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Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 29

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9
698 Reviews

Dealership Experience

7 yrs, 5 mos

4.9

698 Reviews

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698 Reviews of Joseph Cassello

May 04, 2022

Dealership Rating
Employee Rating

Service staff was good. Very expensive, because labor cost is outrageously high. I will have to think twice before I bring my car back to a dealer! More

by Matt Peters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Report | Print
May 09, 2022

Oak Lawn Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Juan Vazquez, Service Manager

April 26, 2022

Dealership Rating

Joe was my service advisor and he was great. He explained everything and let me know the work that needed to be done. More

by maeqazz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe in service.

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Apr 28, 2022

Oak Lawn Toyota responded

We are very happy to hear that Joe provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

April 25, 2022

Dealership Rating
Employee Rating

I was very happy with the attention to detail and how they addressed my problems at the service center More

by KANDRASCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dominik Gibek, Jason Stoit, Marty Maggio, Juan Vazquez, Keith Stadler, Sal Gaeta, Vickie Benson , Frank Nash, Daniel Schnur

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Apr 26, 2022

Oak Lawn Toyota responded

It's great to hear that our service team was able to help you out. Our service goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

April 23, 2022

Dealership Rating

Efficient, timely, concern, informative, listener, explaining, price, questioner, explainitory, clean, appointments , well inform, options , no pressure , well staffed, More

by ljcbill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Apr 25, 2022

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

April 22, 2022

Dealership Rating
Employee Rating

People are always welcoming and polite. I get updates about my car either by text or someone comes in a see me. More

by cmtina33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Apr 25, 2022

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

April 22, 2022

Dealership Rating

Best customer service ever! Very professional! Always helpful! Always ready to answer our questions. Love Toyota Customer Service! More

by VANTICHELT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marty Maggio

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Apr 25, 2022

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

April 22, 2022

Dealership Rating
Employee Rating

Efficient but I would have liked to see the old air filters that were replaced. More

by ssbillgentry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Apr 25, 2022

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business. Please reach out directly if you would like to discuss your visit further. Juan Vazquez, Service Manager

April 22, 2022

Dealership Rating
Employee Rating

Terrific and professional service always done right and on time. Friendly service staff at oak Lawn Toyota More

by debbien7154
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta, Vickie Benson , Frank Nash, Daniel Schnur

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Apr 22, 2022

Oak Lawn Toyota responded

Thank you for your business and this review, Debbie. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

April 20, 2022

Dealership Rating
Employee Rating

Very professional, courteous and efficient when it comes to repairs and maintenance on my vehicle, been a customer over 10 years and am very satisfied. More

by Mike M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Vazquez, Keith Stadler, Sal Gaeta, Vickie Benson , Frank Nash, Daniel Schnur

Report | Print
Apr 21, 2022

Oak Lawn Toyota responded

Thank you, Mike! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

April 20, 2022

Dealership Rating
Employee Rating

Joseph was very helpful and was able to order our new e give and replace it even tho he had to wait several weeks for it to be shipped fro. Toyota. More

by GRAMMIES_8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Apr 21, 2022

Oak Lawn Toyota responded

Thank you so much for your kind words for Joseph, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

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