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Jose Teran
Jose Teran at Big Star Cadillac

Jose Teran | Page 3

Service Advisor

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.6
133 Reviews
4.6

133 Reviews

Write a Review

Dealership Experience

1 yr, 3 mos

Industry Experience

10 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

133 Reviews of Jose Teran

February 02, 2024

Dealership Rating
Employee Rating

Ansley is literally one of the best advisors out here. Makes sure my vehicle is done correctly and out on time. More

by rebejones303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Britney Norman, Bobby Miller, Jeff Dial, Ainsley Roark, LeAnna Kerr, Karah Gonzales, Daniel Wood

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Feb 02, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

January 26, 2024

Dealership Rating
Employee Rating

Jose was fantastic. Got my car in early and was able to have completed when we needed it. Great service More

by keith_kieltyka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 26, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 23, 2024

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Employee Rating

From the moment I walked in to service they were very helpful . Very good service from all . Thank you More

by Jocmolina14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

January 06, 2024

Dealership Rating
Employee Rating

Great service provided, got all my service done for my car done at a great time. Look forward visiting again. More

by YORTUNO19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karah Gonzales

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Jan 08, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

January 04, 2024

Dealership Rating
Employee Rating

Ainsley is truly an amazing advisor. Couldn’t be more grateful to lease with Big Star Cadillac. I’m always in and out!!! The coffee is also really good 😊 More

by rebejones303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Britney Norman, Bobby Miller, Jeff Dial, Ainsley Roark, LeAnna Kerr, Karah Gonzales

Helpful
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Jan 05, 2024

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 01, 2024

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Employee Rating

Clean facility, professional, courteous, semi-prompt but timely, and more. Highly recommended them to the world without hesitation More

by maugustus890
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 02, 2024

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

December 29, 2023

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Employee Rating

Great excellent communication about what was needed took great care to take care of my needs work was done rapidly thanks More

by gjulie915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 29, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 28, 2023

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Employee Rating

I brought in my vehicle for service and had to pre purchase wiper blades because they were out of stock. It has been over a week since my purchase and have not heard if my wipers are in stock. Communi More

by BRANDY
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Workmanship
Service Time
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Recommend Dealer
Yes
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Dec 28, 2023

Big Star Cadillac responded

Thank you for your review, Brandy. Sorry to hear that we did not get back with you as we should. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Please email me with your best contact information so that we can get this resolved quickly, if not already done. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com.

December 25, 2023

Dealership Rating
Employee Rating

Great customer service. Service performed in a timely manner. Great concierge service. Always receive updates More

by WNSEGURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 26, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

December 18, 2023

Dealership Rating
Employee Rating

Karah was not my service advisor, Jose was. Great customer service provided by Jose. He kept me informed on my car service. More

by WNSEGURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amie Gulli

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Dec 20, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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