Joseph Carvalho | Page 9

Greatest experience I ever had buying a car my sales person brand went above and beyond to make me feel comfortable I have less than perfect credit and was treated poorly at a few other dealerships and person brand went above and beyond to make me feel comfortable I have less than perfect credit and was treated poorly at a few other dealerships and everyone from Brandon dj and Joe treated me great I will definitely be back love my Elantra More

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Great experience overall I went to the dealership just to look around and ended up meeting with Jose. John, Keith and the rest of the team made it a pleasant process. Would re I went to the dealership just to look around and ended up meeting with Jose. John, Keith and the rest of the team made it a pleasant process. Would reccomend this place to anyone. More

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Bunch of cheaters and scammer These will lie to your face telling you that they're giving you a good deal but they aren't they will give an amount for your trade in and bump up the These will lie to your face telling you that they're giving you a good deal but they aren't they will give an amount for your trade in and bump up the selling price.stay away More

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terrible customer service This is the first negative review I have ever written and I don't like taking time out of my day to complain, but my experience with Empire Hyundai ha This is the first negative review I have ever written and I don't like taking time out of my day to complain, but my experience with Empire Hyundai has been so frustrating that I wanted to make sure others were aware of what buying a car from them can be like. My wife and I purchased a 2017 Hyundai Elantra and were generally satisfied with the car and the price. The salesperson, Ricky, assured us that we should receive the title and registration within two to three weeks, but it has been more than four and we are still waiting. I understand that these things can take time, but if it exceeds the initial estimate significantly, some explanation is in order and they should not have to wait for us to initiate the conversation. Part of the reason that we opted to purchase our vehicle from Empire is that the sales staff made it sound like they would take care of all of the details and satisfy their obligations in a reasonable time frame. Instead, we have had to return to the dealership on several occasions and make at least a dozen phone calls just to sort out the initial paperwork. With all of that effort, we could have handled the plates and registration ourselves by now and saved on the nearly $500 documentation fee (though that option was not given to us when we purchased the vehicle). I am inclined to be forgiving about the process taking longer than expected as long as the dealership does their due diligence in trying to move forward and keep us in the loop, but in our case it has been like pulling teeth to get anything out of them. It took over three weeks for them to find the time to do a VIN check, and they have had no shortage of excuses for why they couldn't work on processing our registration on this or that day. We have still not even received our sales paperwork. Today, after trying repeatedly to contact them by phone, I eventually had to drive out to the dealership just to get someone to talk with me. Our temporary plates had expired at this point, so I asked if they would at least waive the nominal charge for a new set and was denied even this basic courtesy. When trying to sell us the car, Ricky told us that they would give us dealer plates while we waited for the registration to be processed, but after we completed the financing paperwork he decided that we should pay for temporary plates instead. The possibility that we would have to buy a second set was certainly never hinted at when we purchased the vehicle, partly on the basis of their assurance that it would be quick and effortless to finalize the transaction. Ricky and his colleagues were eager to do whatever it took to sell us a car, but as soon as we signed the papers it was as though we ceased to exist. If you are looking to purchase a car and anticipate having to have any subsequent interactions with the sales staff, I would recommend finding a dealership that places more value on the customer's experience and makes a priority out of completing their end of the transaction once the purchase is complete. We will certainly not consider Empire Hyundai for any of our future car needs. More

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We bought a brand new 2019 7-passenger Hyundai Santa Fe V6 w It was exactly what I was looking for I love the color I love that it has dual exhaust and all-wheel drive I had a 2004 Hyundai Santa Fe brand new I g It was exactly what I was looking for I love the color I love that it has dual exhaust and all-wheel drive I had a 2004 Hyundai Santa Fe brand new I got 15 years out of it and traded it in for this one I've had it for 6 days now and completely satisfied with it it does everything I expect it would and my salesperson Ron Webb is a great guy I would have anybody see him he took care of every need that I had and then some went out of his way to take care of my needs very polite nice guy if anybody goes to buy a Hyundai I would suggest to go see Ron Webb the dealership itself was very good had no issues they took care of all of my problems also as soon as I went down there no waiting I hope whoever is reading this takes it seriously and have a great day More

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great service i had a problem with getting my registration done on a leased car. Joe got on the computer and took care of it and showed me how to handle the situati i had a problem with getting my registration done on a leased car. Joe got on the computer and took care of it and showed me how to handle the situation when it arises in another 2 years. More

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Empire Hyundai is Awesome I wanted to buy a Elantra Sedan. I visited Empire and met with Tony Reis Sales & Leasing Specialist. He was professional, knowlegdable and honest and I wanted to buy a Elantra Sedan. I visited Empire and met with Tony Reis Sales & Leasing Specialist. He was professional, knowlegdable and honest and extremely accomodating. He was responsive to my buying requirements and found me the exact car I wanted at the right price.. It was a quick finacing transaction facilitated with the Business Manager. Through the efforts of Tony and Joseph I was able to pickup the car right away. I highly recommend the Empire team. More

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New car purchase I received excellent service from Ron Webb, at Empire Hyundai. Will definitely recommend my friends to see him. I love my new 2018 Hyundai Kona!! I received excellent service from Ron Webb, at Empire Hyundai. Will definitely recommend my friends to see him. I love my new 2018 Hyundai Kona!! More

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10/10 The two sales men I met with, Ronnie & Jose both made me feel welcomed and comfortable as soon as I came into the dealership. They went above and beyo The two sales men I met with, Ronnie & Jose both made me feel welcomed and comfortable as soon as I came into the dealership. They went above and beyond to give me an amazing experience. The Finance Manager, Joe, had an amazing personality and had me feeling very satisfied after speaking with him. I have not one bad word to say about the people that work at this dealership and I thank Jose, Ronnie, Joe & also Andre for helping me get the best experience I could ever get with buying my first car. More

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was referred to Empire hyundai and Ron Webb. my experience was very professional and was easy going. Ron was great to talk to and work with. pretty quick sales. they helped me and made me feel li my experience was very professional and was easy going. Ron was great to talk to and work with. pretty quick sales. they helped me and made me feel like family. will buy another vehicle from Empire and Ron Webb in the future. More

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