Jose Rocha Jr | Page 95

Waste of time I brought my car here because while having an oil change done the mechanic saw what they believed might be a leak and suggested I check if the repair I brought my car here because while having an oil change done the mechanic saw what they believed might be a leak and suggested I check if the repair wouldn't be covered under my warranty. The service department was hard to get a hold of. I kept getting transferred around and when I finally went was able to make an appointment and bring my to car in i ended up waiting 15 minutes after the appointment time, I arrived 15 minutes early. Anyway after having my car since 8:45 am they still hadnt looked at it by 3pm whenever I called. By 5 I was told there is no leak but they did repair a tire that had a nail in it. My car wasn't ready for pick up until 12 the next day. my car came back with a few scratches I know weren't there before More

by 2014hondacivic Verified Customer Verified Customer

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Top Notch Customer Service I brought in my 2012 Honda Civic with the weatherstripping falling off the driver side door. Within a few minutes, Jose Rocha was able to show me how I brought in my 2012 Honda Civic with the weatherstripping falling off the driver side door. Within a few minutes, Jose Rocha was able to show me how to reattach the weatherstripping without charging me any exorbitant fees. I was very pleased with his customer service and friendliness. Will definitely be back here the next time I have issues with my Honda. More

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Above and Beyond :) Fixed my compressor, Set me up with a loaner,,staff were very nice there, Car runs great and they even washed and vacuumed it,,almost feels like a ne Fixed my compressor, Set me up with a loaner,,staff were very nice there, Car runs great and they even washed and vacuumed it,,almost feels like a new car. Jose and Carlos are absolute sweethearts. Getting your car fixed is never fun but these two guys seem to feel my pain and displayed enough empathy to make it an enjoyable experience. Thanks for such wonderful treatment. The woman who helped me with my loaner was also very nice,she was pregnant but I do not remember her name,,maybe I was having a sympathy pause..lol..anyway thanks again.. More

by Debra Verified Customer Verified Customer

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Great service! Every time I have been to Manly for service, the process has been efficient, quick and well done. we needed some parts and the repair was going to be Every time I have been to Manly for service, the process has been efficient, quick and well done. we needed some parts and the repair was going to be expensive, but Jose got our insurance to cover the repair, and took care of everything. More

by lesanya Verified Customer Verified Customer

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Spike's First Service Visit! It was time for Spike, my CRV, to have its first service visit. From the initial call to book an appointment to driving off the lot, everything was ea It was time for Spike, my CRV, to have its first service visit. From the initial call to book an appointment to driving off the lot, everything was easy and as promised. Jose, who oversaw Spike's service experience, was very personable and fun. Aspects of the completed service were explained clearly. After I asked about how to properly clean interior windows, Jose made sure that Spike's were cleaned beautifully for me. Thanks to Jose, the service crew, and Mike, it's clear sailing from here! More

by Cathyteacher Verified Customer Verified Customer

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great customer service Jose Rocha and Dave A. were very nice and welcoming. I felt like I was taken care of. Very personable too- Jose took a moment out of his day to walk o Jose Rocha and Dave A. were very nice and welcoming. I felt like I was taken care of. Very personable too- Jose took a moment out of his day to walk over and say hello. More

by ERINBYRN Verified Customer Verified Customer

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Great Crew WE HAVE BEEN COMING HERE FOR A LONG TIME, AND EACH TIME IT GETS BETTER. EVERY ONE IS TIP TOP ON MY LIST. THANK YOU MANLY HONDA FOR THE GREAT SERVICE A WE HAVE BEEN COMING HERE FOR A LONG TIME, AND EACH TIME IT GETS BETTER. EVERY ONE IS TIP TOP ON MY LIST. THANK YOU MANLY HONDA FOR THE GREAT SERVICE AND WONDERFUL PEOPLE. More

by KATYBUGS Verified Customer Verified Customer

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Great Service It helps that if you need help with your Honda, you go to Honda and if you go to Honda, you need to go to Manly Honda in Santa Rosa. I'm sure there It helps that if you need help with your Honda, you go to Honda and if you go to Honda, you need to go to Manly Honda in Santa Rosa. I'm sure there a lot of good service advisors at Manly but I was paired with Jose Rocha. What a great and personable guy who knew his business of service. I brought the car in, the problem was diagnosed, they ordered the part, I took it in on Wednesday and had it back Thursday morning. VIOLA!!! ALL fixed. More

by PHILHULEN Verified Customer Verified Customer

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Jose Rocha was an excellent Service Advisor Jose helped me with my discount coupon, but did much more with valuable information regarding my warranty and future service needs including having di Jose helped me with my discount coupon, but did much more with valuable information regarding my warranty and future service needs including having diagnostic testing completed prior to warranty expiration. More

by OKATIEOCO Verified Customer Verified Customer

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I'm happy. Business like, friendly interactions with all personnel. Jose was especially helpful and answered all my questions. Lounge was clean and comfortabl Business like, friendly interactions with all personnel. Jose was especially helpful and answered all my questions. Lounge was clean and comfortable. Glad the television is on mute. More

by Priscilla Verified Customer Verified Customer

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