Joseph Britton | Page 40

Service center really lacks. Fifteen years ago, they were great, but that's not been the case in the past several years. I tried to give them the benefit of the doubt and told my Fifteen years ago, they were great, but that's not been the case in the past several years. I tried to give them the benefit of the doubt and told myself that maybe it was just the advisor they assigned me to, but when I got assigned to someone different, he was much worse, and when I tried to address the issues I was experiencing, it became clear that the entire "team" was the problem. Even with mostly new people working there, the system is still messed up and the people working there clearly don't care about how they're affecting the customers that make their jobs necessary. I've absolutely exhausted all excuses possible for why I should continue giving this service center my business, and don't plan to return anymore. Everyone agrees that my last visit seems like an absolute scam, on several levels, and I'm done being treated like this. More

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My truck went in for service on 9/23/23 at 08:15 am. I reported a "Service Advanced Trac" warning light, inoperative river's side step bar, and a hesitant, noisy driver's seat forawrd, seat advance mec I reported a "Service Advanced Trac" warning light, inoperative river's side step bar, and a hesitant, noisy driver's seat forawrd, seat advance mechanism. I waited all day, in the service lobby, for truck diagnosis and release back to me. At approximately 3:00 pm I was notified that parts were ordered and truck needed to be left in Service Dept. for repairs and completion on Friday afternoon. I was issued a car rental. On Friday, I received a message from Service Advisor informing me that truck seats would now be diagnosed on Monday, with possible parts and completion on Tuesday. On Monday, I received a text message indicating that my truck seats would be diagnosed on Tuesday and my car rental was extended per Service Advisor. On Tuesday afternoon, I received notification the my car rental was due back on Wednesfay and Service Advisor confirmed truck was done and ready for pick up. On Wednesday at 11:30 am I picked up my truck. I asked the Service Advisor what happened with my truck ? What was repaired ? It appears the truck was scanned and nothing was identified. The driver's side running board motor was replaced on Friday. The truck just sat in service until Tuesday, when the tech said he could not recreate the problem and was finally released back to me a week later. The exterior black paint was scratched above the gas door (may buff out) and someone stained the driver's tan leather seat with blue ink from a pen. More

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Extremely expensive for some basic work. $1,400 to replace some filters and an oil change. And then try and charge me $300 for a regen. A total ripoff. $1,400 to replace some filters and an oil change. And then try and charge me $300 for a regen. A total ripoff. More

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The handling of my situation was done with ease. The entire experience professional and with care. Thank you The entire experience professional and with care. Thank you More

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Service writer was good and all concerns addressed. Communication was not always timely but overall good experience. Communication was not always timely but overall good experience. More

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We have had a few bad service people but joseph has been excellent. He has brought us back to this dealership after we had thought of going elsewhere. There was work I could have done myself but because of excellent. He has brought us back to this dealership after we had thought of going elsewhere. There was work I could have done myself but because of his service and communication we came back and had everything done. Great guy and awesome service writer. More

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Joe was responsive and kept me informed throughout the process. Very professional and answered all my questions.. process. Very professional and answered all my questions.. More

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I love the energy an how nice these people are I love how they respect an help when you need it they respect an help when you need it More

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I am very pleased with the service . My service writer was great ! Thank you Sharon My service writer was great ! Thank you Sharon More

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Advisor Joseph was great. The service crew left my antenna laying on the passenger seat, I don't know if it's broken or left there after service wash. I haven't had time to re The service crew left my antenna laying on the passenger seat, I don't know if it's broken or left there after service wash. I haven't had time to return. But the manager was nice promised to take care of it either way. More

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