Jose Valdes | Page 57

Always great service when dealing with Jose- very professional, knowledgable and polite. Thank you Jose professional, knowledgable and polite. Thank you Jose More

by PATBANKERS Verified Customer Verified Customer

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Jose in the Service Dept has been our "go to" guy for years and he is always on top of every aspect of what needs to be done to service our vehicles and if you are in the market for something new or used years and he is always on top of every aspect of what needs to be done to service our vehicles and if you are in the market for something new or used, make sure you ask for Levy in Sales!! More

by trcdrc Verified Customer Verified Customer

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The staff was very helpful and knowledgeable about my vehicle and very courteous. And Jose was very friendly and courteous vehicle and very courteous. And Jose was very friendly and courteous More

by theresadively Verified Customer Verified Customer

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Normally service is great but this time it was worse than horrible. Minimal communication from the service advisor and the little bit of communication and follow up while my vehicle was being repaired was du horrible. Minimal communication from the service advisor and the little bit of communication and follow up while my vehicle was being repaired was due to my initiative or pressuring the service advisor to contact me about the vehicle. And now I've incurred rental car expenses because of the service advisor's incompetence by his not sending the rental company a copy of the PO or advising that they were covering the rental. So I paid for the rental in addition to the dealership pay8nh for the rental and when I called the service advisor to rectify it numerous times it wasn't until 2+ weeks later that it was finally figured out and it took me having to initiate a conference call between him and the car rental company to begin the process of refunding the charge. A month later and I still haven't been bren refunded. I was truly on the fence about if I was going to purchase another vehicle from here after the change in ownership. Now my answer is a resounding xxxx NO! More

by JAZZYMCK1126 Verified Customer Verified Customer

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The process was fast, easy, and the waiting area was clean, well organized, and the staff was able to provide the service I needed. clean, well organized, and the staff was able to provide the service I needed. More

by steelen92 Verified Customer Verified Customer

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I purchased a 2022 demo and advised that I had road hazard protection. The service manager took pictures of the tire and reviewed the file. He determined that the coverage was not listed. While trav hazard protection. The service manager took pictures of the tire and reviewed the file. He determined that the coverage was not listed. While traveling, I encountered a puncture, the tire was not repairable, I purchase a replacement, confident I had coverage. $300 dollars later...... More

by dccoffice3 Verified Customer Verified Customer

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This was the service that never happened. I had an 8:30am appointment and when I picked the car up at 6:30pm nothing had been one to it. “They just didn’t get to it that day.” I had an 8:30am appointment and when I picked the car up at 6:30pm nothing had been one to it. “They just didn’t get to it that day.” More

by gothastewart Verified Customer Verified Customer

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We were greeted by Ms. March and she addressed our questions concerning how the GPS Navigation system is updated. I was surprised that updates were "DIY" and not done by a March and she addressed our questions concerning how the GPS Navigation system is updated. I was surprised that updates were "DIY" and not done by a dealership personnel. I can imagine something going wrong during a decidedly inexpert update effort. Not please to be left on my own. We asked what a noise that might be a pump (or not) under the dash was. This noise occurs as the van is shut down, but also whenever a door is opened. Having been left stranded by battery failures twice recently, unidentified noises are of great concern. No one in Service made an effort to address this concern. We recently paid off our loan on the van and received a "gift card" for excess payment. My wife asked at the desk in the showroom about getting the card cashed out since we cannot use the card, having never been provided a password for it. No one knew, or was interested in researching, a solution to redeeming the card. Not a particularly satisfying trip to Leesburg CDJR. Everyone was polite, smiling, and completely un-helpful. More

by oldescout Verified Customer Verified Customer

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Jose always takes great care of me and my car. If he says it's going to take 2 hours, it never goes over that! I appreciate CDJR care of my car !!! If he says it's going to take 2 hours, it never goes over that! I appreciate CDJR care of my car !!! More

by MDNITKIS Verified Customer Verified Customer

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Thank you so much for getting our Jeep Grand Cherokee back to us very promptly and getting the work done very quickly. back to us very promptly and getting the work done very quickly. More

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