Jose Rocha Jr | Page 80

Great Service! Jose was friendly, kept me informed of the Statius of the service and made sure all my questions were answered. It was a good experience! Jose was friendly, kept me informed of the Statius of the service and made sure all my questions were answered. It was a good experience! More

by Cyndi de Ford Verified Customer Verified Customer

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First service at Manly Very efficient, reception was smooth. My assigned technician was well informed, courteous, listened to my concerns, and patient with me. Service was j Very efficient, reception was smooth. My assigned technician was well informed, courteous, listened to my concerns, and patient with me. Service was just a simple oil change, tire rotation, and health check, but all was performed and reported back to me. Took exactly how long they suggested it would. Comfortable wait. All good experience. I will ask for Jose Rocha next time I have service needs on my two Hondas. More

by GERRYTURGEON Verified Customer Verified Customer

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service The customer service was great. After I checked in, I did not wait long for my name to be called. Jose was friendly and professional, he took the time The customer service was great. After I checked in, I did not wait long for my name to be called. Jose was friendly and professional, he took the time to go over my service history and explained everything that was going to be done for that days visit. More

by j Verified Customer Verified Customer

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Friendly and good service, but LONG waits! I am generally very happy with Manly Honda, but there are some things that definitely could have gone better. I checked in and sat, and sat with a fu I am generally very happy with Manly Honda, but there are some things that definitely could have gone better. I checked in and sat, and sat with a full waiting room and no one checking in with me for over an hour, Jose was friendly, and said he would move things along, which he did. I sat some more and I was happy with the service, except that I had them check my door handle, and it is still opening with a noise and some resistance. As I was walking out, I remembered something technical I needed to ask about so when I couldn't get to Jose because he was busy, I went into sales. We just bought both of our cars in July and I needed help with my car involuntarily locking me out. I tried to get help from the sales desk but they kept saying that the car couldn't possibly lock with the keys in it. They shrugged me off but i asked for Cory. Cory was helpful, and referred me to Curt, who happened to be there that day...luckily for me. He was so knowledgeable, friendly, and helpful..He spent a long time in and out of my car trying to figure out the problem. He took me into service again and tried to tell Jose what was happening. I can't say enough about the professionalism and quality of knowledge and help Curt was. Jose was hurried and also said that it couldn't lock me out, but Curt told him that was exactly what was happening. They found me a rental car and told me he would call by closing with an update. The parts and car rental people were very helpful too, although I don't have their names. I never heard from Jose that day or all the next morning. I tried to call him two or three times and left messages, then remembered he had told me to text if I needed anything the first day. I texted him and about an hour later finally heard from him. It was very frustrating not being able to get hold of him, as I had never had trouble getting through to service on my other calls. My car was indeed fixed, a sensor was broken on the driver door side that was locking me out. He felt it had maybe had something caught on it to break it, but it was nothing I was aware of. It was covered by warranty. Now I have been inundated with requests to fill out the surveys from him. I had filled out one survey already, but I think it may have been a corporate one. I certainly didn't go into this detail with that survey, and I'm sorry for the longevity of my response. Overall, we have been very happy with Manly. The sales department, Cory, Pat and Beejan were fantastic. Curt is such a kind, knowledgeable and patient guy and I'm so grateful to him for sticking by me, believing me and identifying the problem. I think your service system of not at least acknowledging people before they wait so long is very flawed...people around me were so frustrated, some without rides, kids along, older people, it was a bad experience. My husband had brought his car in the previous month and had the same experience as far as someone not checking him in and being there 3 hours for an oil change! I was there over 4 hours that first day, for my first oil change originally. The lack of communication from the service advisers feels unprofessional and dismissive even though they were all friendly. I hope there are some changes in your system, as I think you try very hard to be an efficient, friendly place to do business with. Thank you. Susan Arsenault More

by KUKANASA Verified Customer Verified Customer

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Good service Had to wait after checking in for 45 minutes to register. Attendant forgot to vacuum car, had to ask for it prior to leaving. Otherwise, good as usual Had to wait after checking in for 45 minutes to register. Attendant forgot to vacuum car, had to ask for it prior to leaving. Otherwise, good as usual. More

by PRAVINTS_2000 Verified Customer Verified Customer

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Service appointment Jose was very helpful in explaining all the items that would be checked in this appointment. He gave a very reasonable and realistic quote for the ser Jose was very helpful in explaining all the items that would be checked in this appointment. He gave a very reasonable and realistic quote for the service. My car was finished promptly. I’m very appreciative for the great service. More

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Accommodating. I was asked to go in for a recheck and they did everything possible to accommodate for the inconvenience. Manager and service rep both were great. I was asked to go in for a recheck and they did everything possible to accommodate for the inconvenience. Manager and service rep both were great. More

by MGARCIAALCAZAR23 Verified Customer Verified Customer

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What's the point? Each time I go to Manly for service, I hope that the experience will be better. Positives are good, clean welcoming facility and staff. Bad news: Ever Each time I go to Manly for service, I hope that the experience will be better. Positives are good, clean welcoming facility and staff. Bad news: Every time I have scheduled a specific time for service with a description of what service was needed, I have had to wait at least a half hour past the scheduled appointment time to even speak to a service representative. A simple oil change took 2.5 hours. What is the point of making an appointment? I have never had to wait at a doctor's office that long. Since Manly is quite a distance from my homeI always wait for the service to be performed rather than trying to go home and back. One would think that those who were waiting could have more of an "express" service depending on the nature of the service as opposed to the dealer having the car for most of the day. More

by ARTSRLIVE Verified Customer Verified Customer

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Follow up , previous review. To add insult to injury, after my new CRV, rear view camera still not working, they gave me the most disgusting loaner ever. Not only filthy inside an To add insult to injury, after my new CRV, rear view camera still not working, they gave me the most disgusting loaner ever. Not only filthy inside and out, the brakes make a scraping noise, and the service light on dash was on indicating oil issues. Did not want to drive it til I bring it back. Kind of a slap in the face considering I just bought a NEW vehicle 2 weeks ago , and instead of enjoying it, I’m forced to sit here with a piece of xxxx loaner car. More

by MARKRCARSTEN Verified Customer Verified Customer

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Service We were very impressed by your courteous staff and service. Our service advisor José Rocha was extremely kind. The Uber driver to get us home was as p We were very impressed by your courteous staff and service. Our service advisor José Rocha was extremely kind. The Uber driver to get us home was as polite and courteous. Thank you More

by LEALJEAN Verified Customer Verified Customer

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