Jose Rocha Jr | Page 96

My reg mechanics sent me back to the dealership 4 AC work. My regular mechanics (both in Santa Rosa and Los Angeles) told me to go back to a Honda dealership for AC work -- They have the proper equipment... Wh My regular mechanics (both in Santa Rosa and Los Angeles) told me to go back to a Honda dealership for AC work -- They have the proper equipment... When I described the AC problem to your Service Person, Jose -- He knew EXACTLY what the issue was and most likely how to fix the problem! Turned out - He was Exactly Right! Kept us informed throughout -- got the 2010 Pilot back running COLD all the time, and even delivered the car back on-time and CLEAN! When Above-and-Beyond! He's the best! Would return to ANY dealership where he's working...! Jose also helped Dave in Finance helped to UnWind some issues with the cars Extended Warranty. More

by AIRAFRIED Verified Customer Verified Customer

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Outstanding Service From beginning to end the service Jose Rocha provided was excellent. My Accord was stuck in my garage with a bad starter. I had it towed in right at From beginning to end the service Jose Rocha provided was excellent. My Accord was stuck in my garage with a bad starter. I had it towed in right at closing time and Jose ensured it was delivered and checked in. By noon the following day the starter was fixed, and the shuttle driver picked me up at home to pick up my auto at the dealership. I was able to pick up my grandson at school on time ! Than you Jose. More

by Scoop13 Verified Customer Verified Customer

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Always excellent! Jose exemplifies what excellent customer service is all about. The repairs are always completed correctly. I have never had to go back to Manly Honda Jose exemplifies what excellent customer service is all about. The repairs are always completed correctly. I have never had to go back to Manly Honda Service to repair a repair. Keep up the great work! More

by MATT Verified Customer Verified Customer

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HONDA SERVICE The staff are excellent, the service was timely and done well. They could add some special touch like a car wash, I always got that at other dealers. The staff are excellent, the service was timely and done well. They could add some special touch like a car wash, I always got that at other dealers. Just saying. More

by PDREXLER2 Verified Customer Verified Customer

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Service was great They did a great job and were able to get my car back before I needed it for work . I would definitely return when further service is needed They did a great job and were able to get my car back before I needed it for work . I would definitely return when further service is needed More

by STANGREENERN Verified Customer Verified Customer

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never a bad experience Every time that I have come to Manly Honda the employees have always been friendly and courteous . I don't think that I have ever had a bad experience Every time that I have come to Manly Honda the employees have always been friendly and courteous . I don't think that I have ever had a bad experience, and I want to thank all of you for you help. More

by RCHAWKINS8737 Verified Customer Verified Customer

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awesome service Wonderful cheerful greet you and hep guide you through the process. My car was ready on time and checkout was great. Everything was explained well an Wonderful cheerful greet you and hep guide you through the process. My car was ready on time and checkout was great. Everything was explained well and suggestions for the future More

by MAYJARDINS Verified Customer Verified Customer

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Excellent service! I brought my car to Manly Honda dealership it had issues with battery and airbag. Jose from service department welcomed me and did excellent service, I brought my car to Manly Honda dealership it had issues with battery and airbag. Jose from service department welcomed me and did excellent service, he knows what customer wants and performs great job! Jose's help and suggestions were extremely helpful for me. Thank you Jose thank you Manly Honda for great service! More

by DADAKHON Verified Customer Verified Customer

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Airbag recall Manly Honda fit me in as soon as possible for the airbag recall [even though Honda, the parent company, took forever to get the recall out to custome Manly Honda fit me in as soon as possible for the airbag recall [even though Honda, the parent company, took forever to get the recall out to customers.] Jose was personable, helpful, and explained everything.... Also had the battery changed in one remote since it died and had all three remotes keyed together - they all work now - so convenient. Thanks!! The service was also done in the 2 hours promised. The most important sign of a classy, service oriented management is that we had bought extended service coverage in 2007 when we bought our Fit Sport. When this company folded, Manly gave us a credit for the full $1600 we spent. Amazing!!! We bought 4 new tires from Manly last year with this credit. Thanks so much, Katherine Myers More

by MYERSCLAN1 Verified Customer Verified Customer

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Recall Repair I was able to take my car in for a recall repair free of charge and had a good experience (although the repair for the passenger air bag inflator was I was able to take my car in for a recall repair free of charge and had a good experience (although the repair for the passenger air bag inflator was completed, the passenger air bag light consistently still lights up as "off" while I drive…which doesn't seem right at all………). Jose was great. Justin succeeded in making me want a new car. The shuttle was only a 20 minute wait. Except for the air bag light saying "off" I am happy. More

by BELLA.COURTER Verified Customer Verified Customer

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