Jose Valdes | Page 53

Waited over 4 hours on oil change. They put my car in the wrong place. They put my car in the wrong place. More

by NNCWNTR Verified Customer Verified Customer

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I'm tired of getting the run around. When I got service October 19, 2023 I was told that I was number 44 on the recall list. Now today January 26,2024 I'm number 73. When I got service October 19, 2023 I was told that I was number 44 on the recall list. Now today January 26,2024 I'm number 73. More

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They said I needed new tires and my brakes needed to be replaced now becouse it was a safety issue. They didn't do what I wanted them to do a front end alignment, align my steering wheel, rotate the tires replaced now becouse it was a safety issue. They didn't do what I wanted them to do a front end alignment, align my steering wheel, rotate the tires and put air in them. They did rotated my tire and when my wife picked up my truck she drove down the road and the low tire pressure light came on for the 2 rear tires so they let my wife leave with under inflated rear tires, 20 psi low and they want to talk about safety. I called the service tech. and said I would bring it back Saturday morning and he would be there to make sure I got in and out quick as possible, He was not there. I walk around the lot for 50 minutes when I seen my truck parked in the back lot so I went to talk to the service tech about what was going on, he said my truck was being worked on I told him it was parked in the back lot and that's when he told me he didn't see that the front end alignment was done so he called someone to get it and put it on the front end alignment rack. I walked around for another 30 minutes, I walked back by the shop and they have my truck sit in the corner behind the shop. I ask the service tech what was going on with my truck, he said it's on the rack. I told him it wasn't and to bring me my truck so I was there for 2 hours and all they did was put air in my tire. Before I left he said they didn't want to align the front end because they were afraid it would pull to the left and I wouldn't be happy with that. I went to a tire store, they looked at my tires and brakes and said I could get a another 10000 miles out of my tires and brakes were at 50% More

by MONROEPAT1 Verified Customer Verified Customer

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Horrible communication by service technicians, due to the bad communication my car repair was postponed. bad communication my car repair was postponed. More

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Brought me right in for a service I was in and out in a timely manner timely manner More

by SIDESHOW1957 Verified Customer Verified Customer

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Always a Pleasure to have work done here. Will be back for future work on my vehicle. Will be back for future work on my vehicle. More

by hull717hull Verified Customer Verified Customer

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Very kind I served excellent fast solution short time wait 100% exelente 100% atencion 100% professional wait 100% exelente 100% atencion 100% professional More

by Pedro Maldonado Verified Customer Verified Customer

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I've never had any problems with this company / business. They have worked with me in the most challenging times I have had in my life I'm greatful my customer satisfaction is intact. With a couple minor h They have worked with me in the most challenging times I have had in my life I'm greatful my customer satisfaction is intact. With a couple minor hiccups of things covered I'm still pleased that all things on my car was serviced and or repaired in a timely manner. Being patient is the key and understanding how things work in warranty is even better. Theu explain everything and me that is a big comfort!! More

by MYMUSICLIFE1969 Verified Customer Verified Customer

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Did wait quite a while to get checked in, but truck was finished in the time frame given by advisor. Waiting area was freezing! finished in the time frame given by advisor. Waiting area was freezing! More

by jbsshs1972 Verified Customer Verified Customer

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Jose V is great to work with and was a huge help with my concerns. Thanks so much! concerns. Thanks so much! More

by RDUNNALBJ Verified Customer Verified Customer

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