Jose Rocha Jr | Page 96

Happy! Customer service is excellent! I choose to wait for my vehicle to be worked on. Jose checked in on me kept me informed. The waiting area is clean a Customer service is excellent! I choose to wait for my vehicle to be worked on. Jose checked in on me kept me informed. The waiting area is clean and comfortable. More

by ADAMSFAM50 Verified Customer Verified Customer

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Oil change Service appointment takes 5 hours. I was having trouble getting the back seats to engage when they were down. The technicians came back with a statement saying that they aren't suppose I was having trouble getting the back seats to engage when they were down. The technicians came back with a statement saying that they aren't suppose to engage. I knew that to be wrong since i have engaged them for the last 2 years. Jose believed me and took me to a salesman who agreed with me and then we went to an HRV on the lot and it proved me right. Jose took that information back to the technician and after a long time came back out and said yes they are to engage and I will show you what went wrong. The problem is solved. When the car was less than a year old I had a tire that was going flat and I brought it in to you. The technician said that there was no nail and he put more air in it. The next day it was flat again. I took it to Benedetti Tire company and they found a nail in it and fixed it. I am at a place that I don't trust your technicians anymore and may not come back. The other problem is the time taken. I had an appointment and was there on time. I waited 30 minutes to be served. Three hours later my car was ready but I didn't get out of the service area for one hour and 30 minutes more because of the back seat problem. Jose was not at fault. He was a good problem solver. More

by CNOLAND Verified Customer Verified Customer

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Amazing customer Service. I was looking for new tires for my Dodge Journey and although my can is obviously not a Honda product, Jose took great care of me. he sources the tire I was looking for new tires for my Dodge Journey and although my can is obviously not a Honda product, Jose took great care of me. he sources the tires for my SUV, and within a day got back to me with a quote. Withing two days, my car was riding on air with great quality tires at a reasonable price. Thank you Manly Honda & thank you Jose for your fantastic customer service. More

by SMONTES0 Verified Customer Verified Customer

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My reg mechanics sent me back to the dealership 4 AC work. My regular mechanics (both in Santa Rosa and Los Angeles) told me to go back to a Honda dealership for AC work -- They have the proper equipment... Wh My regular mechanics (both in Santa Rosa and Los Angeles) told me to go back to a Honda dealership for AC work -- They have the proper equipment... When I described the AC problem to your Service Person, Jose -- He knew EXACTLY what the issue was and most likely how to fix the problem! Turned out - He was Exactly Right! Kept us informed throughout -- got the 2010 Pilot back running COLD all the time, and even delivered the car back on-time and CLEAN! When Above-and-Beyond! He's the best! Would return to ANY dealership where he's working...! Jose also helped Dave in Finance helped to UnWind some issues with the cars Extended Warranty. More

by AIRAFRIED Verified Customer Verified Customer

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Outstanding Service From beginning to end the service Jose Rocha provided was excellent. My Accord was stuck in my garage with a bad starter. I had it towed in right at From beginning to end the service Jose Rocha provided was excellent. My Accord was stuck in my garage with a bad starter. I had it towed in right at closing time and Jose ensured it was delivered and checked in. By noon the following day the starter was fixed, and the shuttle driver picked me up at home to pick up my auto at the dealership. I was able to pick up my grandson at school on time ! Than you Jose. More

by Scoop13 Verified Customer Verified Customer

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Always excellent! Jose exemplifies what excellent customer service is all about. The repairs are always completed correctly. I have never had to go back to Manly Honda Jose exemplifies what excellent customer service is all about. The repairs are always completed correctly. I have never had to go back to Manly Honda Service to repair a repair. Keep up the great work! More

by MATT Verified Customer Verified Customer

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HONDA SERVICE The staff are excellent, the service was timely and done well. They could add some special touch like a car wash, I always got that at other dealers. The staff are excellent, the service was timely and done well. They could add some special touch like a car wash, I always got that at other dealers. Just saying. More

by PDREXLER2 Verified Customer Verified Customer

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Service was great They did a great job and were able to get my car back before I needed it for work . I would definitely return when further service is needed They did a great job and were able to get my car back before I needed it for work . I would definitely return when further service is needed More

by STANGREENERN Verified Customer Verified Customer

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never a bad experience Every time that I have come to Manly Honda the employees have always been friendly and courteous . I don't think that I have ever had a bad experience Every time that I have come to Manly Honda the employees have always been friendly and courteous . I don't think that I have ever had a bad experience, and I want to thank all of you for you help. More

by RCHAWKINS8737 Verified Customer Verified Customer

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awesome service Wonderful cheerful greet you and hep guide you through the process. My car was ready on time and checkout was great. Everything was explained well an Wonderful cheerful greet you and hep guide you through the process. My car was ready on time and checkout was great. Everything was explained well and suggestions for the future More

by MAYJARDINS Verified Customer Verified Customer

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