Joselyn Santos | Page 6

I have gotten multiple cars from Metro Infiniti and now from Ontario. Excellent service reps, always going the extra mile! It's the reason I keep coming back to purchase cars from this dealer because of th from Ontario. Excellent service reps, always going the extra mile! It's the reason I keep coming back to purchase cars from this dealer because of the service reps! More

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Quick east and amazing customer service happy to be apart of the infiniti family with my q50s of the infiniti family with my q50s More

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The service department is first rate. They bend over backwards to fix the car the first time and to get it back to the customer in a timely fashion. I've worked with several service department represent backwards to fix the car the first time and to get it back to the customer in a timely fashion. I've worked with several service department representatives over the years and have been satisfied with all of them. More

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First bad experience, dropped car off on Friday night for starter issue. Was never called on status, only to call and find out they needed to keep car over weekend. Luckily had a second car, then had to call starter issue. Was never called on status, only to call and find out they needed to keep car over weekend. Luckily had a second car, then had to call and okras to get car done by 1pm on Monday More

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Scheduled an appointment for 10:30, and was told that there was a 90 minute wait for an oil change. At the 2 hour mark, I asked how much longer and was told everyone was at lunch. After lunch I was told there was a 90 minute wait for an oil change. At the 2 hour mark, I asked how much longer and was told everyone was at lunch. After lunch I was told it wouldn't be too much longer. My actual wait time was about 4 hours for an oil change and was told several times it was "almost" done. More

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1st timer w/Infiniti, experience surpassed my expectations! Process was efficient and Joselyn was great throughout, this is my place moving forward. Timely communications A+! expectations! Process was efficient and Joselyn was great throughout, this is my place moving forward. Timely communications A+! More

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Joselyn and Olivia always provide amazing customer service! They always make sure to keep me updated when work is being done, or needs to get done. They provide me with options when scheduling for ser service! They always make sure to keep me updated when work is being done, or needs to get done. They provide me with options when scheduling for service, and are always flexible with my schedule. Thank you ladies ! More

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The worst service experience in my life. Took way to long for an oil change. I bought the service package deal when I bought my car, worst Decision ever for an oil change. I bought the service package deal when I bought my car, worst Decision ever More

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We went for my QX60 routine maintenance and they just do it better than anybody else. Staff are super accommodating and was always ready to answer my questions. The whole thing was a smooth transaction from it better than anybody else. Staff are super accommodating and was always ready to answer my questions. The whole thing was a smooth transaction from setting up the service appointment to them handing me over my car key. The car felt brand new again if i must say. Thank you Jocelyn, Olivia, and Manuel for assisting us. You guys are the best. Kudos to the entire Infiniti of Ontario! More

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Outstanding, trustworthy service from Jerome Porter and Infiniti of Ontario. I’m always happy with the results of my service and continue to look forward to doing future business. Infiniti of Ontario. I’m always happy with the results of my service and continue to look forward to doing future business. More

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