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Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 30

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9
698 Reviews

Dealership Experience

7 yrs, 5 mos

4.9

698 Reviews

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698 Reviews of Joseph Cassello

April 16, 2022

Dealership Rating
Employee Rating

Courteous, friendly service. Estimate of duration for service to be performed is accurate. They get started pretty much at the appointment time. More

by May H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Apr 18, 2022

Oak Lawn Toyota responded

We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

April 16, 2022

Dealership Rating
Employee Rating

The people are friendly, and professional. I am going to have my vehicles serviced here, and perhaps make my next new purchase at this dealership. More

by Lwjohnson357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Vickie Benson , Frank Nash

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Apr 18, 2022

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

April 14, 2022

Dealership Rating
Employee Rating

It’s ok but warranty work takes a long time but will see it check engine will come on More

by Goralkarol80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta, Vickie Benson , Frank Nash, Daniel Schnur

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Apr 16, 2022

Oak Lawn Toyota responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Juan Vazquez, Service Manager

April 06, 2022

Dealership Rating
Employee Rating

Great place to get car serviced! Will continue to come back!Thank you very much! More

by krystal_sanner76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta, Vickie Benson , Frank Nash, Daniel Schnur

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Apr 06, 2022

Oak Lawn Toyota responded

Thank you for your very kind review, Krystal. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

April 03, 2022

Dealership Rating
Employee Rating

The experience was good, the person who first I talked about the service was nice and explain how the process would take and how long it will be More

by nenavar0402
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Apr 04, 2022

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

April 02, 2022

Dealership Rating

Quality service with a smile and you are always updated on the progress and as to when your vehicle will be ready. More

by jim3183
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Stadler

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Apr 03, 2022

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

April 01, 2022

Dealership Rating
Employee Rating

Really appreciated the service and how they took care of my cruise control with just repairing it and much more reasonable cost than replacing it. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez , Jack Makselan

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Apr 02, 2022

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

April 01, 2022

Dealership Rating
Employee Rating

.service was done right and in a very short time. Very good people to dwell with. More

by Josephtuman3074
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Apr 02, 2022

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience. We look forward to having you as one of our valued customers for years to come. John Carnivele, General Manager

March 30, 2022

Dealership Rating
Employee Rating

From the first visit to the most recent the service is impeccable! Great service. Thank you! More

by gerriwideman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta, Vickie Benson , Frank Nash, Daniel Schnur

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Mar 31, 2022

Oak Lawn Toyota responded

Thank you, Gerri, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

March 30, 2022

Dealership Rating
Employee Rating

Very attentive and professional They provide excellent service and a very comfortable waiting/ seating area More

by bushanthony5653
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Mar 31, 2022

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

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