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Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 12

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9
698 Reviews

Dealership Experience

7 yrs, 5 mos

4.9

698 Reviews

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698 Reviews of Joseph Cassello

April 01, 2023

Dealership Rating
Employee Rating

Very well ran dealership management, sales and service. They work hard to keep their customers satisfied. I have purchased several new cars there over the last 25 years. More

by RJB3410@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Spee , Mark Girlich

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Apr 01, 2023

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

April 01, 2023

Dealership Rating
Employee Rating

5Stars for Absolute Excellent Customer Service from start to finish. The staff are all kind, courteous, respectful, professional, considerate and honest! They're happy with there roles as a team to deliver s More

by Sstanley1076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Stadler, Sal Gaeta

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Apr 01, 2023

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

March 30, 2023

Dealership Rating
Employee Rating

The staff and customer service are excellent! I never pay for un-needed services and I am always given options. Thank you for being my go- to car buying and servicing place. More

by Thomr862
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dominik Gibek, Juan Vazquez, Alex Ramos, Juan Hernandez , Frank Nash, Carlos Osuch

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Apr 01, 2023

Oak Lawn Toyota responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

March 30, 2023

Dealership Rating
Employee Rating

Joe is great four year customer I've had no issues or problems with the service department they have been great More

by FUNBAGS1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Nash

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Mar 30, 2023

Oak Lawn Toyota responded

Thank you for the kind words for Joseph and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

March 29, 2023

Dealership Rating
Employee Rating

They were very polite and kept me well informed of my car's service needs the price wasn't bad they rotated my tires but couldn't fix a stem which they finally found was malfunctioning More

by KHARRIS256151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 30, 2023

Oak Lawn Toyota responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Juan Vazquez, Service Manager

March 29, 2023

Dealership Rating
Employee Rating

The service is always excellent and everyone is always very courteous. I would recommend this dealership!!! More

by NBMAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 30, 2023

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

March 27, 2023

Dealership Rating
Employee Rating

Service department was great to work with. Didn’t wait long and service advisor was very nice. Would deft come back. More

by Cvittori78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 27, 2023

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

March 25, 2023

Dealership Rating
Employee Rating

Always great service, very clean, professional service agents, keep my car in tip top shape. More

by nimackev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 27, 2023

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

March 24, 2023

Dealership Rating
Employee Rating

Took our 2021 Camry Hybrid for service after a "hybrid system malfunction" message appeared. Went without an appointment, but Toyota Oak Lawn fixed the malfunction within 1.5 hours. Very happy with all. More

by LJSZYMCZAK
Workmanship
Service Time
Recommend Dealer
Yes
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Mar 27, 2023

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a positive experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

March 20, 2023

Dealership Rating
Employee Rating

I am very happy with the fast greating and only waited only 1 hour because I was going be late for work but I maxed on time thank you very much More

by Sabahalanqawi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vickie Benson, Ken Bickness, Jose Brito , They all are very nice I don’t really know the name of the people that helped me thanks to all the workers that helped work on my car

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Mar 20, 2023

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

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