Joseph Calamore | Page 5

My visit was not good. I was told a 2 hour wait when I booked my appointment for an oil change and filter replacement. After nearly 3 hours I checked in with my service r I was told a 2 hour wait when I booked my appointment for an oil change and filter replacement. After nearly 3 hours I checked in with my service representative, Joseph. He told me my vehicle was still being worked on. I asked him how much longer cause this wait time seemed excessive. He said I don’t know where in the process they are but it’s being worked on. I then asked him if he could please check into it please he then became pretty irritated and proceeded to yea of coarse I can in an angry tone. I stood and waited for him to come back he then pushed the door open so hard and fast I was struck by the door . My hands were swollen and I was rattled and in pain. He never apologized instead he ran away avoiding me. Another employee who saw the entire thing I think his name was Blair he went and got an ice pack for me . Finally Joseph returned only to tell me that the work was just now started!! What was my car doing for 3 hours then??? I told him it’s not acceptable. He then said he’d go get a manager as he huffed and puffed away. I was made to feel like I was the problem, I was injured by him with no apology or concern . I understand ppl have bad days and things sometimes take longer than expected but 3 hours!! For an oil change! I left in tears with a hand injury. I was charged the full price to boot. $240. I have never had such a terrible experience at a dealership . Not acceptable at all! I have prepaid 2 more oil changes and I don’t plan on going back! I’d rather go to my local shop near my house where I’m in and out in 30 /40 minutes and am treated with respect. Terrible day . I feel I deserve to be compensated for my time and the foul attitude I dealt with . My hand is sore and I’m a very unsatisfied customer . More

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Always accommodating, excellent customer service. Quick to get me in with any vehicle problems I have and resolve them in a timely manner. Great place to buy and get your vehicle serviced. Quick to get me in with any vehicle problems I have and resolve them in a timely manner. Great place to buy and get your vehicle serviced. More

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I did not want to go to Toyota of Cedar Park where I bought the vehicle. They are horrible about contacting when your car is ready. From sales to service I WILL NEVER GO THERE AGAIN!! That said., thi bought the vehicle. They are horrible about contacting when your car is ready. From sales to service I WILL NEVER GO THERE AGAIN!! That said., this was my first time to Toyota of North Austin. I took it on for an oil change and recall issue. The line was long, but it moved fast. Lady came asked me few questions and moved on. Kinda strange. The next guy came up and asked me all the questions about my Rav4 and the issues it was there for today. Didn't take long. I waited about 15 minutes and the shuttle took me home. First strike, they won't come pick you up. They will take you home but not get you, Cedar Park Toyota would do it and they are way north from town. I get dropped off and a few hours later they call that's ready. I have to Ubet to the dealer! Now comes the fun part, everyone is running around like chickens with their heads cut off because it's lunch time. I could not get any help from ANYONE! The first door I walked in and had to ask someone for help, instead of the other way around. I had to interrupt the guys talking to each other to get help. All they do is say, " see that door over there. Go in there and go left, really. I go across the area to other side walk in and no one is even in there. Finally someone walked in and I told him what I needed and he said he was busy and walked right out. By this time I am really frustrated. Why can't I just get my vehicle 😫. Finally, someone came in and asked if I had been helped. I told my whole run around and he walks over yo a desk, opens it up asks my name and then finds my invoice, hands it to me tells me just take it to the cashier and you are done. WOW! What an ordeal for an oil change and recall. Man if all Toyota America dealers are like these two, they are in bad shape. They don't care about the customer. More

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Service department staff are always professional, courteous, and thorough with diagnosis of vehicle issues. I always compare their quotes and they always give me the best pricing. Car repairs can be courteous, and thorough with diagnosis of vehicle issues. I always compare their quotes and they always give me the best pricing. Car repairs can be traumatic but Charles Maund Toyota makes it as stress free as possible. Many thanks to Joe and Luckey. More

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Joe was great. Very helpful and was present during the whole process and made it bearable because I hate long walks Very helpful and was present during the whole process and made it bearable because I hate long walks More

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Lack of organizational management , always Small things are missing , customer will not get recognized for being there are missing , customer will not get recognized for being there More

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They serviced my car quite quickly, which I am very happy about. The waiting room is quite well equipped with sockets, tables and a coffee machine. However, I would like to draw attention to the fact that it about. The waiting room is quite well equipped with sockets, tables and a coffee machine. However, I would like to draw attention to the fact that it is very dark inside, the lighting is weak and the interior is old. The employees' work places are absolutely not thought out and in my opinion not comfortable. I was shocked that people working in a large company Toyota have such terrible conditions. More

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I was treated with the utmost respect and kindness. I’ve been a customer for at least 14 years! I’ve been a customer for at least 14 years! More

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My experience with agent Joe at Toyota North Austin was very pleasant and very attentive since he seems to have a lot of experience in his work. I am very grateful for his attention. My car is working at 1 very pleasant and very attentive since he seems to have a lot of experience in his work. I am very grateful for his attention. My car is working at 100% thanks to his hard work. God bless him. More

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Joe was very helpful and communicative. Great experience. I’ve been to many dealerships and this is one of the best. Great experience. I’ve been to many dealerships and this is one of the best. More

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