewhere. More

by Gogo Gigi Verified Customer Verified Customer

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wonderful service How wonderful to find a business that employs people who really try to help the customer!! The thoughtful, caring service I received from Mr. Jose How wonderful to find a business that employs people who really try to help the customer!! The thoughtful, caring service I received from Mr. Jose Rocha was absolutely fantastic. If there was a way to clone Mr. Rocha it would behoove you to do so. More

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