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Jose Teran
Jose Teran at Big Star Cadillac

Jose Teran | Page 27

Service Advisor

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.8
271 Reviews
4.8

271 Reviews

Write a Review

Dealership Experience

3 yrs, 8 mos

Industry Experience

12 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

271 Reviews of Jose Teran

July 26, 2023

Dealership Rating
Employee Rating

Subpar from other dealers, horrible service not following back with customers for updates, left my vehicle untouched for days. More

by PGOMEZC85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Jul 27, 2023

Big Star Cadillac responded

Thank you for your review. We agree that good communication is paramount and we are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.

July 21, 2023

Dealership Rating
Employee Rating

We as customers were treated with great service Jose immediately text me a number that I could him if I had any questions while my vehicle was in the shop. He kept my husband updated on the repairs and More

by HLBARDWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 21, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that Jose was able to provide you with an exceptional, 5-Star experience.

July 16, 2023

Dealership Rating
Employee Rating

I had to bring my car in for replacement parts and service was fast/great. More

by Casandra.juarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 17, 2023

Big Star Cadillac responded

Thank you, Cassandra! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 10, 2023

Dealership Rating
Employee Rating

Excellent customer service and support from Bobby and the entire crew. Happy to be a client!! Thank you very much for everything!! More

by MR.BRADY2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

Print
Jul 10, 2023

Big Star Cadillac responded

Hi, we are very happy that Bobby and our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 08, 2023

Dealership Rating
Employee Rating

Jose was extremely helpful and efficient getting me in and out quickly. I have no doubt he will continue to take care of me in the future! More

by meg.bohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 10, 2023

Big Star Cadillac responded

Thank you, Meg! We are delighted that Jose was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 08, 2023

Dealership Rating
Employee Rating

I was so impressed with the free Alto car shuttle, the professionalism of the staff and facility, they rotated my tires, changed my oil, took care of the recall plus they washed and vacuumed my car all fo More

by EDA.CORTEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: zzJeff zzDial

Print
Jul 10, 2023

Big Star Cadillac responded

Thank you, Eda! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 07, 2023

Dealership Rating
Employee Rating

Big Star Bobby Miller and Kelly are Great Combo treated me Great thank you for Service and OnStar More

by jobemarvin1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, Ainsley Roark, LeAnna Kerr , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

Print
Jul 07, 2023

Big Star Cadillac responded

Hi, we are very happy to have provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

Jul 07, 2023

jobemarvin1959 responded

Y'all my Cadillac Kinfolks Down THA. Street Cool

July 03, 2023

Dealership Rating
Employee Rating

Oil light oil light was not set correctly. Not reset. The vehicle was brought in for a oil change. More

by TROYLENELEONARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Jul 05, 2023

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. I have attempted to contact you via phone and email. If you have not already done so, please reach out to me directly so that I might have the opportunity to address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.

July 03, 2023

Dealership Rating
Employee Rating

Jose Teran was a consummate professional who made everything easy. I appreciate his knowledge and warmth. More

by marthashayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 03, 2023

Big Star Cadillac responded

Thank you, Martha! We are delighted that Jose was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 03, 2023

Dealership Rating
Employee Rating

Escalade was brought in for routine check, did notice some leaking on driveway that had to be checked. Had to call for information on vehicle every week. Truck was kept almost two months. Was given a he More

by VANESSAPBRIGGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Jul 05, 2023

Big Star Cadillac responded

Vanessa, Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com.

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