Jose Zambrana | Page 2

The dealership is always clean, the service staff is friendly and courteous and very helpful. I’m allays comfortable there. friendly and courteous and very helpful. I’m allays comfortable there. More

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From beginning to end, I was given off and on notice as to how the process of fixing my car was going! Very courteous employees and we even had a laugh or two over the cuteness of my dog —Maggie—who likes to how the process of fixing my car was going! Very courteous employees and we even had a laugh or two over the cuteness of my dog —Maggie—who likes to entertain anyone who pays her attention!! Thanks to all ~~ my car is perfect again!! 💓 More

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From the moment my 2019 Subaru Forester signaled the end of its battery’s journey,( I have over 209,000 miles on this beast )I knew I had to entrust its revival to the best – and Five Star Subaru in Grapevi of its battery’s journey,( I have over 209,000 miles on this beast )I knew I had to entrust its revival to the best – and Five Star Subaru in Grapevine, Texas did not just meet, but exceeded my high expectations! After all, that’s where I purchased it in May 2019… Let me paint a picture that does justice to this exceptional service experience. When I drove into their welcoming facility on January 13, 2024, I was met with the warm smiles and expert knowledge of the staff. The service team, led by the remarkable Jose Zambrana was my automotive superhero team for the day. They whisked my Forester away and, in what felt like a symphony of efficiency, installed a brand-new battery, larger tray underneath the battery to secure it properly, and a terminal sleeve , all ensuring my ride was powered up and ready for many more miles. The line item "BATTERY NET TOTAL (N/C) 0.00" on my bill was like a magic spell, indicative of the fabulous package deal they offered. Every part, from the SOA821B900 PB001993 REPLACEMENT BATT to the 82190AN000 BATTERY PARTS PAN, was included. And let’s not forget the environmentally friendly gesture of including the battery disposal fee; Earth’s champions, indeed! While the top-notch parts and service were incredibly impressive, what truly made the day was their transparent billing. No hidden fees, no unexpected surprises – just pure, honest service. The 'total out-the-door price' of $410.57 was the cherry on top of this amazing service sundae. So here’s to Five Star Subaru – not just for providing unrivaled service, but for making me feel like part of their family, complete with laughter and genuine care. My Forester and I left with full hearts and a fully charged battery, ready to embark on new adventures with confidence. Do you want your mind set at ease with reliability, affordability, and sincere customer care? Then look no further than Five Star Subaru in Grapevine, Texas, where the service isn't just great, it's five-star spectacular! 🌟🌟🌟🌟🌟 More

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This is my 2nd Subaru and the service department remains as dedicated, friendly and thorough as always. as dedicated, friendly and thorough as always. More

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From first contact personnel worked clearly and kept me well informed and I felt confident with the service rendered. From this experience I will be relying on Five Star Subaru well informed and I felt confident with the service rendered. From this experience I will be relying on Five Star Subaru More

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Jose very easy to work with. He communicates very timely. All positive interactions with this dealership He communicates very timely. All positive interactions with this dealership More

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This was my best car buying experience ever! Sales and Finance made this a speedy transaction! Sales and Finance made this a speedy transaction! More

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Jose and crew made this service about as painless as possible. He had a loaner ready when we dropped off our 2022 Ascent with a failed computer. Even with ordering the replacement parts the repair was c possible. He had a loaner ready when we dropped off our 2022 Ascent with a failed computer. Even with ordering the replacement parts the repair was completed in a couple of days. No complaints at all with the dealer More

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They diagnosed the problem and fixed it. It took a while, but within the predicted time. The staff is nice and the waiting room is comfortable. It took a while, but within the predicted time. The staff is nice and the waiting room is comfortable. More

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Very pleased. Had 9:00 appointment and was out by 10:30. Courteous & very helpful. Had 9:00 appointment and was out by 10:30. Courteous & very helpful. More

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