This is our first car buying experience here at Oak Lawn Toyota. Found our used vehicle through online websites (cars & autotrader) and made the trek up to OLT. Immediately greeted by Dominik Gibik who ended up selling us our car. Thanks Dominik! Frank was great to deal with in finance. Rob Halderson really went over the top, above and beyond, in everything else. He was extrememly inviting and friendly, the have a play area for children, and Rob made sure to take care of us on some minor issues/questions i had with the vehicle after we got it home and settled in. Literally drove the vehicle back to my home to personally drop it off and save me a trip. (45min) These guys are an absolute dream to deal with! I only found out that my neighbor's parents have bought their last few vehicles from here after i made my purchase. They love it here too. The car buying experience can be daunting to say the least, OLT really tries to break the mold. Thanks guys!!!
Ryan and Family
"Great experience terrific people working in there"
Had a great experience such friendly staff that were very helpful. Also they're cooking popcorn and there's on. They truly care about the customer there. Oaklawn Toyota has a customer for life now .
"Fantastic Place and Great Customer Service"
This dealership was top notch! Steve Hertogs went above and beyond to make sure I purchased the car that I want with the price I was most comfortable with. He gave me suggestions and worked with me without trying to sway with either direction. He was in no way pushy what-so-ever. He responded to all my questions via email in a timely matter and gave me such a good deal to my 2017 RAV4 Hybrid Limited. After I decided on pursuing on buying my RAV4 the process was absolutely painless. So quick and professional. Thanks to Dominik Gibek. I would recommend Oaklawn Toyota especially Dominik G., Justin Keown and Steve Hertogs to anyone who is looking for a new or used vehicle.
I love my car!!!
"Great buying experience"
- BIg Jack
Went to Oak lawn Toyota looking for a new Camry and was greeted by Dominik Gibik. He listened to my needs than took me out to see the car i was interested in explaining the car and features to me. We went back in to talk over a price which was great Before I left he introduced me to GM Mark Girlich who understood what i needed and agreed to the price i was given. I later changed my mind on the Camry I wanted ant unfortunately Oak Lawn Toyota didn't have the exact model and color I, did vehicle search. I was pressed for time to make a purchase over this past weekend and found the exact car I wanted at another Toyota dealer, where i mad my purchase. I would highly recommend Oak Lawn Toyota to anyone in the Oak Lawn area since they are not a high pressure dealership.
"Above and beyond"
- Adrienne Cozzo
I leased a vehicle threw Oak Lawn Toyota. The salesman Dominik was extremely nice and so was his manager Steve. In the process of completing the lease there were some bumps in the road. It lead to me having the car looked at. Steve and Dominik bent over backwords for me and went above and beyond to make sure I was taken care of by getting me into another vehicle. I am beyond happy with the service I have recieved and the car I have leased. I wouldnt hesitate recommending anyone to purchase or lease a vehicle threw them.
We own six Toyotas at our home right now between five drivers. We purchased a RAV4 for our daughter last week with Dominick in used vehicles and what a great experience. The car was ready and warmed up when we arrived, and even though we ended up choosing a different vehicle, he was patient and wanted us to choose the right vehicle for us even if the sale wasn't as big.
Since we have been home, it has been a wonderful little SUV for our daughter and we can tell it has been serviced well. The attitude of the sales staff, starting with Dianna, was out of this world and the service department is very helpful. Rob was so kind to give us any information we wanted to know about the SUV and he went beyond the normal call of duty to be sure we were treated well. It was not the run of the mill used car experience, that's for sure!
We will switch all of our business to Oak Lawn after such a positive experience.
I have been going to Oak Lawn Toyota for 8 years now. They really go above and beyond to make sure every customer is highly satisfied. Customer satisfaction is a major part of the Oak Lawn Toyota culture and this is transparent every time I stop in!!
"Service After the Sale -:("
- Internet Buyer
I would really recommend that anyone looking for a new Toyota or a used vehicle choose another dealership in the Chicago or surrounding area. I hate it when someone has a bad experience and they rant, so let me just say they were great before the sale, answering all my questions and communicating well every step of the purchase. Where they received this fair rating is in service after the sale. Once they received payment and delivered the vehicle, they no longer were the same people. The Manager Sales Manager made a promise to fix a problem and didn't follow-up. return phone calls or respond to emails. When you buy a car, you have choices. Choose another dealer if service after the sale is important to you.
"That Brand New Smell"
I previously bought a used car from Oak Lawn and had a great experience. Time had come to get a new vehicle and I knew what I wanted. Went in and spoke with Dominic Gibek. He asked a few questions and after I explained what i was looking for, he put me behind the vehicle i was interested in. After completing all the grueling paperwork (big thanks to Dave Capalle for making it go by quickly and painlessly), and speaking with Rob Halderson about some after market products I was considering, I rolled off the lot in my first brand new car (less than 20 miles on it). It was great experience, and I will be a customer for life.
Highly recommend them. Their service department is second to none, staff friendly and most importantly...not pushy at all.
Other Employees Tagged:
"Good Selection, Friendly Staff"
Great selection of Rav4's. All the staff I dealt with were friendly and upfront with me. No pressure whatsoever. Price was great, 0% Financing, great remote starter (sounds like a 8-bit Nintendo sound when started). Will definitely come back if my wife ever needs a car.