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Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 27

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9
698 Reviews

Dealership Experience

7 yrs, 5 mos

4.9

698 Reviews

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698 Reviews of Joseph Cassello

June 17, 2022

Dealership Rating
Employee Rating

My place for repairs will always be my Rava 4 stays in shape because the service you take it for gets a complete look over to be sure its running 100... More

by Yolandamcclinton1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jun 17, 2022

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, Yolanda. We appreciate your feedback and five-star rating. We're glad we were able to help, and we hope to see you again. Juan Vazquez, Service Manager

June 16, 2022

Dealership Rating
Employee Rating

I appreciate the respectful manner to which I am addressed. The explanation of services and attention to details of work needed to keep me on the road. Thank you. More

by a.kfarmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jun 17, 2022

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

June 16, 2022

Dealership Rating
Employee Rating

Courteous and customer friendly. I appreciate the quality service I received. I trust in them and their work. More

by janetchrisp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez

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Jun 17, 2022

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience here at Oak Lawn Toyota. We appreciate your business, Janet. Juan Vazquez, Service Manager

June 09, 2022

Dealership Rating
Employee Rating

Best Dealer They are very professional and very quaffed take a interest in my car which has made car run better More

by gwnn11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sal Gaeta , Frank Nash

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Jun 10, 2022

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad Joseph and our team were able to help, and we hope to see you again! Juan Vazquez, Service Manager

Nov 28, 2023

gwnn11 responded

Thano

June 07, 2022

Dealership Rating
Employee Rating

Fantastic service advisor. I was treated with respect and my issues were taken care of. More

by Nykidd2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta, Vickie Benson , Frank Nash, Daniel Schnur

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Jun 08, 2022

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

June 06, 2022

Dealership Rating
Employee Rating

I Took My 2016 Toyota Camry In To Get Car Phone Paired With My Cell Phone. It Worked For "One Day". That Was Not Good Service. I Am Truly Disappointed. More

by simmondg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Report | Print
Jun 10, 2022

Oak Lawn Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Juan Vazquez, Service Manager

Jun 10, 2022

simmondg responded

Actually, I Would Love It, If Possible, To Have My Car Phone Working Properly. That Would Truly Put Joy In My Life, But, My Toyota Camry Is No Longer Under Warranty So I Can't Afford To Pay To Have You Attempt To Find The Error And Really Fix It.

June 05, 2022

Dealership Rating
Employee Rating

All services are excellent and quick I didn’t stay long less than hour it’s done , thanks More

by rutsymorrison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta, Vickie Benson , Frank Nash, Daniel Schnur

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Jun 05, 2022

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

June 05, 2022

Dealership Rating
Employee Rating

Joe was very helpful and courteous and i couldn’t be more pleased with the service department. More

by kenroop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Jun 05, 2022

Oak Lawn Toyota responded

Thank you for your very kind review, Ken. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Joe here at Oak Lawn Toyota. Juan Vazquez, Service Manager

June 04, 2022

Dealership Rating
Employee Rating

The service team was very helpful especially Joe because he was in constant communication with me throughout the whole process! More

by Jordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Jun 05, 2022

Oak Lawn Toyota responded

Thank you so much for your excellent review, Jordan! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Joe to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. We're always happy to help. Juan Vazquez, Service Manager

May 29, 2022

Dealership Rating
Employee Rating

The dealership was kind and professional. The follow up was outstanding. They quickly & correctly diagnosed my vehicle and repaired it. Thank You More

by Kiri2718
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta, Vickie Benson , Frank Nash, Daniel Schnur

Report | Print
May 31, 2022

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

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